We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ben Foster Outlook ExportClosed Pre-purchase questions for Amelia   Updated December 17, 2021 at 8:15am   2 Most recent comment from [deleted]:Hello BenThank you for reaching out to us.Amelia has Outlook calendar integration. We have a detailed instructions for it here: https://wpamelia.com/configuring-outlook-calendar/But unfortunately,  ... Pesce Comunica slotClosed   Amelia   Updated December 17, 2021 at 7:53am   6 Most recent comment from Marko Davidović:Hello, We are glad that everything has been sorted out. If you have any more questions please feel to open another ticket. chrisburr A BugClosed   wpDataTables   Updated December 17, 2021 at 7:06am   8 Most recent comment from Isidora Markovic:Hi chrisburr,Yes you can find it in our docs:1. For link column in datatable https://wpdatatables.com/documentation/column-features/url-link-columns/2. For link editor in simple table https://wpdat ... Shane Terpstra Update broke ALL Google Spreadsheet TablesClosed   wpDataTables   Updated December 17, 2021 at 6:49am   14 Most recent comment from Isidora Markovic:Hi Shane,Yes it is explain in one of previous tickets  Google Sheets API has a quota limit. It's limited to 500 requests per 100 seconds per project, and 100 requests per 100 seconds per user. ... François No events in calendar viewClosed   Amelia   Updated December 16, 2021 at 5:25pm   2 Most recent comment from Stanislav Snagovskiy:Hello François,Thank you for reaching out to us.Issues like this usually occur when there is a conflict either with another plugin you have installed. Can you please deactivate all other plugins exce ... Carles Employee photo profileClosed   Amelia   Updated December 16, 2021 at 4:44pm   10 Most recent comment from Stanislav Snagovskiy:Hello Carles,I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features. The employee's profile picture can only be changed f ... Ahmed AL-Tablawy Can't search with translated languageClosed Pre-purchase questions for Amelia   Updated December 16, 2021 at 3:19pm   4 Most recent comment from Stanislav Snagovskiy:Hello Ahmed,Unfortunately, I don't see any locale applied here. You need to configure the multi-lingual plugin, so the locale (ar) is displayed in the URL.Also, you need to acquire the purchase ... Yoan "Multiple Booking" not being displayed on my catalog layout serviceClosed   Amelia   Updated December 16, 2021 at 1:56pm   4 Most recent comment from Stanislav Snagovskiy:You are welcome, Yoan,We are glad you were able to resolve your issue. I'm sorry to disappoint you, but regarding your second question, I can say that, unfortunately, something like this is no ... Lennart Øster AppointmentsClosed   Amelia   Updated December 16, 2021 at 1:35pm   6 Most recent comment from Stanislav Snagovskiy:Hello Anoop,Could you be kind to create a new ticket with your own issue? And could you provide us please with more information and screenshots, regarding this issue? So we will be able to reproduce ... U3A Port Phillip wpDataTables no longer works after upgradeClosed Pre-purchase questions for wpDataTables   Updated December 16, 2021 at 2:41pm   3 Most recent comment from Isidora Markovic:Hi Phillip,It is released fix for this issue and will be available in version 3.7.1 when Envato approve update. Sorry for inconvenience,Best regards.. Robin Tindall Multiple bookingsClosed   Amelia   Updated December 16, 2021 at 12:28pm   4 Most recent comment from Uroš Jovanović:Hello Robin,Thank you for reaching out to us.Unfortunately, this is not possible with Amelia's built-in features as discounts can only be applied through coupons or packages of services.Please ... nelson Amelia shortcode not showing on elementorClosed   Amelia   Updated December 16, 2021 at 11:22am   7 Most recent comment from Marko Davidović:Hello Nelson,When we go to the workshop page and select a "course" one booking open immediately you can see it in the pictureAnd it takes us right to the cartPlease tell us is it started to work in th ... Yamil Insaurralde Hiding the Price info on "Bookings" sectionsClosed   Amelia   Updated December 16, 2021 at 10:53am   10 Most recent comment from Uroš Jovanović:Hello Yamil,Thank you for your suggestion. We carefully follow customers' requirements and try to implement most of them if they appear in requests from time to time, so we will add them to our ... nelson Only logged in User can book event or serviceClosed   Amelia   Updated December 16, 2021 at 9:55am   2 Most recent comment from Marko Davidović:Hello Nelson, Thank you for purchasing Amelia, and for reaching out to us.Currently, there is no such feature built-in in Amelia. Amelia doesn't yet have a membership feature, but it will be de ... grace chan word wrap table column headerClosed   wpDataTables   Updated December 16, 2021 at 9:53am   2 Most recent comment from [deleted]:Hi GraceThank you for reaching out to us. We can enable wrapping for headers, but that will not give you any control over what goes in the next line, so it would break based on column's width. To ...