Hey there, Awesome Customers!

Just a heads up: We'll be taking a breather to celebrate International Workers' Day (May 1st and 2nd - Wednesday and Thursday) and Orthodox Easter from Good Friday (May 3rd) through Easter Monday (May 6th). So, from May 1st to May 6th, our team will be off enjoying some well-deserved downtime.

During this time, our customer support will be running on a smaller crew, but don't worry! We'll still be around to help with any urgent matters, though it might take us a bit longer than usual to get back to you.

We'll be back in action at full throttle on May 7th (Tuesday), ready to tackle your questions and requests with gusto!

In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find loads of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel). These gems might just have the answers you're looking for while we're kicking back.

Thanks a bunch for your understanding and support!

Catch you on the flip side!

Warm regards,

TMS

Okay

Public Tickets

TONTALE Link to cancel appointment for dustomerClosed   Amelia   Updated January 28, 2021 at 8:04am   6 Most recent comment from Aleksandar Vuković:Hello againWe've had an issue with Cancellation URL in Amelia 3.0.1, so can you please update the plugin to v3.0.2, and the issue should be resolved?As for your other question. Services are offer ... Maxime Laloubere Quantity of servicesClosed Pre-purchase questions for Amelia   Updated January 27, 2021 at 4:47pm   2 Most recent comment from [deleted]:Hi, Maxime!Thank you for your interest in Amelia.Looking at your use case, unfortunately, I have to say that our plugin does not have the option within built-in features to achieve this and it can not ... Lukas Huggenberg booking panel not shown on iPhone 8Closed   Amelia   Updated January 27, 2021 at 4:46pm   3 Most recent comment from [deleted]:Hi Lukas, Glad to see you managed to find a solution to the issue you had, thank you for letting us know. If you have any other questions or concerns feel free to open a new ticket and we will gladl ... Amanda Pereira Employees not receiving email notificationsClosed   Amelia   Updated January 27, 2021 at 4:41pm   3 Most recent comment from [deleted]:Hello Amanda,  Could you please tell me what Mail service have you chosen in Amelia -> Notification settings? Have you followed our instructions for setting this up? We don't recommend using ... harold castillo cliente que agenda citaClosed   Amelia   Updated January 27, 2021 at 4:36pm   2 Most recent comment from [deleted]:Hello harold castillo, Thank you for your purchase. Could you please write your tickets in English, as we are afraid something will get lost in translation and we won't be able to help out proper ... Bouskila Big poblemClosed   Amelia   Updated January 27, 2021 at 4:15pm   20 Most recent comment from Miloš Jovanović:HI Bouskila,We have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.Our agents ... David WooCommerceClosed Pre-purchase questions for Amelia   Updated January 27, 2021 at 4:01pm   2 Most recent comment from [deleted]:Hello, David!Thank you for your interest in Amelia.No, there's no need to put this information in twice. Once your users fill in the booking form, this information will be carried over to the Woo ... Robert Google Meet integrationClosed   Amelia   Updated January 27, 2021 at 2:32pm   2 Most recent comment from [deleted]:Hello Robert, There isn't a direct integration for Google Meett with Amelia's current built-in features, unfortunately. Maybe it could go through web hooks/Zapier, but you will need to che ... Carlos Laporta hours to bookClosed   Amelia   Updated January 27, 2021 at 2:24pm   2 Most recent comment from [deleted]:Hello Carlos, The available time slots are configured by the employees' work hours, not the company work hours in Amelia -> Settings, so please check if you have configured your employees' ... Tom Use/Show Appointment/Customer IDClosed   Amelia   Updated January 27, 2021 at 2:21pm   2 Most recent comment from [deleted]:Hello Tom, Thank you for your purchase. There isn't a possibility to have the appointments'/customers' IDs in the back-end of Amelia with its current features, unfortunately. Like you ... Billy Boissonneault Coupons and Cancelled LessonsClosed   Amelia   Updated January 27, 2021 at 2:14pm   2 Most recent comment from [deleted]:Hi Billy, There isn't a possibility of creating/applying coupons on packages, unfortunately. When customers cancel an appointment, there isn't a possibility of refunding the amount they pai ... Raiona I put in a request for a refundClosed   Amelia   Updated January 27, 2021 at 12:44pm   4 Most recent comment from [deleted]:Hello Raiona, You submitted the refund request successfully, we processed it today, so you will get the funds back to your account in the next couple of days, as it needs to be processed by our sale ... Antonio Not workingClosed   Amelia   Updated January 27, 2021 at 12:36pm   4 Most recent comment from Aleksandar Vuković:Hello AntonioIf your booking form just loads, with nothing to show on front-end, please check if you have an employee, a category and a service created?If you do, check if the service is visible on fr ... Vivien Feld Return ButtonClosed   Amelia   Updated January 27, 2021 at 12:05pm   4 Most recent comment from Aleksandar Vuković:Hey VivienThat depends on what you have on the website.Please take a look at this page, as it explains how to add custom CSS in detail. Robert Limit clients in employee panelClosed   Amelia   Updated January 27, 2021 at 12:03pm   2 Most recent comment from Aleksandar Vuković:Hello RobertYou will need to alter the capability of the Amelia Employee user role.Install "User Role Editor" plugin, and in it enter Amelia Employee. Disable read_others_customers:If that doesn' ...