We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Terry Chadban Error message in place of shortcodeClosed   Amelia   Updated December 20, 2021 at 12:00pm   9 Most recent comment from Uroš Jovanović:Hello Terry,This option is mostly used to allow booking to be made for services with a "Minimum capacity" of more than one without having to bring someone. This option had to be described in one sent ... Shin Min Edit FormClosed Pre-purchase questions for Amelia   Updated December 20, 2021 at 11:30am   5 Most recent comment from [deleted]:Hello ShinWe have an instruction about Amelia and Google Meet Integration.You can find it here: https://wpamelia.com/google-meet/If you have any more questions, feel free to contact us. web SMS In MoroccoClosed Pre-purchase questions for Amelia   Updated December 20, 2021 at 11:07am   2 Most recent comment from Stanislav Snagovskiy:Hello Web, Thank you for reaching out to us.Yes, it definitely works in Morocco, you can see the prices per message in the screenshot below.I hope it helps.Have a nice day! Emanuele gravela Date fields not being recognizedClosed   wpDataTables   Updated December 20, 2021 at 11:07am   19 Most recent comment from Aleksandar Vuković:Hi again EmanueleThank you for the access.All columns except for "id" and "postid" are saved as "longtext" type:So, the "data_emoglobina" column (for example) is saved as a string (longtext). It does ... lewis technical supportClosed   Amelia   Updated December 20, 2021 at 11:03am   2 Most recent comment from Stanislav Snagovskiy:Hello Lewis, Thank you for reaching out to us. Each customer is assigned with an individual id and a tag "customer" in the database table wp_amelia_users, you can see this in phpMyAdmin for example, b ... Steven Event Time just 2 Hour StepsClosed   Amelia   Updated December 20, 2021 at 10:15am   2 Most recent comment from [deleted]:Hi StevenThank you for reaching out to us.To fix it, you need to change the default time slot step. Here you can find an article about it:Default Time Slot Step (custom durations in Services, work hou ... Rene Stäblein SQL with UNIONClosed   wpDataTables   Updated December 20, 2021 at 10:14am   2 Most recent comment from Aleksandar Vuković:Hello ReneOur logic is based on a PHP SQL parser which has full support for the SQL dialect for the following statement types SELECT, INSERT, UPDATE, DELETE, REPLACE, RENAME, SHOW, SET, DROP, CREATE ... Lesa Clear filters hangs tableClosed   Powerful Filters for wpDataTables   Updated December 20, 2021 at 9:53am   4 Most recent comment from Aleksandar Vuković:Hello Lesa.Thank you for the page. There are a few "invalid JSON response" errors on the page:JSON errors usually occur if you have a security plugin installed, or there's a security measure bloc ... İbrahim Etem ŞANLIER MyListing thema problemClosed   Amelia   Updated December 20, 2021 at 9:47am   10 Most recent comment from Aleksandar Vuković:Hi again İbrahimThe CSS applies to our form, and it's not related to Elementor vs non-Elementor way of adding the shortcode.Can you please send me the page where this issue is still present? Jon Low Woocommerce Integration metadataClosed   Amelia   Updated December 20, 2021 at 9:45am   13 Most recent comment from Uroš Jovanović:Hello Jon,Glad to hear that it worked. We are here to help.Feel free to contact us if you have any other issues. Paul Spalvieri locationClosed   Amelia   Updated December 20, 2021 at 9:34am   2 Most recent comment from Stanislav Snagovskiy:Hello Paul, Thank you for reaching out to us.Amelia/Customize - you can make it mandatory through there:If you need some further assistance, please don't hesitate to contact us. Have a nice day! Promoestetica Colombia SAS my account is disabledClosed   Amelia   Updated December 20, 2021 at 9:27am   2 Most recent comment from Stanislav Snagovskiy:Hello Promoestetica,Thank you for reaching out to us.Nothing's disabled. The license is valid, and currently active on promoestetica.com. Although, you don't have a PRO plan, but a BASIC p ... Gabriel Locations are not working on the formClosed   Amelia   Updated December 20, 2021 at 9:10am   3 Most recent comment from Marko Davidović:Hello Gabriel, Thank you for purchasing our product, and for reaching out to us.We are glad that the location issue is sorted all out, and for the "time question" currently, there is no such feature  ... Dustin Refund or LawsuitClosed   wpDataTables   Updated December 20, 2021 at 9:04am   2 Most recent comment from Aleksandar Vuković:Hello again Dustin.Posting multiple tickets about the same issue will not speed anything up, as we are working from 09 - 17h, CET, business days (we're not covering weekends).The refund has been ... Dustin RefundClosed   wpDataTables   Updated December 20, 2021 at 9:02am   2 Most recent comment from Aleksandar Vuković:Hello again Dustin.As mentioned in the previous ticket, please note that our working hours are from 09 - 17h, business days (no weekends), CET.We have refunded all 4 purchases, and you'll receive ...