As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay

Public Tickets

ROMAIN how to delete fields in the appointment form?Closed   Amelia   Updated December 28, 2021 at 3:23pm   2 Most recent comment from Marko Davidović:Hello Romain, Thank you for purchasing our product, and for reaching out to us.When you set that the price for your service is zero you will have no mention of "payment" on the front end just like in ... Matteo Scarpellini Edit service left in a packageClosed   Amelia   Updated December 28, 2021 at 1:44pm   2 Most recent comment from [deleted]:Hi Matteo Thank you for reaching out to us. You can manage the appointments in packages. This can be done on the Services page, under the Packages tab for each package there is the Purchases butt ... Javier 2 employees One serviceClosed   Amelia   Updated December 28, 2021 at 12:51pm   4 Most recent comment from Uroš Jovanović:Hello Javier,Unfortunately, that is currently not possible in Amelia, as only one employee can be booked for one appointment. This has already been suggested and we have added it to our to-do list fo ... William Hartanto How to connect wp user with amelia customerClosed   Amelia   Updated December 28, 2021 at 11:16am   6 Most recent comment from Aleksandar Vuković:Hey andres.Did you check out Stanislav's response here: https://tmsplugins.ticksy.com/ticket/2932502/?If you still need some assistance from us, please reply to Stanislav's ticket, and we&# ... Jens Eisemann Define a table nameClosed   wpDataTables   Updated December 28, 2021 at 11:00am   5 Most recent comment from Aleksandar Vuković:Will do, Jens!Please feel free to add this as a feature suggestion as well. It's always good for customers to add their suggestions because we develop features and modify the plugin based on the ... Melvin Amelia custumorClosed   Amelia   Updated December 28, 2021 at 10:59am   8 Most recent comment from Uroš Jovanović:Hello Melvin,With all the customer role options you have enabled, here is how it works:1. New customer with the unique email books an appointment.2. The customer receives an email with the link that r ... andres Showing or not booking buttonClosed   Amelia   Updated December 28, 2021 at 10:55am   2 Most recent comment from Stanislav Snagovskiy:Hello Andres, Thank you for reaching out to us. As booking is the main function of Amelia, there is no option to disable the booking function but still display the available time slots, we could only ... Mitra Tirandaz getting zoom to talk to ameliaClosed   Amelia   Updated December 28, 2021 at 10:45am   2 Most recent comment from Uroš Jovanović:Hello Mitra,Thank you for reaching out to us.Setting up your Zoom application In order to use Amelia and Zoom together, you need to set up the Zoom application first so you can connect it with the Ame ... Ant Bolding Front end edit of google sheetClosed   wpDataTables   Updated December 28, 2021 at 10:25am   4 Most recent comment from Aleksandar Vuković:Hello again AntYour refund request has been forwarded to our reseller, and they will complete it within 7 business days. Carles Scroll in IphoneClosed   Amelia   Updated December 28, 2021 at 9:37am   7 Most recent comment from Marko Davidović:Hello Carles,We will do our best. Thank you and a Happy New Year to you too. João Lopes Upgrade from Basic to ProClosed   Amelia   Updated December 28, 2021 at 8:49am   4 Most recent comment from Marko Davidović:Hello João, We are glad that we're able to help you. If you have any more questions please feel to open another ticket. Ricardo Nieto Sanchz Multiple ServicesClosed Pre-purchase questions for Amelia   Updated December 27, 2021 at 3:14pm   5 Most recent comment from [deleted]:Thank you for your suggestionRicardo, please feel free to search through our feature suggestion page, and see if someone may be already suggested this feature. If you can't see it, feel free to ... gene can events list use popupClosed   Amelia   Updated December 27, 2021 at 2:17pm   2 Most recent comment from Uroš Jovanović:Hello Gene,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as th ... Javier Outlook IntegrationClosed   Amelia   Updated December 27, 2021 at 1:25pm   2 Most recent comment from Stanislav Snagovskiy:Hello Javier,Thank you for reaching out to us.Please make sure you go through our Outlook Calendar Integration documentation, and check out the video instructions in there. It can happen that you c ... Guillaume Hide/Show Columns Based on User RoleClosed   wpDataTables   Updated December 27, 2021 at 1:01pm   2 Most recent comment from Aleksandar Vuković:Hello GuiUnfortunately, something like this hasn't been implemented yet.Honestly, there weren't many requests for a feature like this, so it's been pushed aside for now. We develop new ...