We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Lars Roether urgand COVID SupportClosed   Amelia   Updated November 22, 2021 at 2:40pm   2 Most recent comment from Aleksandar Vuković:Hello LarsSorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience! I don't quite understand the ... Luis Add rowClosed   wpDataTables   Updated November 22, 2021 at 2:19pm   2 Most recent comment from Aleksandar Vuković:Hello LuisThank you for your purchase, and sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience! T ... Anton Horst Location information in CheckoutClosed   Amelia   Updated November 22, 2021 at 2:17pm   2 Most recent comment from Aleksandar Vuković:Hello AntonSorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience! You can go to Amelia Settings/Pay ... Bjarne Taarnager link in excelHi I just bought wpDataTables Basic but how do i make a link to a text in a cell. In my excel sheet I have different links on all cellsClosed   wpDataTables   Updated November 22, 2021 at 1:47pm   2 Most recent comment from Aleksandar Vuković:Hello BjarneSorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience! If you want to create a hyperlin ... Camilo Lopez Issue in the calendar viewClosed   Amelia   Updated November 22, 2021 at 12:56pm   12 Most recent comment from Aleksandar Vuković:Hello CamiloThank you for the video and sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience! From ... Matthew Piers Pre-Sale QuestionClosed Pre-purchase questions for Amelia   Updated November 22, 2021 at 12:39pm   5 Most recent comment from Marko Davidović:Hello Matthew,Unfortunately, this would not be a small change as it would require changing the logic of the plugin. Services and events work in completely different ways, and altering one to work like ... Marco van Gils Loading speed wpamelia / wprocketClosed   Amelia   Updated November 22, 2021 at 12:37pm   2 Most recent comment from Marko Davidović:Hello Marco, Thank you for purchasing Amelia, and for reaching out to us.Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual.  ... Carles Google CalendarClosed   Amelia   Updated November 22, 2021 at 12:27pm   4 Most recent comment from Marko Davidović:Hello Carles, Thank you for purchasing Amelia, and for reaching out to us.The only way you could do this would be for your employees to share their Google Calendars with your admin's Google Calen ... Chokri Payment - SquareClosed Pre-purchase questions for Amelia   Updated November 22, 2021 at 12:14pm   2 Most recent comment from Marko Davidović:Hello Chokri, Thank you for your interest in our product.Integration with WooCommerce is only used for payments, so the Square add-on for WooCommerce should work fine.If you have any further questions ... Manuel Blumenstein Can't assign employees to servicesClosed   Amelia   Updated November 22, 2021 at 12:02pm   2 Most recent comment from Miloš Jovanović:Hi Manuel,Thank you for contacting us.Can you please check do you have a customer created on the customers page that has the same email as the admin user? This can happen if you make a booking from th ... Kristy Custom Booking SoftwareClosed Pre-purchase questions for Amelia   Updated November 22, 2021 at 10:58am   2 Most recent comment from Marko Davidović:Hello Kristy, Thank you for purchasing Amelia, and for reaching out to us. We will try to answer all of your questions. There is a lot of them so please forgive us if we miss some of them because we h ... Arian Hashemi Multi entryClosed   Amelia   Updated November 22, 2021 at 10:57am   2 Most recent comment from Marko Davidović:Hello Arian, Thank you for purchasing Amelia, and for reaching out to us.If you want the customer to book all 4 appointments when they purchase the package, you need to set the "Minimum bookings requi ... Tomonori Yoshimura mail notificationClosed Pre-purchase questions for Amelia   Updated November 22, 2021 at 10:47am   2 Most recent comment from Marko Davidović:Hello Tomonori, Thank you for your interest in our product.Please check if you have a browser extension for grammar, like Grammarly or Language Tool. If you do, please turn it off for your back-end si ... Al Urgent Amelia syncing on multiple websitesClosed   Amelia   Updated November 22, 2021 at 10:37am   4 Most recent comment from Miloš Jovanović:Hi Al,You are welcome. Have a nice day. Fabio Employee Service DurationClosed   Amelia   Updated November 22, 2021 at 10:18am   2 Most recent comment from Marko Davidović:Hello Fabio, Thank you for purchasing Amelia, and for reaching out to us. Sevice durations cant be altered from the employee panel you can change it in Amelia/services/edit service. There you change ...