Can you please tell us if you receive any email notifications, including a test email?
If not I will ask you to kindly check these few most common reasons for this issue:
1. Your hosting provider is blocking all 3rd party settings, and only allowing their SMTP (or other) settings.
2. Your website has PHP version less than 7
3. The credentials are not correct
4. There's something else blocking the notifications from being sent.
5. If you're using Gmail, please make sure "Allow less secure apps" is enabled.
Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website, and see what's going on.
I have setup Amelia and connected it with Zoom and created an event. The create Calendar works a treat.
When I come to book on the event I don't get the notification with the Zoom link - I don't get anything.
I am clearly missing something - can you tell me what it is please?
Many thanks
Peter
Hi Peter
Thank you for reaching out to us.
Can you please tell us if you receive any email notifications, including a test email?
If not I will ask you to kindly check these few most common reasons for this issue:
1. Your hosting provider is blocking all 3rd party settings, and only allowing their SMTP (or other) settings.
2. Your website has PHP version less than 7
3. The credentials are not correct
4. There's something else blocking the notifications from being sent.
5. If you're using Gmail, please make sure "Allow less secure apps" is enabled.
Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website, and see what's going on.
Blaženka
Many thanks - I have checked all the settings and they are all good.
I have set you up on the website with the email in your reply.
I hope thats okay - I need to get this working quickly as this is a demo for a customer and so looking to implement Amelia on the client's site.
Thanks again
Peter
You can now close this ticket as I have resolved it.
Many thanks
Peter
Hi Peter
Thank you for the update, we are glad to hear that
If there is anything else we can assist you with please don't hesitate to open a new ticket.
Have a wonderful day!