We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

DIDIER LOPES Events checkout Woocommerce issueClosed   Amelia   Updated November 18, 2021 at 8:17am   6 Most recent comment from Marko Davidović:Hello Didier,We are glad that everything is fine now. If you have any further questions please don't hesitate to ask. Jaya Tech support login needed?Closed   Amelia   Updated November 18, 2021 at 8:11am   4 Most recent comment from [deleted]:Hi Jaya, Ah yes, then it is probably because of that - you shouldn't access the Amelia panels while logged in as an admin to WP , but only in incognito mode or while logged in as a customer or ... Shawn Pery Formidable Forms-Master Detail Tables Repeater IntegrationClosed   Formidable Forms integration for wpDataTables   Updated November 18, 2021 at 6:55am   9 Most recent comment from Isidora Markovic:Hi Shawn, Sorry for the late response, we have some agents that have contracted Covid-19, so our team is cut in half.About the comma and pipe (|) in define values list is not possible to use, becau ... Arturo Iniguez Error! There was an error trying to insert a new row!Closed   wpDataTables   Updated November 17, 2021 at 9:42pm   9 Most recent comment from Arturo Iniguez:OK Aleksandar I'll do it right now.Thank you so much for everything. Danielle Thwaites syncing my google calendar into amelia visa versaClosed   Amelia   Updated November 17, 2021 at 4:36pm   32 Most recent comment from [deleted]:Hello Precillia, I responded earlier to the ticket you opened regarding this matter, so we can continue solving this there, thank you. Sorry that you waited a bit for the response. If you have any ... Miroslav Kulanga Upgrade Bootstrap versionClosed   wpDataTables   Updated November 17, 2021 at 4:06pm   2 Most recent comment from Isidora Markovic:Hi Miroslav,Sorry for the late response, we have some agents that have contracted Covid-19, so our team is cut in half.Yes of course, but that requires adoption in lot of files, because there was a l ... Moby Kent Gomez ( Web Agents ) Plugin BookingClosed Pre-purchase questions for Amelia   Updated November 17, 2021 at 4:05pm   2 Most recent comment from [deleted]:Hi there,thank you for reaching out to us, and taking interest in AmeliaI'll be happy to advise regarding the plugin possibilities; Annual option is renewed each year on the day of purchase, Life ... Precillia CACHACOU calendar synchronizationClosed   Amelia   Updated November 17, 2021 at 3:56pm   2 Most recent comment from [deleted]:Hello Precillia,Thank you for your purchase. Could you please tell me have you followed our instructions for the Google sync in Amelia and connected Employees to their Google calendars successful ... James Yang download size of word documentClosed   Report Builder for wpDataTables   Updated November 17, 2021 at 3:50pm   3 Most recent comment from Isidora Markovic:Hi James,Thank you for your purchase.After investigation we find that in your template placeholder for basedate1 is not proper insert.You use ${basedate1.all} in sentence without loop format or table ... James Yang Date PickerClosed   Report Builder for wpDataTables   Updated November 17, 2021 at 3:22pm   2 Most recent comment from Isidora Markovic:Hi James,Thank you for your purchase.We notice that you open two tickets with same question, so we will close this one.Thank you for understanding.Best regards. Preston Buckner edit entry link with formidableClosed Pre-purchase questions for wpDataTables   Updated November 17, 2021 at 2:55pm   2 Most recent comment from Isidora Markovic:Hi Preston,Thank you for your interest in wpDataTables.It is not possible with built in features of plugin and Formidable integration add-on, but if you are familiar with writing SQL queries it is po ... Dani A couple of doubts before buyingClosed Pre-purchase questions for Amelia   Updated November 17, 2021 at 2:45pm   4 Most recent comment from Marko Davidović:Hello Dani,We are glad that we're able to help you.If you have any further questions please don't hesitate to open another ticket. Abhijeet Deshpande Service package availability on first Monday of every monthClosed   Amelia   Updated November 17, 2021 at 2:04pm   7 Most recent comment from [deleted]:Hello Abhijeet!Thank you for the kind reply, I'm glad the information was helpfulIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Katrin Bug: Appointment is assigned to wrong staff member after editClosed   Amelia   Updated November 17, 2021 at 1:42pm   2 Most recent comment from [deleted]:Hi Katrin,thank you for reaching out to usPlease check if Employee perhaps has an admin role in WordPress when he is logged into the backend, or and Admin role is active in general when he is accessin ... Pierre THIRIET Services & LocationClosed Pre-purchase questions for Amelia   Updated November 17, 2021 at 1:35pm   3 Most recent comment from Pierre THIRIET:Many Thanks. Best regards.Pierre