We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Michael Clarke Employee and "No. of persons"Closed   Amelia   Updated December 20, 2021 at 2:55pm   4 Most recent comment from Aleksandar Vuković:Hello NeilThank you for reaching out to us.In Amelia/Customize you can change almost all labels related to the booking form. What you're referring to as "Appointment" and number of persons is rel ... igoc missing informationClosed   Master-Detail Tables for wpDataTables   Updated December 20, 2021 at 2:42pm   3 Most recent comment from Aleksandar Vuković:Hey igocThank you for letting us know the issue has been resolved. No need to apologize, we apologize for the late response!If you have any further questions or issues, please feel free to open a new ... Shira Feen Customer DataClosed   Amelia   Updated December 20, 2021 at 2:41pm   2 Most recent comment from Uroš Jovanović:Hello Shira,Thank you for reaching out to us.Unfortunately, it is not possible to register with multiple names for one account, as only one name can be linked to an email. Another account would have t ... Daniel Lewis Update to ChartJS version 3 library?Closed   wpDataTables   Updated December 22, 2021 at 1:58pm   3 Most recent comment from Aleksandar Vuković:Hi again DanielOur developers confirmed that this is planned, and once all charts are tested we will release it in one of our future updates. Diego Sarmiento Tha chart don´t show all the series addedClosed   wpDataTables   Updated December 20, 2021 at 2:15pm   4 Most recent comment from Aleksandar Vuković:I'm glad to hear that, Diego, thank you for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Justin Buckley MySQL Query TableClosed   wpDataTables   Updated December 20, 2021 at 2:11pm   2 Most recent comment from Aleksandar Vuković:Hello JustinThank you for your purchase.Our logic is based on a PHP SQL parser which has full support for the SQL dialect for the following statement types SELECT, INSERT, UPDATE, DELETE, REPLACE, RE ... Edil detallesClosed   Amelia   Updated December 20, 2021 at 1:51pm   2 Most recent comment from Stanislav Snagovskiy:Hello Edil,Thank you for reaching out to us.Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. Since a lot can be ... Yamil Insaurralde Time slots are annoying for free time selectionClosed   Amelia   Updated December 20, 2021 at 1:20pm   24 Most recent comment from Marko Davidović:Hello Yamil,We are glad that we're able to help you. If you have any more questions please feel to open another ticket. JOHN BARDSGARD User inputClosed Pre-purchase questions for wpDataTables   Updated December 20, 2021 at 12:56pm   2 Most recent comment from Aleksandar Vuković:Hello John.Thank you for your interest in our plugin and sorry for the late response.The plugin doesn't have a conditional editing logic, so values of other columns can't be changed if you e ... lewis technicalClosed   Amelia   Updated December 20, 2021 at 12:51pm   2 Most recent comment from Uroš Jovanović:Hello Lewis,Thank you for reaching out to us.Unfortunately, this is not possible with Amelia's built-in features. You cannot add custom conditional logic to the booking fields. Please feel free ... Andrew Brode API CallClosed   wpDataTables   Updated December 20, 2021 at 12:45pm   4 Most recent comment from Aleksandar Vuković:You're welcome, AndrewIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Robert hiperlink in tableClosed   wpDataTables   Updated December 20, 2021 at 12:35pm   2 Most recent comment from Aleksandar Vuković:Hello RobertThank you for your purchase.To add hyperlinks to an existing manual table, you would need to manually modify each row, however, there's a faster solution.Please check out the attached ... Peggy Vancorenland ACF custom fieldsClosed   wpDataTables   Updated December 20, 2021 at 12:19pm   2 Most recent comment from Aleksandar Vuković:Hey PeggyThank you for your purchase and sorry for the late response.Pulling the data from the database is not something we can help you with, as writing custom queries is not included in the provided ... FREDRIK JONASSON Can i force a table to axis with fixed valuesClosed   wpDataTables   Updated December 20, 2021 at 12:17pm   2 Most recent comment from Aleksandar Vuković:Hey Fredrik.Sorry for the late response.This is not possible to set up from within the plugin, as we're using free libraries of charts. You may be able to accomplish this with wpDataCharts callb ... Stephen Clay Tables don't workClosed   wpDataTables   Updated December 20, 2021 at 12:10pm   11 Most recent comment from Aleksandar Vuković:Hi again StephenI don't know what you're using for the migration, but using the Duplicator plugin should bypass this issue. It will transfer all the files and also the tables to the datab ...