We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Tania Hiatt Buddy BossClosed   Amelia   Updated November 18, 2021 at 3:21pm   4 Most recent comment from [deleted]:Hi Tania,thank you for your timeIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Fatma Events AttendeesClosed   Amelia   Updated November 18, 2021 at 2:59pm   4 Most recent comment from Miloš Jovanović:Hi Fatma,We are glad to hear this worked.Have a nice day!  Leticia ¿Amelia permite validar el espacio donde se realiza el servicio?Closed   Amelia   Updated November 18, 2021 at 2:43pm   2 Most recent comment from Miloš Jovanović:Hi Leticia, Thank you for your inquiry. We usually don't provide support for other languages but I was able to translate this and I think that I understand what you need.At the moment we don' ... Beatrice Caciotti special days don't displayClosed   Amelia   Updated November 18, 2021 at 2:20pm   3 Most recent comment from Miloš Jovanović:Hi Beatrice,Sorry for not being able to answer faster, part of our team is sick (Covid-19) so the rest of the team is giving their best to answer as soon as possible but we've got lots of tickets ... Lucas Hilty Auto-filling columns based on user ID of editorClosed   wpDataTables   Updated November 18, 2021 at 2:15pm   4 Most recent comment from Isidora Markovic:Hi Luca,You are welcome.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.Best regards. Brian Responsive Tables not workingClosed   wpDataTables   Updated November 18, 2021 at 1:08pm   2 Most recent comment from Isidora Markovic:Hi Brian, Thank you for your purchase. Sorry for the late response, we have some agents that have contracted Covid-19, so our team is cut in half.Can you please tell me did you hide columns that you ... javiera Help pleaseClosed   Amelia   Updated November 18, 2021 at 1:01pm   2 Most recent comment from [deleted]:Hi Javiera,thank you for reaching out to usOur work hours are 10:00 - 17:00 (can vary up to 1-2 hours) CET Monday - Friday, and we have also implemented working weekends; so you can expect a response ... James Fouché Why are changed appointments still visible in the finance overview of the day from which they were changed?Closed   Amelia   Updated November 18, 2021 at 12:50pm   6 Most recent comment from Aleksandar Vuković:Hello James.You can subscribe to our newsletter, and you'll receive info about updates, fixes, freebies, and similar info related to the plugin. Ariane Event booking notificationClosed   Amelia   Updated November 18, 2021 at 12:49pm   2 Most recent comment from Aleksandar Vuković:Hey ArianeThanks for letting us know the issue has been resolved.You can't close the ticket, but we'll do it for you.If you have any further questions or issues, please feel free to open a n ... Patrick Tuure Can't edit an EventClosed   Amelia   Updated November 18, 2021 at 12:38pm   4 Most recent comment from Aleksandar Vuković:Hey PatrickThanks for letting us know the issue has been resolved.That's exactly what I would've done if you provided me with the credentials.Since you made the change in the database, it w ... Kingsley Chimezie Why can't I sync changes made to user detailsClosed   Amelia   Updated November 18, 2021 at 12:23pm   7 Most recent comment from Marko Davidović:Hello Kingsley, We provide customers help via tickets only, we can not arrange a screen sharing call instead. Please send us a screen recording so that we can have a better understanding of your sit ... Ryan Mayne Return for unbooked bookingsClosed   Amelia   Updated November 18, 2021 at 12:15pm   2 Most recent comment from Marko Davidović:Hello Ryan, Thank you for purchasing Amelia, and for reaching out to us. You can get pretty close to what you want but not all the way. 1. You can create the packages of services that you want but wit ... Alfonso special daysClosed   Amelia   Updated November 18, 2021 at 12:06pm   9 Most recent comment from Marko Davidović:Hello Alfonso,It depends on the form. If the form is [ameliabooking], then you will see the employee selectbox; but in Amelia / Customize you can hide the Employee field. It means to hide employee dro ... Sara-Therese Lorentsen update amelia to the new verisionClosed   Amelia   Updated November 18, 2021 at 12:00pm   6 Most recent comment from Marko Davidović:Hello Sara,You have set up cron and adjusted in such a way to only work once a day. So, the notification will not be sent 24 hours before the appointment, but the cron checks, if there is anything to ... David Feature UpdateClosed Pre-purchase questions for wpDataTables   Updated November 18, 2021 at 11:34am   2 Most recent comment from Isidora Markovic:Hi David,Thank you for your interest in wpDataTables.This notice is only for server side tables. If you turn it on filtering will work fine because all entries are on the page and for filtering, sort ...