As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Anke Jespers Changing name fieldsClosed   Amelia   Updated November 26, 2021 at 11:04am   4 Most recent comment from Marko Davidović:Hello Anke,You changed the order in the Step-by-step booking form, but what you have on the front-end is the Catalog booking form.We edited the form in your back-end, and now the fields are swapped.If ... Ingo Schepers packagesClosed   Amelia   Updated November 26, 2021 at 10:38am   2 Most recent comment from Aleksandar Vuković:Hello IngoThank you for your purchase.A license can be a yearly subscription-based license, or it can be a lifetime license.A license plan is either Basic, Pro, or Developer. It's clearly stated ... Ron Poppen More then one EmployeClosed Pre-purchase questions for Amelia   Updated November 26, 2021 at 10:36am   2 Most recent comment from Marko Davidović:Hello Ron, Thank you for your interest in our product. With the full license plugin, you can create as many employees and as many services as you want. In the lite version, you cant create more than o ... Veronika Polakova Confirming appointmentsClosed   Amelia   Updated November 26, 2021 at 10:27am   2 Most recent comment from Marko Davidović:Hello Veronika, Thank you for purchasing Amelia, and for reaching out to us.Did you refer to this ticket https://tmsplugins.ticksy.com/ticket/2919276/? You informed us that everything is in order and ... Sajan Nair Page with Amelia Short Code wont lodeClosed   Amelia   Updated November 26, 2021 at 10:04am   6 Most recent comment from Marko Davidović:Hello Sajan, We are glad that we're able to help you. If you have any more questions please feel to open another ticket. Wendy Crofts Payment methodsClosed   Amelia   Updated November 26, 2021 at 9:22am   4 Most recent comment from Marko Davidović:Hello Wendy, We are glad that we're able to help you. If you have any more questions please feel to open another ticket. Marc-Philipp Trópia Schneider Costumer Panel not displaying & Appointments not changeable in Dashboard since Amelia 4.3Closed   Amelia   Updated November 26, 2021 at 8:04am   2 Most recent comment from Marko Davidović:Hello Phil, Thank you for purchasing Amelia, and for reaching out to us.Would you be able to provide us with a staging site, along with WP-admin (Administrator) user, FTP, and the database, so our dev ... RODRIGO employeesClosed   Amelia   Updated November 26, 2021 at 7:56am   2 Most recent comment from Marko Davidović:Hello Rodrigo,We can see that you have more than one ticket for the same issue. There is no need to open more than one ticket for the same question because the other tickets will be closed.Thank you f ... Jacopo Employee PanelClosed   Amelia   Updated November 25, 2021 at 5:15pm   4 Most recent comment from [deleted]:Thank you for the update If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Gary Richards Paragraph text/bullet points in tableClosed   wpDataTables   Updated November 25, 2021 at 5:07pm   2 Most recent comment from [deleted]:Hi Gary Thank you for reaching out to us. You can turn off the scrollable feature if you want to avoid the table to become too wide, and enable the Word wrap as well if needed.Please note that when t ... Ushan Can you push to Apple calendar?Closed Pre-purchase questions for Amelia   Updated November 25, 2021 at 4:31pm   2 Most recent comment from Miloš Jovanović:Hi Ushan,Thank you for your interest in our plugin.At the moment we don't have iCal synchronization for employees, only the customers at the end of the booking can choose and add booked appointme ... ojasya thakur Does Amelia don't maintain database of the paymentsClosed   Amelia   Updated November 25, 2021 at 4:28pm   7 Most recent comment from [deleted]:Hi OjasyaUnfortunately that can't be done, the past bookings cannot be forced to send the data retroactively I'm afraid.I wish we could be more helpful, do let us know if there is anything e ... Sean Powell Starting At Instead of Price RangesClosed   Amelia   Updated November 25, 2021 at 4:08pm   5 Most recent comment from [deleted]:Hi SeanThank you for sharing this with us, I forwarded it to our developers as well.If there is anything else we can assist you with do let us know.Have a wonderful day!  Kristen Plugin reverted to Free Wordpress VersionClosed   Amelia   Updated November 25, 2021 at 4:06pm   2 Most recent comment from [deleted]:Hi KristenThank you for reaching out to us.Please log into http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchased the plugin, then navigate to Purchases/Am ... Javier Chiva Luis Calendar doesn't workClosed   Amelia   Updated November 25, 2021 at 4:03pm   2 Most recent comment from [deleted]:Hi JavierThank you for reaching out to us.Can you please give us some more details about the issue you are having, are you referring to the Amelia calendar or an integration with Google or Outlook?Wh ...