We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Arie Increase readabilrty of days table in Booking formClosed   Amelia   Updated November 18, 2021 at 11:27am   8 Most recent comment from [deleted]:Hello Arie!Glad to hear it helped; thank you for your timeIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Flame Basic FeaturesClosed Pre-purchase questions for Amelia   Updated November 18, 2021 at 10:59am   2 Most recent comment from [deleted]:Hi Flame,thank you for reaching out to usDue to the large amount of features available in Amelia, we don't have a concise list, I'm afraid. All of the features listed in our documentation ... Flame Payment GatewayClosed Pre-purchase questions for Amelia   Updated November 18, 2021 at 10:56am   2 Most recent comment from [deleted]:Hi Flame,thank you for reaching out to us and for taking interest in AmeliaWe have several payment gateway options; including PayPal, Stripe, Mollie, and WooCommerce.If you use a payment method you do ... Nicolas Jimenez Amelia UpdateClosed   Amelia   Updated November 18, 2021 at 10:44am   12 Most recent comment from Aleksandar Vuković:Hello Nicolas. We provided a response for this issue on another ticket you have open: https://tmsplugins.ticksy.com/ticket/2916837/ If you need to follow up on this, please respond there, and we' ... Nicolas Jimenez Amelia has critical issue that made my website crashClosed   Amelia   Updated November 18, 2021 at 10:44am   4 Most recent comment from Aleksandar Vuković:Hello Nicolas.We provided a response for this issue on another ticket you have open: https://tmsplugins.ticksy.com/ticket/2916837/If you need to follow up on this, please respond there, and we'l ... Tinisha Gold Payment GatewaysClosed Pre-purchase questions for Amelia   Updated November 18, 2021 at 10:33am   2 Most recent comment from Marko Davidović:Hello Tinisha, Thank you for your interest in our product. Amelia has integration with WooCommerce, Mollie, PayPal, and Stripe. And works fantastically with them as far as other payment systems that  ... Didi de Zwarte Notifications not editing or sendingClosed   Amelia   Updated November 18, 2021 at 10:32am   2 Most recent comment from Marko Davidović:Hello Didi, Thank you for purchasing Amelia, and for reaching out to us.  This issue usually occurs when there's Grammarly or any other language tool installed on the site or browser. So, if y ... Aline UpgradeClosed   Amelia   Updated November 18, 2021 at 10:32am   2 Most recent comment from Marko Davidović:Hello Aline, At the moment, there's no way to upgrade the license from our store, but instead, we'd manually upgrade your license, and our reseller would pro-rate the charge between Bas ... john mark Amelia and MycredClosed Pre-purchase questions for Amelia   Updated November 18, 2021 at 10:25am   2 Most recent comment from Marko Davidović:Hello John,MyCred created the integration with Amelia, and it hasn't been tested with the last 3 major versions of WordPress, but it hasn't been updated for a year. I don't believe that ... Patrick Meijer ENter coupon codeClosed   Amelia   Updated November 18, 2021 at 10:17am   3 Most recent comment from Aleksandar Vuković:Hey PatrickSorry for the late response, our team is cut in half again due to Covid-19 infections.I'm glad to see you found the coupons.If you have any further questions or issues, please feel fr ... Martin NOËL Number of appointments left in packageClosed Pre-purchase questions for Amelia   Updated November 18, 2021 at 9:15am   4 Most recent comment from Marko Davidović:Hello Martin,We are glad that we're able to help you. If you have any more questions please feel to open another ticket. Carlo Magnoni Emplyee pasword configurationClosed   Amelia   Updated November 19, 2021 at 12:18pm   29 Most recent comment from Aleksandar Vuković:Just a quick update, Carlo.The task was created for our developers, and it's currently in the testing phase with our QAs. If everything goes according to plan, the fix will be included in our ne ... Arian Hashemi TimingClosed   Amelia   Updated November 18, 2021 at 8:51am   6 Most recent comment from Marko Davidović:Hello Arian,We are glad that we're able to help you. If you have more questions please feel free to open another ticket. Ahsan Ramzan Location DependencyClosed Pre-purchase questions for Amelia   Updated November 18, 2021 at 8:40am   2 Most recent comment from Marko Davidović:Hello Ahsan,Colleague Aleksandar answered you with a ticket https://tmsplugins.ticksy.com/ticket/2915881/.In the future, we would ask you not to open more tickets for the same issue because duplicat ... Helmut Berger Add more fields in Employee and ServiceClosed   Amelia   Updated November 18, 2021 at 8:22am   8 Most recent comment from [deleted]:Hi Yash,Yes, the Note field isn't available in the employee panel, unfortunately. The only way for employees to access and edit it is if they login to the WP back-end - so in this case, they sho ...