As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com

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Public Tickets

Riccardo Lazzari Half Day Open / ClosedClosed   Amelia   Updated December 27, 2021 at 12:39pm   6 Most recent comment from Marko Davidović:Hello Riccardo,I understand but this option allows you to set company-wide working hours and breaks. If you want to set the same hours for every day, simply set the first day and click on the “App ... Adrián Ďurica Amelia - Check if user is logged inClosed   Amelia   Updated December 27, 2021 at 11:49am   4 Most recent comment from Marko Davidović:Hello Adrián, Unfortunatelly it cant be done without custom work. We no longer provide customization services due to the amount of work our developers have, so even though we'd love to help you ... regis inserting a record based on a filterClosed   wpDataTables   Updated December 28, 2021 at 11:13am   6 Most recent comment from Aleksandar Vuković:Hello again regis.At the moment, you can only use the hook for placeholders, where the value of the placeholder will execute a do_shortcode of that custom shortcode, and it should return the data: fun ... Syed Omar User selecting data from tableClosed   wpDataTables   Updated December 27, 2021 at 11:30am   2 Most recent comment from Aleksandar Vuković:Hey SyedSorry for the late response.Something like this is not possible since users can't select columns or rows in the table; also, even if this was possible, they are not able to create new ta ... Adrián Ďurica Amelia - Book event only for registered userClosed   Amelia   Updated December 27, 2021 at 10:17am   8 Most recent comment from Stanislav Snagovskiy:Dear Adrián,I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features. The Сalendar view can only be used with Events.It probabl ... Eduardo Booking Form - Step 4 - Translating "On-Site"Closed   Amelia   Updated December 27, 2021 at 9:30am   4 Most recent comment from Marko Davidović:Hello Eduardo, We are glad that we're able to help you. If you have any more questions please feel to open another ticket. Yash Kanthale Customer Details Not savingClosed   Amelia   Updated December 27, 2021 at 9:28am   18 Most recent comment from Uroš Jovanović:Hello Yash,There is a task open for this issue and our developers are working on fixing this behavior. Unfortunately, i don't have the exact ETA on when this will be updated.Feel free to contact ... Bob remove comma seperatorClosed   Report Builder for wpDataTables   Updated December 28, 2021 at 10:45am   5 Most recent comment from Aleksandar Vuković:Hi again Bob.This needs to be done as custom work, which we do not provide support for.You can try using the hook for the formula column, and for the table that you need. Just make sure to replace the ... Josep Errors in how the date is displayedClosed   Amelia   Updated December 27, 2021 at 9:03am   3 Most recent comment from Stanislav Snagovskiy:Hello Josep, Thank you for reaching out to us.You are welcome. I am glad that now everything is working fine.  If you have any more issues or questions feel free to ask, we will gladly help. Have a n ... Alexander Harrington Searching Dates in a TableClosed Pre-purchase questions for wpDataTables   Updated December 27, 2021 at 9:02am   2 Most recent comment from Aleksandar Vuković:Hello AlexanderThank you for your interest in our plugin and sorry for the late response.The date columns can only use the date-range filter correctly while using any other filters (along with the gl ... Roger subsriptionsClosed Pre-purchase questions for Amelia   Updated December 27, 2021 at 8:27am   2 Most recent comment from Marko Davidović:Hello Roger, Thank you for your interest in our product.We have a packages of services with them you can sell appointments in a bundle but we do not have a system where you can sell credits. Packages ... hema Mail configuration errorClosed   Amelia   Updated December 27, 2021 at 6:23am   2 Most recent comment from [deleted]:Hello hemaThank you for reaching out to us.Please make sure that you set up your notifications correctly following our instruction: https://wpamelia.com/notification-settings/Issue with email notific ... Sebastian Van Den Noortgaete Pass data to booking form through url parametersClosed Pre-purchase questions for Amelia   Updated December 24, 2021 at 4:23pm   5 Most recent comment from Uroš Jovanović:Hello Sebastian,We have passed this issue to our developers who will be working on finding the solution, and we will provide you with an update as soon as we have one. HanYu Chen How to get notification mail before the class starts 1 hour?Closed   Amelia   Updated December 24, 2021 at 2:16pm   4 Most recent comment from Marko Davidović:Hello HanYu,We are glad that we're able to help you. Please try it and let us know. HanYu Chen About MyCred don't have enough points.Closed   Amelia   Updated December 24, 2021 at 1:54pm   6 Most recent comment from Uroš Jovanović:Hello HanYu,Please reach out to us if you have any other issues.