We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Felipe Google meet, Packages and ZoomClosed   Amelia   Updated November 25, 2021 at 3:56pm   2 Most recent comment from [deleted]:Hi FelipeThank you for reaching out to us.1. When somebody buys a package they will still have to book individual appointments so the links will be associated to the booked service. You should add t ... Graham Godfrey Modifying show entries pulldownClosed   wpDataTables   Updated November 25, 2021 at 3:35pm   4 Most recent comment from [deleted]:Hi GrahamThank you for letting us know, we are glad to hear that If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Ayishah Joanna Swiecinska reschedulingClosed   Amelia   Updated November 25, 2021 at 3:33pm   14 Most recent comment from [deleted]:Hi RandalWhen you have questions or issues which are not related to the title of the active ticket, please open a new ticket, and we will help you there, let us know the exact issue you are having and ... Arie Overlapping bookingsClosed   Amelia   Updated November 25, 2021 at 2:46pm   4 Most recent comment from [deleted]:Hi ArieI understand what you mean, you can't provide multiple services at the same time, right? I'm afraid there is currently no other way to avoid this other than setting a specific work s ... Jon Low Amelia LoginClosed   Amelia   Updated November 25, 2021 at 1:42pm   3 Most recent comment from Aleksandar Vuković:Hello JonUnfortunately, Amelia's Customer Panel is only used for managing the appointments and/or events and their profile, and the booking form can't be loaded in it.I'd advise you to ... Prateek Biyani Customer Panel Not workingClosed   Amelia   Updated November 25, 2021 at 12:44pm   2 Most recent comment from Marko Davidović:Hello Prateek, Thank you for purchasing Amelia, and for reaching out to us.You need to put placeholder% customer_panel_url%, not the URL. We suggest that you take a look at this article it will be of ... Chandra Nagireddy Amelia ConfigurationClosed   Amelia   Updated November 25, 2021 at 12:33pm   2 Most recent comment from Marko Davidović:Hello Chandra, Thank you for purchasing Amelia, and for reaching out to us. In order to allow your customers to cancel and reschedule the appointments you will need to enable customer panel. Front-e ... Felipe Find Google Meet URLClosed   Amelia   Updated November 25, 2021 at 12:18pm   4 Most recent comment from Aleksandar Vuković:Hello again FelipeYou cannot resend the Google Calendar event creation. Check if this employee is connected to the correct Google Calendar in her profile.Did you add the %google_meet_url% in the email ... Jan Hoppe Winther Nielsen Customize export PDFClosed   wpDataTables   Updated November 25, 2021 at 11:56am   5 Most recent comment from [deleted]:Hi JanYes, of course, you can simply click on the table tools button on the backend as well to export the table, and then disable the table tools again when you are finished. Guillermo Veiga Trivecart - Offsite checkoutClosed   Amelia   Updated November 25, 2021 at 11:38am   4 Most recent comment from Aleksandar Vuković:Hello GuillermoWe haven't had any other suggestions for either Split or Trivecart in the past few months, so these payment systems aren't on our roadmap yet.Our developers work on new featu ... Jeremy Avenarius Multiple logins when used with Membership pluginClosed   Amelia   Updated November 25, 2021 at 11:34am   8 Most recent comment from Aleksandar Vuković:Hi again JeremyThanks for your concern, we appreciate that. Thankfully, the symptoms are all mild.#1 - The booking form wouldn't be able to populate anything unless the customer is created in Ame ... Ilya Events details does't loads on admin pageClosed   Amelia   Updated November 25, 2021 at 11:22am   4 Most recent comment from Marko Davidović:Hello Ilya, We are glad that we're able to help you. If you have any more questions please feel to open another ticket. Arjan Olsder SMS / Email notificationClosed   Amelia   Updated November 25, 2021 at 11:22am   2 Most recent comment from [deleted]:Hi Arjan Thank you for reaching out to us. You can send scheduled notifications with Amelia but you will need to set up a cron job for this type of notifications though.cron is a Linux utility which ... Romain Campenon Option to take an appoitment after that we pass the appoitment timeClosed   Amelia   Updated November 25, 2021 at 11:17am   2 Most recent comment from [deleted]:Hi RomainThank you for reaching out to us.Unfortunately this cannot be achieved using the plugin's builtin features. I'll kindly ask you to add it as a feature suggestion on this page.  F ... Nicole Show name of day in date fieldClosed   wpDataTables   Updated November 25, 2021 at 10:46am   2 Most recent comment from Aleksandar Vuković:Hello NicoleWordPress' date and time formats do not apply to wpDataTables' calendar. The calendar that we use is coming from a 3rd party HTML5 library, and unfortunately, is not customizable ...