We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

web Event pageClosed Pre-purchase questions for Amelia   Updated November 23, 2021 at 12:16pm   2 Most recent comment from Marko Davidović:Hello Web, Thank you for your interest in our product. Of course, you can set up a new page and add our shortcode [ameliaevents type=list] and that will create a single page event. More about our ev ... Andrew Banks Class Booking with repeat attendeesClosed Pre-purchase questions for Amelia   Updated November 23, 2021 at 12:15pm   2 Most recent comment from Marko Davidović:Hello Andrew, Thank you for your interest in our product.What you're looking for to achieve is not possible with Amelia in that manner, but there may be a workaround. You can create a Package of ... Wigger Kamstra Kan niet betalen met paypalClosed Pre-purchase questions for Amelia   Updated November 23, 2021 at 12:09pm   2 Most recent comment from Marko Davidović:Hello Wigger, Thank you for your interest in our product.All subscription purchases (yearly) made via PayPal need to be associated with a credit card, whereas PayPal balances can only be used for one- ... Mukesh Time Zone & Date Issue with front end endClosed   Amelia   Updated November 23, 2021 at 11:59am   4 Most recent comment from Miloš Jovanović:Hi Mikesh,This on the WooCommerce side, we have checked and time zones are the same on our side, so please read this article from WooCommerce https://support.cartrover.com/portal/en/kb/articles/setti ... Kalen Recurring ServicesClosed Pre-purchase questions for Amelia   Updated November 23, 2021 at 11:38am   3 Most recent comment from Aleksandar Vuković:Hello Kalen Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience! I am sorry to disappoint you, ... bengolfrates Amelia Customer email unavailableClosed   Amelia   Updated November 23, 2021 at 8:50am   5 Most recent comment from Marko Davidović:Lucia, as soon as my colleagues get to your tickets they will reply to them. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your pati ... Al Disabling Customer from Choosing employeeClosed   Amelia   Updated November 22, 2021 at 5:03pm   6 Most recent comment from Miloš Jovanović:Hi Al,I am glad to hear that it worked. Have a nice day.  gassiotllobet Generate coupons automaticallyClosed   Amelia   Updated November 22, 2021 at 4:59pm   2 Most recent comment from Miloš Jovanović:Hi gassiotllobet,Thank you for your inquiry and sorry for our late response.On our Finance page, you can create coupons and set them to be automatically sent after X number of bookings by the custome ... Roger User custom metaClosed   Amelia   Updated November 22, 2021 at 4:22pm   6 Most recent comment from Aleksandar Vuković:I'm glad to hear that, Roger!Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience! If you ha ... Sophie scheduleClosed   Amelia   Updated November 22, 2021 at 4:21pm   2 Most recent comment from Miloš Jovanović:Hi Sophie,Thank you for your inquiry.Can you please check if you have enabled the "Use service duration for booking a time slot" option in General Settings on the Settings page as that can be the rea ... Mr Hamza Mubarak Allowing employees to access Amelia dashboard but not Wordpress AdminClosed   Amelia   Updated November 22, 2021 at 4:18pm   2 Most recent comment from Miloš Jovanović:Hi Mr Hamza Mubarak,Thank you for your inquiry and sorry for our late response. Half of our team is sick (with Covid 19) and we are giving our best to answer as soon as possible.The manager user can o ... Gina Wilson relating tablesClosed Pre-purchase questions for wpDataTables   Updated November 22, 2021 at 3:27pm   2 Most recent comment from Aleksandar Vuković:Hello GinaThank you for your interest in our plugin and sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for you ... Erika Laguna Pre filtered tableClosed   wpDataTables   Updated November 22, 2021 at 3:21pm   3 Most recent comment from Aleksandar Vuković:Hey ErikaSorry for the late response again.We're glad to hear that you were able to resolve the issue.If you have any further questions or issues, please feel free to open a new ticket, and we� ... Veronika Polakova Event purchaseClosed   Amelia   Updated November 22, 2021 at 3:03pm   2 Most recent comment from Marko Davidović:Hello Veronika,We are glad that everything has been resolved. If you have any more questions please feel to open another ticket. tlarbgus89 Let me know how to edit booking pageClosed   Amelia   Updated November 22, 2021 at 3:03pm   8 Most recent comment from Aleksandar Vuković:Hello arifahSorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience! Unfortunately, something like th ...