We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Slick Design Customer - Employee relationship/link?Closed   Amelia   Updated December 16, 2021 at 9:52am   4 Most recent comment from Marko Davidović:Hello Slick,Unfortunately, currently, there is no such feature built-in in Amelia. What you want to achieve is not possible at this time.I'll kindly ask you to add it as a feature suggestion on� ... Petyo Atanasov Multiple Time SlotsClosed Pre-purchase questions for Amelia   Updated December 16, 2021 at 9:48am   2 Most recent comment from [deleted]:Hi Petyo Thank you for reaching out to us. I see two ways here. 1. If you use Appointments instead of Events, you can go to Amelia/Service/Edit service/Extras and add an Extra option there. Extras a ... Tiana Calendar TimesClosed Pre-purchase questions for Amelia   Updated December 16, 2021 at 9:32am   2 Most recent comment from Stanislav Snagovskiy:Hello Tiana, Thank you for reaching out to us. Issues like this can occur if your WordPress site is set to be in a different time zone. Since Amelia doesn't have any time zone settings, it inher ... Steve Rio multi-day events (retreats)Closed Pre-purchase questions for Amelia   Updated December 16, 2021 at 9:28am   2 Most recent comment from Marko Davidović:Hello Steve, Thank you for your interest in our product, but unfortunately, the plugin cannot be used for multi-day bookings. It's currently limited to appointments and services with fixed dura ... Cesar Date pickerClosed   Amelia   Updated December 16, 2021 at 9:21am   2 Most recent comment from Marko Davidović:Hello Cesar, Thank you for purchasing Amelia, and for reaching out to us.Amelia doesn't have date and time settings, so to change the time format, you need to change the format in WordPress Gen ... Robin Tindall Step 1 is missing / different from customizerClosed   Amelia   Updated December 16, 2021 at 9:19am   3 Most recent comment from Marko Davidović:Hello Robin, Thank you for purchasing Amelia, and for reaching out to us. We took a closer look and in our system and we saw that you have a basic license. Amelia's basic license does not in ... Carlos Miquel Koivula CSS text shadow conflict with themeClosed Pre-purchase questions for Amelia   Updated December 16, 2021 at 8:49am   4 Most recent comment from Marko Davidović:Hello Carlos, We are glad that we're able to help you. But you should know for the future that only the owner of the license can contact our support for help. Anyone who has purchased a develo ... Johan Ekman Chart not updating & table css issueClosed   wpDataTables   Updated December 16, 2021 at 8:46am   13 Most recent comment from Aleksandar Vuković:Hi again Johan1. HighCharts should inherit the date format from wpDataTables, but since you're using Google Charts, they have their own format which can't be adjusted by changing the format ... Emanuele gravela get values from DOMClosed   Report Builder for wpDataTables   Updated December 15, 2021 at 8:23pm   2 Most recent comment from [deleted]:Hi EmanueleThank you for reaching out to us.Unfortunately we can't help you much there as we don't provide support for custom solutions but please browse thhrough this and similar links whe ... Hazzan & Mrs. Michael Weis Creating a LeaderboardClosed Pre-purchase questions for wpDataTables   Updated December 15, 2021 at 8:20pm   2 Most recent comment from [deleted]:Hi MikeThank you for reaching out to us.Every editable table can be editable by users on front-end, if you enable editing for the chosen columns. You can also set the column for sorting on load so you ... Emmanuel Willems how to export a wpdatatable and import in another siteClosed   wpDataTables   Updated December 15, 2021 at 4:15pm   2 Most recent comment from [deleted]:Hi EmmanuelThank you for reaching out to us.I'm afraid there is no simple way to export the tables. Other than cloning the site, another option would be to copy all database tables (wp_wpdatatab ... Denis Change Row to ColClosed   wpDataTables   Updated December 15, 2021 at 3:21pm   6 Most recent comment from [deleted]:Hi TimThank you for sharing this I am sure it will come in handy! Do let us know if there is anything we can assist you with.Have a wonderful day Stan Peters Seats per eventClosed Pre-purchase questions for Amelia   Updated December 15, 2021 at 2:58pm   2 Most recent comment from Uroš Jovanović:Hello Stan,Thank you for expressing interest in purchasing the Amelia plugin. Event capacity is specified when you create an event and it cannot be conditional. So, the event can have 3, 6, 9, or any ... Anja Instead AM/PM in GermanyClosed   Amelia   Updated December 15, 2021 at 2:44pm   2 Most recent comment from [deleted]:Hello Anja Amelia doesn't have date and time settings, so to change the time format, you need to change the format in WordPress General Settings and that will be applied in Amelia as well. Plea ... Joas Schurer Missing edit icon in settingsClosed   Amelia   Updated December 15, 2021 at 2:18pm   2 Most recent comment from Stanislav Snagovskiy:Hello Joas, Thank you for reaching out to us. Thank you for your suggestion. We carefully follow customers requirements and try to implement most of them if they appear in requests from time to time ...