We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Robert-Jan custom fields in ameliaClosed   Amelia   Updated November 19, 2021 at 4:00pm   2 Most recent comment from Miloš Jovanović:Hi Robert Jan, Thank you for your inquiry.At the moment customers can only enter their address through the custom field and this can't be prefilled for existing customers at the moment. I will fo ... Samir Automatic emailClosed   Amelia   Updated November 19, 2021 at 3:21pm   7 Most recent comment from Aleksandar Vuković:Hello Samir.Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience! It seems that for the past coupl ... sally FeaturesClosed Pre-purchase questions for Amelia   Updated November 19, 2021 at 2:29pm   2 Most recent comment from Marko Davidović:Hello sally, Thank you for your interest in our product.Zoom integration works for the "master profile", and within that profile you need to add additional users, as mentioned in our documentation. As ... Julius Amelia popup Elementor integrationClosed   Amelia   Updated November 19, 2021 at 2:10pm   2 Most recent comment from Miloš Jovanović:Hi Julius,Thank you for your inquiry.Can you please follow our detailed explanation added in this article https://tmsplugins.ticksy.com/article/17640/ and try to set the shortcode following this exp ... Paal Joachim Romdahl New Employee screen: Not able to select existing WordPress user.Closed   Amelia   Updated November 19, 2021 at 2:01pm   4 Most recent comment from Aleksandar Vuković:We're glad to see this was resolved, Joachim.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Daria How can I tell how many appointments customer has in their packageClosed   Amelia   Updated November 19, 2021 at 12:01pm   4 Most recent comment from Aleksandar Vuković:Hello again DariaSorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience! At the moment, you can only ... Robert-Jan service custom durationClosed   Amelia   Updated November 19, 2021 at 11:12am   3 Most recent comment from Aleksandar Vuković:Hey Robert-JanJust one addition - you can add Extras to your services, so people can add extra time if they need it.For example, you can add an extra "Extra 1 hour", and set the maximum quantity for ... Andreas Rich Snippet Event CodeClosed   Amelia   Updated November 19, 2021 at 10:59am   2 Most recent comment from Marko Davidović:Hello Andreas, Thank you for purchasing Amelia, and for reaching out to us. To be honest we didn't have any request for this feature but please feel free to search through our feature suggestion ... Dean Mathieson AfterpayClosed Pre-purchase questions for Amelia   Updated November 19, 2021 at 10:58am   2 Most recent comment from Marko Davidović:Hello Dean, Thank you for your interest in our product. Amelia has integration with four of the most sought out payment methods: WooCommerce, Mollie, Stripe, and PayPal. With these four it works fanta ... George Taro Prefill SelectionsClosed   Amelia   Updated November 19, 2021 at 10:53am   4 Most recent comment from Marko Davidović:Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience! Agents assigned to your tickets will respond ... Ryo Okada integrationsClosed   Amelia   Updated November 19, 2021 at 10:51am   2 Most recent comment from Aleksandar Vuković:Hello RyoSorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience! Amelia doesn't have date and t ... sebastien Boyer frenchClosed Pre-purchase questions for Amelia   Updated November 19, 2021 at 10:39am   2 Most recent comment from Marko Davidović:Hello Sebastien, Thank you for your interest in our product. Yes, Amelia does support your language, our plugin is multilingual. Approximately 90-95% of the plugin is translated into the languages s ... Pesce Comunica gift voucherClosed Pre-purchase questions for Amelia   Updated November 19, 2021 at 10:38am   4 Most recent comment from Marko Davidović:Hello Paola, Currently, there is no such feature built-in in Amelia. Amelia is an appointment/event booking plugin, and without booking a date, and a time, you can't book/buy anything. Jaya WP Mail Setting Not Working with my siteClosed   Amelia   Updated November 19, 2021 at 10:19am   2 Most recent comment from [deleted]:Hello Jaya,  Yes, in most cases, if you have some other plugin for this purpose, sending emails/ SMTP, on your website, then you need to choose WP Mail as a Mail service in Amelia and it will use tha ... Andre Domingues Lack of supportClosed   wpDataTables   Updated November 19, 2021 at 9:49am   3 Most recent comment from Isidora Markovic:Hi Andre,Sorry for the late responses, we have some agents that have contracted Covid-19, so our team is cut in half.We are trying to response to all customers as soon as possible due this situations ...