We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Tony Dupplicates in Table showingClosed   wpDataTables   Updated December 13, 2021 at 3:55pm   7 Most recent comment from [deleted]:Hi TonyThank you for the update, I'm glad to hear you were able to solve the issue If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderf ... John Event list show all items' detailsClosed   Amelia   Updated December 13, 2021 at 3:34pm   2 Most recent comment from Uroš Jovanović:Hello John,Thank you for reaching out to us.Unfortunately, you are unable to modify how event details are shown in the event calendar view. Please feel free to search through our feature suggestion ... Rufaidh To track Customer InfoClosed   Amelia   Updated December 13, 2021 at 3:28pm   4 Most recent comment from Stanislav Snagovskiy:You are welcome, Rufaidh,Here you will find the manual on how to integrate Google Analytics in Amelia and information that you are interested in: https://wpamelia.com/google-analytics/.I hope it help ... Marc Maessen Hide Number of persons from events list viewClosed   Amelia   Updated December 13, 2021 at 3:06pm   6 Most recent comment from Aleksandar Vuković:You're welcome, Marc, glad I could help!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Marc Hammoud Lame support by TMS MarkoClosed   Amelia   Updated December 13, 2021 at 3:05pm   4 Most recent comment from Aleksandar Vuković:Dully noted, Marc, thank you for the additional explanation.We'll make sure this doesn't happen in the future. Sorry for the inconvenience. Jordan Customer registrationClosed   Amelia   Updated December 13, 2021 at 2:18pm   2 Most recent comment from Uroš Jovanović:Hello Jordan, Thank you for reaching out to us. Unfortunately, without booking a service or event, customers cannot register. It is only possible for admin or manager user to create customers from the ... Shanice Baloe Admin booking at any time doesn’t workClosed   Amelia   Updated December 13, 2021 at 2:17pm   2 Most recent comment from Uroš Jovanović:Hello Shanice, Thank you for reaching out to us. By enabling the "Allow admin to book an appointment at any time ", WordPress users with the role "Admin" will be able to book an appointment at any t ... Tiana Booking featuresClosed   Amelia   Updated December 13, 2021 at 1:12pm   2 Most recent comment from Marko Davidović:Hello Tiana, Thank you for purchasing Amelia, and for reaching out to us. Currently, there is no such feature built-in in Amelia. I'll kindly ask you to add it as a feature suggestion on this  ... Phil Manually add Appointment of Package ServiceClosed   Amelia   Updated December 13, 2021 at 1:11pm   2 Most recent comment from Stanislav Snagovskiy:Hello Phil,Thank you for reaching out, we are glad you were able to resolve your issue, If you have any more issues or questions feel free to ask, we will gladly help.Have a nice day! nicole NotificationsClosed Pre-purchase questions for Amelia   Updated December 13, 2021 at 12:36pm   5 Most recent comment from Stanislav Snagovskiy:Hello Nicole, Thank you for reaching out to us. Please deactivate Amelia, clear cache, activate Amelia, clear cache again, and check the Notifications section. Clear your browser cache and cookies as ... Carlos Miquel Koivula notification changes cannot be savedClosed Pre-purchase questions for Amelia   Updated December 13, 2021 at 12:31pm   4 Most recent comment from Stanislav Snagovskiy:You are welcome, Carlos,If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.Have a nice day! Nicolas Rodriguez Perez paypalClosed   Amelia   Updated December 13, 2021 at 12:29pm   2 Most recent comment from Stanislav Snagovskiy:Hello Nicolas,Thank you for reaching out to us.Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. Since a lot can ... Georges Timezone detectorClosed Pre-purchase questions for Amelia   Updated December 13, 2021 at 11:55am   4 Most recent comment from Uroš Jovanović:Hello Georges, Glad we were able to assist you.Reach out to us if you have any more questions. Melvin Williams Seting up the Amelia Calandar plug inClosed Pre-purchase questions for Amelia   Updated December 13, 2021 at 11:10am   2 Most recent comment from Stanislav Snagovskiy:Hello Melvin, Thank you for reaching out to us.Categories are not seen in the Step-by-step booking form [ameliabooking], only in the Catalog form [ameliacatalog]. Times are displayed after they select ... Sheryl Hoo How is schedule constructed with varying services of differing times?Closed Pre-purchase questions for Amelia   Updated December 13, 2021 at 11:02am   4 Most recent comment from [deleted]:You are welcome.  Glad that we solved the issue. If you have any more issues or questions feel free to open a new ticket, we will gladly help.