We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jay Ofori-Anum Batch Print with ImagesClosed   wpDataTables   Updated December 21, 2021 at 6:28pm   2 Most recent comment from Miloš Jovanović:Hi Jay Ofori-AnumThank you for reaching out to us.You can export the tables into Excel, PDF, and CSV using the table export tools. The “Include HTML” option will allow you to export columns that ... lewis technicalClosed   Amelia   Updated December 21, 2021 at 3:55pm   2 Most recent comment from Stanislav Snagovskiy:Hello Lewis, Thank you for reaching out to us.Go to Services - Edit Service - Settings - Period available for booking in advance. And set how many days in advance customers can book.I hope it helps.I ... Mohammad Alabdullah Rest ApiClosed   Amelia   Updated December 21, 2021 at 3:35pm   2 Most recent comment from Stanislav Snagovskiy:Hello Mohammad,Thank you for purchasing Amelia, and for reaching out to us. We have API Routes for Amelia, but most of them are protected and depend on the permissions that are set in WordPress Acco ... Mohammed Al Ragom ZoomClosed   Amelia   Updated December 21, 2021 at 3:13pm   8 Most recent comment from Miloš Jovanović:Hello again, Mohammed. Can you please try to add this to your Custom CSS, on Customize > from the Appearance Tab, from Main Dashboard on WP Admin ? #pane-details > form > div > div.el-col.el-col-15 > ... N'Teasha U Brownlee Divi Builder Integration for Amelia Booking PluginClosed   Amelia   Updated December 21, 2021 at 2:23pm   6 Most recent comment from Uroš Jovanović:Hello N'Teasha,Feel free to contact us if you have any other questions. Clara scheduleClosed   Amelia   Updated December 21, 2021 at 2:22pm   4 Most recent comment from Uroš Jovanović:Hello Clara,Glad to hear that.Feel free to contact us if you have any other questions. Asif Need to integrate Moneris Payment gateway in our Amelia PluginClosed   Amelia   Updated December 21, 2021 at 1:34pm   2 Most recent comment from Marko Davidović:Hello Wendy, Thank you for purchasing Amelia, and for reaching out to us.Amelia have integration only with payment systems such as: PayPal, Mollie, Stripe and WooCommerce. We do not have the int ... RJ Reference CodeClosed   Amelia   Updated December 21, 2021 at 12:33pm   2 Most recent comment from Stanislav Snagovskiy:Hello RJ,Thank you for reaching out to us.I'm sorry to disappoint you, but unfortunately, we don't have such functionality in the plugin's built-in features. It probably can be done w ... Cinthia Olberg Daniel Fogaça ReembolsoClosed   Amelia   Updated December 21, 2021 at 12:18pm   2 Most recent comment from Uroš Jovanović:Hello Cinthia,Really sorry to hear that. We considered your refund request and you will get a full refund.Wish you all the best. Denis Mailing list for specific Event and Customer NumberClosed   Amelia   Updated December 21, 2021 at 12:14pm   2 Most recent comment from Stanislav Snagovskiy:Hello Denis,Thank you for reaching out to us.You can export a list of your customers in a form of a CSV file and grab the email addresses from there. At the top right of the “Customers” page an ... world salmon council refundClosed   Amelia   Updated December 21, 2021 at 12:11pm   2 Most recent comment from Marko Davidović:Hello, Thank you for purchasing our product, and for reaching out to us.We have refunded you for your license, can you please check and let us know?Looking forward to your reply. Matthew Dalton Custom fieldsClosed   Amelia   Updated December 21, 2021 at 11:57am   4 Most recent comment from Marko Davidović:Hello Matthew, Currently, there is no such feature built-in.A selectbox is something you offer as a choice to your customers, so it's predefined by you, and it can't pull the value a custom ... Gegory Egedi "WpDataTables browse" not loadingClosed   wpDataTables   Updated December 21, 2021 at 11:34am   8 Most recent comment from Miloš Jovanović:Hi Gegory.We are very happy to see the issue is resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.Thank you web OTPClosed Pre-purchase questions for Amelia   Updated December 21, 2021 at 11:33am   2 Most recent comment from Stanislav Snagovskiy:Hello Web,Thank you for reaching out to us.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features. SMS notifications in Amelia ... Gil Payment bugClosed   Amelia   Updated December 21, 2021 at 11:10am   4 Most recent comment from Aleksandar Vuković:Hey GilThank you for the detailed response, much appreciated!The issue here is the logic where you removed decimal places, and since the customer paid 22,50€ Amelia can't store it like that (b ...