We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jenny Hipkiss Font Appearing Differently on Live PageClosed   Amelia   Updated December 15, 2021 at 12:35pm   8 Most recent comment from Uroš Jovanović:Hello Jenny, Glad we were able to assist you.Feel free to contact us if you have any other questions. Riccardo Lazzari Remove email placeholderClosed   Amelia   Updated December 15, 2021 at 11:53am   7 Most recent comment from Marko Davidović:Hello Riccardo, This is actually Unicode text for "[email protected]": It is being generated by the "Email Encoder - Protect Email Addresses" plugin: If this plugin is deactivated, the default placeho ... Richard Sibling DiscountsClosed Pre-purchase questions for Amelia   Updated December 15, 2021 at 11:21am   4 Most recent comment from [deleted]:You are welcome.  Glad that I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Martin Hordijk Update error PHPMailer.phpClosed   Amelia   Updated December 15, 2021 at 11:20am   2 Most recent comment from Marko Davidović:Hello Martin, Thank you for purchasing Amelia, and for reaching out to us.This is probably up to the permissions of the folder where your site is. Ask your hosting provider if you have read/write perm ... Titus URGENT,Closed   Amelia   Updated December 15, 2021 at 9:26am   2 Most recent comment from Uroš Jovanović:Hello Titus,Thank you for your patience.My colleague has already answered you in another ticket.Please check his response at #2938026.Feel free to contact us if you have any other issues. Carlos Eduardo Gonzalez Duran FeatureClosed Pre-purchase questions for Amelia   Updated December 15, 2021 at 9:16am   4 Most recent comment from Marko Davidović:Hello Carlos, Thank you for purchasing Amelia, and for reaching out to us.When you have questions or issues which are not related to the title of the active ticket, please open a new ticket, and we wi ... Ema Question about a function of AmeliaClosed Pre-purchase questions for Amelia   Updated December 15, 2021 at 9:00am   4 Most recent comment from Uroš Jovanović:Hello Ema,Unfortunately, that is not possible with the plugin's built-in configuration. You could create a couple of services in the same category and for example, name them Service 1 30 min, Se ... Adam discount codeClosed   Amelia   Updated December 15, 2021 at 8:06am   2 Most recent comment from Marko Davidović:Hello Adam, Thank you for purchasing Amelia, and for reaching out to us.We need a little more information. Please send us more detail and a couple of screenshots of what exactly you want to achieve an ... Shira Feen Googe LinksClosed   Amelia   Updated December 15, 2021 at 8:03am   5 Most recent comment from Marko Davidović:Hello Shira,I'm afraid Felipe is right Google meet appears in Calendar and they have Google meet link there, as for Zoom that a different platform than Google, and their link can be sent directly ... Elodie Missing notificationsClosed Pre-purchase questions for Amelia   Updated December 15, 2021 at 6:41am   2 Most recent comment from [deleted]:Hello Elodie Thank you for reaching out to us. Please try to use this version of Amelia (attached to the message) and tell if it helps.If you have any more issues or questions feel free to ask, we wil ... William Sauvé Custom ContentClosed   wpDataTables   Updated December 14, 2021 at 11:30pm   4 Most recent comment from Aleksandar Vuković:Ah, that's great news, William!Thanks for letting me know!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Federica Marrone Not possible to select number of participantsClosed   Amelia   Updated December 14, 2021 at 11:17pm   13 Most recent comment from Aleksandar Vuković:Hello FedericaWhat you see is [ameliacatalog] booking form. The string that you see (Book Appointment) is not available in the Step-by-Step Booking form, which you're currently using on your sit ... Sara Pre-sale question regarding a functionnalityClosed Pre-purchase questions for Amelia   Updated December 14, 2021 at 8:24pm   2 Most recent comment from [deleted]:Hi SaraThank you for reaching out to us.Unfortunately you cannot set such limitations using the plugin's builtin features. I'll kindly ask you to add it as a feature suggestion on this pa ... Kylie Confirming customer email addressClosed   Amelia   Updated December 14, 2021 at 8:24pm   2 Most recent comment from [deleted]:Hi KylieThank you for reaching out to us. There is no such builtin feature but you can add required custom fields that would ask your clients to re-enter their information. Please have a look at our d ... Leo Import data from Google SheetClosed   wpDataTables   Updated December 14, 2021 at 4:34pm   6 Most recent comment from [deleted]:Hi Kenner82Even if you purchased with Envato you actually still have a purchase code, it is an Envato purchase code but it works for submitting a ticket. You can even open a pre-purchase ticket when ...