As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Jonathan How to hide a table until a selection is made for all visible filters?Closed   Powerful Filters for wpDataTables   Updated January 10, 2022 at 8:53am   4 Most recent comment from Aleksandar Vuković:Hello again Jonathan.When "Hide table before filtering" is enabled, filtering per URL doesn't work because the state of the filters is not being checked when the page is loading, only when someth ... Hanizar I can't activate my purchase codeClosed   Amelia   Updated January 4, 2022 at 11:48am   2 Most recent comment from Uroš Jovanović:Hello Hanizar,Thank you for choosing the Amelia plugin.If you see this screen, that means that you still have the Lite version of the plugin installed. The Lite version needs to be deactivated/deleted ... Alexander Rothwell WooCommerce PaymentsClosed   Amelia   Updated January 4, 2022 at 11:39am   8 Most recent comment from Uroš Jovanović:Hello Alexander,Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience!Klarna Payments for WooCommer ... Nils Olav wp-options not updated when service is deletedClosed   Amelia   Updated January 4, 2022 at 11:37am   4 Most recent comment from Marko Davidović:Hello Nils, Thank you for purchasing our product, and for reaching out to us.We understand you but we can not know what is the issue unless you provide us a temporary WP-admin (administrator) user for ... arifah Other client can book service at the same hourClosed   Amelia   Updated January 4, 2022 at 11:14am   4 Most recent comment from Uroš Jovanović:Hello Arifah,Glad we were able to assist you.Feel free to contact us if you have any other questions. Lissa customer panelClosed   Amelia   Updated January 4, 2022 at 11:07am   2 Most recent comment from Marko Davidović:Hello Lissa, Thank you for purchasing our product, and for reaching out to us.The panels are not yet included in Customize and they draw colors from Global colors. It will be inserted at some point in ... Cheying Hide employee & services from search viewClosed   Amelia   Updated January 4, 2022 at 11:05am   11 Most recent comment from Marko Davidović:Hello Cheying, Thank you for purchasing our product, and for reaching out to us.1. If you add or remove something, the code changes. So it is no longer child (1) but either child (2) or child (3) etc. ... Giovanni Block 1 weekClosed   Amelia   Updated January 4, 2022 at 10:57am   2 Most recent comment from Uroš Jovanović:Hello Giovanni, Thank you for reaching out to us.Unfortunately, there is no option to restrict a certain customer from booking appointments up to a specific date after the first appointment was booke ... Greg Bew Amelia not available in accountClosed   Amelia   Updated January 4, 2022 at 10:56am   2 Most recent comment from Marko Davidović:Hello Greg, Thank you for purchasing our product, and for reaching out to us.You have access to our store when you enter the purchase code and activate it - you should be able to update the plugin aut ... Bob PurchaseClosed   Amelia   Updated January 4, 2022 at 10:49am   2 Most recent comment from Marko Davidović:Hello Bob, Not exactly you can upgrade at the full price for the upgrade, and when you do, just respond to this ticket and we will refund you 30% of what you are charged. Looking forward to your reply ... Alex Amelia + WooCommerceClosed Pre-purchase questions for Amelia   Updated January 4, 2022 at 10:43am   2 Most recent comment from Marko Davidović:Hello Alex, Thank you for purchasing our product, and for reaching out to us.Yes we plan to implement a ticketing system in Amelia but we do not have an ETA when it will be implemented.Amelia can' ... Kate Donaghey Appointment slotsClosed   Amelia   Updated January 4, 2022 at 10:25am   3 Most recent comment from Uroš Jovanović:Hello Kate,Glad to hear that you were able to resolve the issue.Feel free to contact us if you have any other questions.Happy New Year! Carles HTML in custom fieldsClosed   Amelia   Updated January 4, 2022 at 8:31am   18 Most recent comment from Aleksandar Vuković:Thank you, CarlesIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Michał More customization optionsClosed   Amelia   Updated January 4, 2022 at 7:25am   4 Most recent comment from Marko Davidović:Hello Michał,Please do that and hopefully, it will be implemented sometime in the future. Stella Anastasia Add calculation function shortcode above filtersClosed   wpDataTables   Updated December 31, 2021 at 1:02pm   8 Most recent comment from Miloš Jovanović:Hello again, Stella. Thank you so much for your kind words. We wish you all the best, and  Happy New Year on behalf of our team! - We will keep working to improve the plugin and implement as many new ...