We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Pesce Comunica paypalClosed   Amelia   Updated December 20, 2021 at 8:37am   2 Most recent comment from Aleksandar Vuković:Hello PesceUnfortunately, this is not how the PayPal API works. At the moment, cart is only available in WooCommerce, and it can't be included in any other payment type.Sorry for the inconvenienc ... David ERRORS in Tables- display all not workinfClosed   Gravity Forms integration for wpDataTables   Updated December 20, 2021 at 7:55am   2 Most recent comment from Isidora Markovic:Hi David, We see that you open more similar tickets and we will continue on this one https://tmsplugins.ticksy.com/ticket/2939763 and we will close others. Thank you for understanding. Best regards. William Hartanto Leave Review After ServiceClosed   Amelia   Updated December 17, 2021 at 2:33pm   2 Most recent comment from Marko Davidović:Hello William, Thank you for purchasing our product, and for reaching out to us.Currently, there is no such feature built-in.I'll kindly ask you to add it as a feature suggestion on this page. ... Celia Rousset SMS NotificationsClosed   Amelia   Updated December 17, 2021 at 2:32pm   2 Most recent comment from Uroš Jovanović:Hello Celia,Thank you for reaching out to us.Can you please provide us with the screenshot of the error message received upon signing up?Looking forward to your reply. Michael Grant Limit individual bookingsClosed   Amelia   Updated December 17, 2021 at 1:42pm   2 Most recent comment from [deleted]:Hello Michael Thank you for reaching out to us. I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.It probably can be done w ... Unger Brigitta data importClosed Pre-purchase questions for Amelia   Updated December 17, 2021 at 1:39pm   2 Most recent comment from [deleted]:Hello Unger Thank you for reaching out to us. There is a way to import Amelia data to a new website by moving database tables. There are around 47 tables with wp_amelia_ prefix that need to be moved. ... Oliver functionalityClosed   Amelia   Updated December 17, 2021 at 1:26pm   4 Most recent comment from [deleted]:Hi again OliverI can see the solution with Extras like not using Extra "Model", but using Extra "1 hour shooting with model N" and setting Maximum Quantity to 5 (for example). So, your customer books ... Felicia Westerlund Google Calendar Multiple EmployeesClosed   Amelia   Updated December 17, 2021 at 12:36pm   6 Most recent comment from Stanislav Snagovskiy:Dear Felicia,I hope you're doing well. No worries, everything will work as supposed to, just follow the instructions below, this should help solve your issue, if not, let us know, please.Thank y ... William Hartanto Employee InformationClosed   Amelia   Updated December 17, 2021 at 10:48am   2 Most recent comment from Marko Davidović:Hello William, Thank you for purchasing Amelia, and for reaching out to us.Currently, there is no such feature built-in in Amelia. You can only create separate pages on your site where the customers ... Lee Germeroth Percentage sorting not correctClosed   wpDataTables   Updated December 17, 2021 at 10:22am   2 Most recent comment from Aleksandar Vuković:Hello LeeThank you for your purchase.You are using a string-type column, so it can't be sorted as a number. You need to change the column type to be Integer, and then add the suffix (%) so it can ... Daniele Employees view appointment of otherClosed   Amelia   Updated December 17, 2021 at 9:52am   6 Most recent comment from Marko Davidović:Hello Daniele, Thank you for purchasing Amelia, and for reaching out to us.If you mean "is it possible to enable the deletion of an appointment from the frontend" for the employees so that they can d ... Jeremy Avenarius Creating a custom table to show bookings to customer instead of using customer panelClosed   Amelia   Updated December 17, 2021 at 9:33am   4 Most recent comment from Stanislav Snagovskiy:You are welcome, Jeremy, We do not provide custom work. I'm sorry to disappoint you, but unfortunately, there is no advice we could share about this, at the moment. Since what you're tryi ... nelson Amelia Customer panel not showingClosed   Amelia   Updated December 17, 2021 at 9:12am   2 Most recent comment from Stanislav Snagovskiy:Hello Nelson, Thank you for reaching out to us. I fixed it, please check http://aepa.asia/amelia-customer-panel/ You had a conflict with Vue JS: I disabled the "Use already loaded Vue" setting in Ame ... Cody Bradt Website PluginClosed Pre-purchase questions for Amelia   Updated December 17, 2021 at 8:38am   2 Most recent comment from Stanislav Snagovskiy:Hello Cody, Thank you for reaching out to us.Amelia is a true plugin, you can find instructions on how to Install Amelia WordPress Booking Plugin on your website here: https://wpamelia.com/installing ... Shana Service DurationClosed   Amelia   Updated December 17, 2021 at 8:23am   4 Most recent comment from Marko Davidović:Hello Shana, We are glad that we're able to help you. If you have any more questions please feel to open another ticket.