We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

jamie how to show customer panelClosed   Amelia   Updated December 21, 2021 at 11:04am   8 Most recent comment from Uroš Jovanović:Hello Jamie,There is already a customer panel access notification on the Notifications page, thus there is no need to create a custom notification for customer panel access.Also, I can see that you se ... Dan Joseph Calendar Sync AppsClosed   Amelia   Updated December 21, 2021 at 10:57am   4 Most recent comment from Aleksandar Vuković:Hey DanThank you for your feedback.1. What exactly do you have in mind? I'm aware that Google changes their procedures every once in a while, but is there anything missing in our documentation t ... Inigh MySQL queriesClosed   wpDataTables   Updated December 21, 2021 at 10:43am   2 Most recent comment from Miloš Jovanović:Hi, Inigh. Thank you for reaching out to us. Our plugin's logic for using SQL is based on a PHP SQL parser which has full support for the SQL dialect for the following statement types: SELECT, ... Roger Ruckstuhl Translation with .pot file is not 100% correctClosed   Amelia   Updated December 21, 2021 at 10:39am   2 Most recent comment from Stanislav Snagovskiy:Hello Roger, I hope you're doing well. Thank you very much! I forwarded this to our developers. Would you like to maintain the translation? We can offer you a 20% recurring discount for the lic ... david Calendar not displaying properlyClosed   Amelia   Updated December 21, 2021 at 10:29am   2 Most recent comment from [deleted]:Hi DavidYou've got an answer to your question in another ticket already. Please, do not open multiple tickets for the same issue. Duplicate tickets will be closed. Thank you for understanding. Farah Amelia users and frontendClosed   Amelia   Updated December 21, 2021 at 10:12am   2 Most recent comment from Uroš Jovanović:Hello Farah,Thank you for reaching out to us.1. If you have the "Automatically create Amelia Customer user" option enabled. All new customers that book an appointment will be connected to the WordPre ... Studentmassage Location before serviceClosed   Amelia   Updated December 21, 2021 at 9:56am   2 Most recent comment from [deleted]:Hi Lars Thank you for reaching out to us. You can customize your booking form in Amelia > Customize. Just drag&drop Locations field above the Service field. If you have any more issues or questions f ... Brian Lovelace Amelia Feature // Contracts?Closed   Amelia   Updated December 21, 2021 at 9:49am   2 Most recent comment from Uroš Jovanović:Hello Brian,Thank you for reaching out to us.Amelia allows the creation of custom fields but unfortunately, they cannot be dynamically populated. Please feel free to search through our feature sugge ... david Booking plugin not displaying properlyClosed   Amelia   Updated December 21, 2021 at 9:19am   8 Most recent comment from Marko Davidović:Hello David,As far as we can see the previous issue is resolved and know the customers can see the locaton and they can choose an employeeAs far as multiple locations per employees goes I am sorry t ... Joey Chu Amelia PackageClosed Pre-purchase questions for Amelia   Updated December 21, 2021 at 8:52am   2 Most recent comment from Stanislav Snagovskiy:Hello Joey,Thank you for your suggestion. We carefully follow customers requirements and try to implement most of them if they appear in requests from time to time, so we will add to our idea list ... Jenny Hipkiss Selected Appointments Not Showing on Google CalendarClosed   Amelia   Updated December 21, 2021 at 8:39am   2 Most recent comment from Stanislav Snagovskiy:Hello Jenny, Thank you for reaching out to us. It could be a cache issue. Please deactivate Amelia, clear cache, activate Amelia, clear cache again. You can clear cache with the plugin "W3 Total Cach ... Patrick Booking scenarioClosed Pre-purchase questions for Amelia   Updated December 21, 2021 at 7:37am   6 Most recent comment from Marko Davidović:Hello Patrick, Thank you for purchasing our product, and for reaching out to us.We understand your point of view I'll kindly ask you to add it as a feature suggestion on this page.  Features ... m83 General Plugin SettingsClosed   wpDataTables   Updated December 20, 2021 at 6:19pm   4 Most recent comment from Miloš Jovanović:Hello again, m83.Great to hear that it will work.If there is anything else we could help you with, if not related to this topic - please create a new ticket, we will be here for you. Thanks. Hassan Zoorani Minimum time required before booking:Closed   Amelia   Updated December 20, 2021 at 4:46pm   9 Most recent comment from Uroš Jovanović:Hello Hassan,Glad we were able to assist you with this issue.Feel free to contact us if you have any other issues. troy smsClosed   Amelia   Updated December 20, 2021 at 4:27pm   2 Most recent comment from Stanislav Snagovskiy:Hello Troy, Thank you for reaching out to us.An employee can only have one phone number, so you can send an SMS to only one phone number.If you need some further assistance, please don't hesitat ...