We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Paula Charge only on SaturdaysClosed   Amelia   Updated November 24, 2021 at 3:59pm   2 Most recent comment from [deleted]:Hi PaulaThank you for reaching out to us.Unfortunately something like this is not possible with the plugin's builtin features. The service needs to have a fixed price. What I can suggest as a wo ... Nicolas Chevrier Custom fieldClosed   Amelia   Updated November 24, 2021 at 3:51pm   2 Most recent comment from [deleted]:Hi NicolasThank you for reaching out to us.Unfortunately this cannot be achieved using the plugin's builtin features. Custom fields need to be added manually to newly created events and the main ... Scott Connor Notification Email setupClosed   Amelia   Updated November 24, 2021 at 3:11pm   3 Most recent comment from [deleted]:Hi ScottThank you for reaching out to us.Sorry for the delayed response, we are a bit short-staffed at the moment, I'm afraid you con't bump up a ticket, they are being replied to in the or ... Evan FunctionalityClosed   Amelia   Updated November 24, 2021 at 2:59pm   2 Most recent comment from [deleted]:Hi EvanThank you for reaching out to us.Unfortunately this is not possible with the plugin's current builtin features. As a workaround I can suggest creating a package of services and setting the ... Antonio gutierrez larios gutierrez larios FacturaClosed   Amelia   Updated November 24, 2021 at 2:44pm   3 Most recent comment from Studio Virginie Augustin: Arie Minor Customization on Customer PanelClosed   Amelia   Updated November 24, 2021 at 2:11pm   3 Most recent comment from Aleksandar Vuković:Hello ArieSorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience! I am sorry to disappoint you, but ... Eloy Merge featureClosed Pre-purchase questions for wpDataTables   Updated November 24, 2021 at 2:04pm   8 Most recent comment from Aleksandar Vuković:Thank you for your suggestion, Nicolas, I will forward it to our development team.I too hope that it will be resolved soon, but I can't make any promises, unfortunately. Beven Spangenberg FunctionalityClosed Pre-purchase questions for wpDataTables   Updated November 24, 2021 at 1:43pm   3 Most recent comment from [deleted]:Hi BevenThank you for reaching out to us.Importing or linking to Excel files that have formulae is not possible. You would need to copy the columns and rows that contain raw data, and then use formul ... Sue Hemmens foreign key editingClosed   wpDataTables   Updated November 24, 2021 at 1:37pm   6 Most recent comment from Isidora Markovic:Hi Sue,You are welcome. All right.Best regards. Michelle Locations / Employee view optionsClosed   Amelia   Updated November 24, 2021 at 1:06pm   7 Most recent comment from Aleksandar Vuković:Hello MichelleYou can hide the employees through the Customize section. First, select the Catalog Booking Form:In there, you can remove the image thumbs that show the initials of the employees:Then s ... Zoe Soon EnquiriesClosed   Amelia   Updated November 24, 2021 at 12:49pm   6 Most recent comment from Aleksandar Vuković:Hello Zoe.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Paul Difficulties in scheduling appointmentsClosed   Amelia   Updated November 24, 2021 at 12:47pm   6 Most recent comment from [deleted]:Hello Paul, Thank you , we were able to login now. Could you please update Amelia to the newest version and check if the issue is still there? We see you have version 4.1 and we've just released ... Dascaliu Vlad Events Variation / categoriesClosed   Amelia   Updated November 24, 2021 at 12:38pm   2 Most recent comment from Aleksandar Vuković:Hello VladThank you for your purchase, and sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience! Y ... Hisham Alhelabi SMTP for my Gmail accountClosed   Amelia   Updated November 24, 2021 at 12:26pm   6 Most recent comment from Aleksandar Vuković:Hello Hisham.Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience! The error we see when we try to ... ezequiel boiero HORARIOS DEL SISTEMA DE RESERVAClosed   Amelia   Updated November 24, 2021 at 11:59am   2 Most recent comment from [deleted]:Hi EzequielThank you for reaching out to us.You can adjust the minimum time required before booking in Amelia - General settingsPlease make sure to clear your cache after the change to load a fresh p ...