As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Tara employees not showing for selectionClosed   Amelia   Updated December 1, 2021 at 12:01am   2 Most recent comment from Aleksandar Vuković:Hello TaraThat should not be happening.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’ ... Himle Hundehall Sync Google calenderClosed   Amelia   Updated November 30, 2021 at 11:47pm   2 Most recent comment from Aleksandar Vuković:Hello HimleThis basically tells you that the Redirect URI that you see in Amelia Settings/Integrations/Google Calendar and in your Google Developers Console are not the same.Google Calendar - Redirect ... Diana DAGUERRE Event modal UrlClosed   Amelia   Updated November 30, 2021 at 11:45pm   2 Most recent comment from Aleksandar Vuković:Hello DianaI am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.Please feel free to search through our feature suggestion pag ... Christian GUIBERT relation avec facebookClosed Pre-purchase questions for Amelia   Updated November 30, 2021 at 11:37pm   2 Most recent comment from Aleksandar Vuković:Hello ChristianSorry for the late response.Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. Since a lot can be lo ... Alexander User rolesClosed   wpDataTables   Updated November 30, 2021 at 11:35pm   2 Most recent comment from Aleksandar Vuković:Hello AlexanderI am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.wpDataTables is accessible only to Administrators of the w ... Uwe Effenberger Google CalendarClosed   Amelia   Updated November 30, 2021 at 11:31pm   2 Most recent comment from Aleksandar Vuković:Hey UweSince this is a duplicate ticket, it will be closed, but I believe this issue has been resolved already.If you still have issues, please feel free to respond to the other ticket you have open ... Jason Kleinhenz Cancel SubscriptionClosed   Amelia   Updated November 30, 2021 at 11:22pm   2 Most recent comment from Aleksandar Vuković:Hello JasonPlease log into http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchased the plugin, then navigate to Purchases/Amelia, and you will see the "Canc ... Artyom booking conditionClosed   Amelia   Updated November 30, 2021 at 5:29pm   2 Most recent comment from [deleted]:Hi ArtyomThank you for reaching out to us.Unfortunately this cannot be achieved using the plugin's builtin features. I'll kindly ask you to add it as a feature suggestion on this page.  F ... JESSICA DEVEREUX Amelia SettingsClosed   Amelia   Updated November 30, 2021 at 5:26pm   2 Most recent comment from [deleted]:Hi JessicaThank you for reaching out to us. Please enable the "Set a phone number as a mandatory field" option in Amelia -> General Settings, and then please make sure that this field is enabled on th ... Shanice Baloe Not Loading, 68 Services Gone?!Closed   Amelia   Updated November 30, 2021 at 4:25pm   2 Most recent comment from [deleted]:Hi ShaniceI can see this is a duplicate ticket so I will be closing this one to avoid confusion.Thank you for understanding. Freddie Cheung sortingClosed   wpDataTables   Updated November 30, 2021 at 4:24pm   5 Most recent comment from [deleted]:Hi FreddieThis is a bit too complicated query to be handled simply by wpDataTableas so please prepare a MySQL view (a stored query), which will return the data that you need, call it e.g. “view1� ... Kinloch Including single cell contents in page or postClosed   wpDataTables   Updated November 30, 2021 at 4:19pm   2 Most recent comment from [deleted]:Hi KinlochThank you for reaching out to us. Unfortunately at the moment we do not have single cell shortcode. This feature is on our TO DO list and it will be implemented in one of the next versions.I ... Christian Vhenten just want to download latest versionClosed   Amelia   Updated November 30, 2021 at 4:07pm   2 Most recent comment from [deleted]:Hi Christian Thank you for reaching out to us. Please download the full version from the email you received when you purchased the plugin, if the link no longer works - you also received an email ... TONTALE Do not import buffer time in Google AgendaClosed   Amelia   Updated November 30, 2021 at 2:34pm   2 Most recent comment from Marko Davidović:Hello, Thank you for purchasing Amelia, and for reaching out to us. Amelia is taking care of the buffer time on its own within Amelia. If you have an appointment at 13h for one-hour services but you ... Federica Marrone Booking widget textClosed   Amelia   Updated November 30, 2021 at 2:20pm   2 Most recent comment from Marko Davidović:Hello Federica, Thank you for purchasing Amelia, and for reaching out to us.You can change and customize Bringing anyone with you option through in Amelia/customize.As for the change the button from ...