We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Larry Kolinek results loading spinnerClosed   wpDataTables   Updated December 14, 2021 at 4:31pm   2 Most recent comment from [deleted]:Hi LarryThank you for reaching out to us.Unfortunately there is nothing we can do about the spinner thing with the plugin's builtin features but maybe you can do something to increase the loading ... Cliff Blade Service HoursClosed   Amelia   Updated December 14, 2021 at 3:20pm   10 Most recent comment from Stanislav Snagovskiy:You are welcome, Cliff,If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.Have a nice day! otshomampita pierre Problèmes de créneaux horairesClosed   Amelia   Updated December 14, 2021 at 3:00pm   10 Most recent comment from Uroš Jovanović:Hello,Glad we were able to assist you.Feel free to contact us if you have any other questions. Jan Google calendar links limitedClosed   Amelia   Updated December 14, 2021 at 2:42pm   2 Most recent comment from Stanislav Snagovskiy:Hello Jan, Thank you for reaching out to us. Please make sure that you enabled the "Remove Google Calendar Busy Slots" option in Amelia -> Settings -> Integrations -> Google Calendar and set the "Maxi ... Leo Table Tools looks different DocumentationClosed   wpDataTables   Updated December 14, 2021 at 1:51pm   2 Most recent comment from Aleksandar Vuković:Hello LeoYou only need to change the skin of your wpDataTables.This is coming from the Aqua skin:While this is the Light skin: Sander Murray PHP ErrorClosed   wpDataTables   Updated December 14, 2021 at 1:41pm   5 Most recent comment from Aleksandar Vuković:Thank you Sander.Strangely enough, I can use the file to generate the table without issues:So, this could be related to your system setup. Can you please go to wpDataTables/System Info, and see if th ... Al Iframe translation with WeglotClosed   Amelia   Updated December 14, 2021 at 12:40pm   11 Most recent comment from Aleksandar Vuković:Hello again AlLoco Translate is not a plugin that automatically translates everything on your site. It's a plugin that's used for manually translating plugins and themes.The log-in token you ... Claire Barnett Vouchers?Closed   Amelia   Updated December 14, 2021 at 12:07pm   2 Most recent comment from Stanislav Snagovskiy:Hello Claire, Thank you for reaching out to us. You can create a coupon with a 100% discount, in this case, the service will be free for the applicant, and to sell coupons on your site you need to u ... Michal Garbulinski 2way appointments syncClosed   Amelia   Updated December 14, 2021 at 11:26am   4 Most recent comment from [deleted]:Hi Michal Our dev team is upgrading the plugin in the order from the most asked/suggested features. If your suggestion has been requested many times it will be soon, but I will kindly ask you to add i ... Giovanna I would like to skip lines on the same cell so it does get very long on my tableClosed   wpDataTables   Updated December 14, 2021 at 11:23am   2 Most recent comment from Aleksandar Vuković:Hello GiovannaThank you for your purchase.1. Are you using the Google Spreadsheet as an external source? If you are, please note that wpDataTables can't pick up anything but the data, so any cust ... Travis R Hedrick Notifications not saving correctlyClosed   Amelia   Updated December 14, 2021 at 11:18am   14 Most recent comment from Aleksandar Vuković:Thanks for the credentials Travis!Altough, I am not able to replicate this issue. When I logged in, the notification in question had only "A" for its content, but still I was able to save it:I then t ... Nicholas McSwain AutomationClosed   Amelia   Updated December 14, 2021 at 11:09am   2 Most recent comment from Uroš Jovanović:Hello Nicholas, Thank you for reaching out to us. Unfortunately, without booking a service or event, customers cannot register. It is only possible for admin or manager user to create customers from t ... Michael Setzer Display QuestionClosed   wpDataTables   Updated December 14, 2021 at 11:06am   4 Most recent comment from Aleksandar Vuković:Hi again MichaelI am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.Tables linked to an existing data source are not database ... Tony Data being shown twiceClosed   wpDataTables   Updated December 14, 2021 at 10:53am   2 Most recent comment from Aleksandar Vuković:Hello TonyThank you for your purchase, and sorry for the late response.Can you please provide me with a link to that Google Spreadsheet, so I can check it out? Since this is a private ticket, if that ... Reinaldo e commerceClosed   Amelia   Updated December 14, 2021 at 10:52am   2 Most recent comment from Marko Davidović:Hello Reinaldo, Thank you for purchasing Amelia, and for reaching out to us.Currently, there is no such feature built-in in Amelia. You can not remove only those two things within Amelia/customize. ...