We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Cliff Blade Service Time ChallangesClosed   Amelia   Updated November 25, 2021 at 10:44am   2 Most recent comment from Aleksandar Vuković:Hello CliffSince you enabled "Show booking slots in customer time zone" in Amelia's general settings, I'm seeing these times (in CET):The 10 PM time slot on my end is 11:00 in Honolulu, whi ... Dinesh P addons bundleClosed Pre-purchase questions for wpDataTables   Updated November 25, 2021 at 10:39am   2 Most recent comment from [deleted]:Hi DineshThank you for your interest in our plugin. Currently we do not have any bundle promotions but we are planning to add this option soon. Please subscribe to our Newsletter, so you're i ... Craig Reade Updating an existing tableClosed   wpDataTables   Updated November 25, 2021 at 6:57am   4 Most recent comment from Isidora Markovic:Hi Craig,Sorry for the late response, we have some agents that have contracted Covid-19, so our team is cut in half.Unfortunately at the moment we do not have option to update created manual table fr ... Ramiro Appointments link not workingClosed   Amelia   Updated November 25, 2021 at 12:10am   6 Most recent comment from Aleksandar Vuković:Hello RamiroThere's no such possibility. This can only be disabled by human interaction. Do you have other managers or admins on the site? Celia Rousset Woocommerce impossible to change cartClosed   Amelia   Updated November 25, 2021 at 12:09am   5 Most recent comment from Aleksandar Vuković:Hi again CeliaSorry, I first thought you had an issue with adding multiple items to the cart. What you're describing is not the default behavior of Amelia.I don't know why you faced the is ... Jeremy Avenarius Notification email templates not savingClosed   Amelia   Updated November 24, 2021 at 11:50pm   5 Most recent comment from Aleksandar Vuković:You're welcome, Jeremy.Glad I could be of help!If you need some further assistance, please feel free to reach out to us. Elin Breitholtz Select employee in booking-form?Closed   Amelia   Updated November 24, 2021 at 11:34pm   2 Most recent comment from Aleksandar Vuković:Hello ElinYour page is password-protected, so I can't see what's going on.Since I doubt looking at the page will help me determine where the issue lies, can you please provide me a tempora ... Charmaine Setting up outlook sign inClosed   Amelia   Updated November 24, 2021 at 11:05pm   2 Most recent comment from Aleksandar Vuković:Hello CharmaineThank you for your purchase.This is most likely a conflict with some other plugin on your website.Please provide me a temporary WP-admin (administrator) user for your site where this ha ... Rachel Birth Date in form?Closed   Amelia   Updated November 24, 2021 at 10:58pm   2 Most recent comment from Aleksandar Vuković:Hello RachelThank you for your purchase.At the moment, the Birthday field is not visible in the front-end, but our developers have that planned for one of our future releases.Currently, you can only a ... Marius Calendar Shortcode to exclude only one or two selected eventsClosed   Amelia   Updated November 24, 2021 at 10:46pm   4 Most recent comment from Aleksandar Vuković:Thank you for your support, Marius!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Elvis Christian Goetten de Lima Not saving Customer dataClosed   Amelia   Updated November 24, 2021 at 10:36pm   10 Most recent comment from Aleksandar Vuković:Hey ElvisAs for the webhooks, we did have an issue with the Cancel action in the back-end, but that was fixed with Amelia v4.3.1, which was released today. They work with Zapier and Integromat, so I  ... Alfonso Employee profile image wrong sizeClosed   Amelia   Updated November 24, 2021 at 9:27pm   4 Most recent comment from Aleksandar Vuković:I'm glad to hear that, Alfonso, you're welcome.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Prateek Biyani Integration with LearnDash/Paid Memberships ProClosed   Amelia   Updated November 24, 2021 at 5:19pm   2 Most recent comment from [deleted]:Hello Prateek Biyani,Thank you for your purchase and apologies for replying a bit later. There isn't an integration with LearnDash  and PaidMembershipsPro available in Amelia, unfortunately. The ... jaagup translationClosed   Amelia   Updated November 24, 2021 at 4:22pm   2 Most recent comment from [deleted]:Hi JaagupThank you for reaching out to us.The plugin can be translated using POEDIT or Loco Translate easily. I suggest installing Loco Translate, since it's within WordPress and it has a si ... Jo Manning plugin breaks siteClosed   Amelia   Updated November 24, 2021 at 4:16pm   2 Most recent comment from [deleted]:Hi JoOnce again apologies for the delayed response. I can see Aleksandar has already replied to the previous ticket so we will be closing this one to avoid confusion and you can continue the conversa ...