We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Mares Hotel bookingClosed Pre-purchase questions for Amelia   Updated November 22, 2021 at 10:11am   2 Most recent comment from Marko Davidović:Hello Mares, Thank you for your interest in Amelia, but unfortunately, the plugin cannot be used for multi-day bookings. It's currently limited to appointments and services with fixed durations ... Leo Poon Is there way to block users who abuse the system?Closed Pre-purchase questions for Amelia   Updated November 22, 2021 at 10:11am   2 Most recent comment from Marko Davidović:Hello Leo, Thank you for your interest in our product. You can do the following: You can ask for a mandatory deposit when creating a meeting so that even if they cancel you get part or all of the mone ... Harold Master /detail foreign keyClosed   Master-Detail Tables for wpDataTables   Updated November 22, 2021 at 9:03am   7 Most recent comment from Isidora Markovic:Hi Harold,Yes it will be overwritten, but until next update I hope that this will be implemented as option so you will need to just turn it off or on. Unfortunately it is template so there is no hook ... Celia Rousset Duplicate Emails notificationsClosed   Amelia   Updated November 22, 2021 at 8:35am   5 Most recent comment from Marko Davidović:Hello Celia, We are glad that we're able to help you. If you have any more questions please feel to open another ticket. Luca Ronchi Pre-fill fields by get parametersClosed   Amelia   Updated November 21, 2021 at 6:48pm   2 Most recent comment from Aleksandar Vuković:Hello LucaSorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience! I can't say if this will be ... Rodel Ompad Wordfence Critical WarningClosed Pre-purchase questions for wpDataTables   Updated November 21, 2021 at 6:25pm   10 Most recent comment from Aleksandar Vuković:Hello Rodel.Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience! As Blaženka already mentioned i ... Devan Is it possible to show the DAY in addition to the date in appointment confirmations?Closed   Amelia   Updated November 21, 2021 at 6:24pm   2 Most recent comment from Aleksandar Vuković:Hello DevanSorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience! I am sorry to disappoint you, bu ... Daniel Aguillón Pasarela de pagoClosed Pre-purchase questions for Amelia   Updated November 21, 2021 at 5:25pm   2 Most recent comment from Aleksandar Vuković:Hello DanielSorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience! Please note that the official s ... Johann Upgrade to proClosed   Amelia   Updated November 21, 2021 at 5:01pm   4 Most recent comment from Aleksandar Vuković:Hey JohannSorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience!Please download the file attached t ... Floran PATIENCE Different schedule between week 1,3 and 2,4 of a month​Closed   Amelia   Updated November 21, 2021 at 11:03am   4 Most recent comment from Aleksandar Vuković:Hello again FloranSorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience! I'll make sure to for ... Glenn Ryan minor issuesClosed   Amelia   Updated November 21, 2021 at 10:56am   2 Most recent comment from Aleksandar Vuković:Hello GlennSorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience! 1. Are you referring to the front ... Gerardo Petrosino Amelia Booking PluginClosed Pre-purchase questions for Amelia   Updated November 21, 2021 at 10:31am   2 Most recent comment from Aleksandar Vuković:Hello GerardoThank you for your interest in Amelia.If you're using the [ameliabooking] form, the location selection will be on the same step as the service, so your customers would be able to cho ... Rocio Vista CalendarioClosed Pre-purchase questions for Amelia   Updated November 20, 2021 at 4:19pm   2 Most recent comment from Aleksandar Vuković:Hello RocioThank you for your interest in Amelia.Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. Since a lot can ... Pedro Martín Purchase CODEClosed   Amelia   Updated November 20, 2021 at 9:53am   2 Most recent comment from Marko Davidović:Hey Pedro, Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience!As far as I can see in our system, ... Eve Okay for car rental?Closed Pre-purchase questions for Amelia   Updated November 20, 2021 at 8:29am   4 Most recent comment from Marko Davidović:Hello Eve,We are here for you. If you have any further questions please don't hesitate to ask.