We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Alex Aldasoro adding phone number as a linkClosed   wpDataTables   Updated December 23, 2021 at 5:32pm   2 Most recent comment from Miloš Jovanović:Hi, Alex. Thank you for purchasing our plugin. HTML5 includes protocols such as tel: and mailto: that browsers can use. Browsers respond differently to these protocols. Some will launch the phone app ... Ruben Mandema InvoicesClosed   Amelia   Updated December 23, 2021 at 3:24pm   2 Most recent comment from Stanislav Snagovskiy:Hello Ruben,Thank you for reaching out to us. Amelia is not a payment engine, so it doesn't generate invoices. Invoices are generated by payment providers (Stripe, PayPal, etc), so you're l ... Janine Kelbach User login and ability to editClosed   wpDataTables   Updated December 23, 2021 at 12:55pm   14 Most recent comment from Aleksandar Vuković:Hi again JanineThat's good, but with this approach, if you're adding rows manually, you need to assign each row to a User ID. So if [email protected] has User ID: 4, you need to add "4" in ... Daniel Rubín Only logged user to wordpress can see free slots problemClosed   Amelia   Updated December 23, 2021 at 12:24pm   10 Most recent comment from Stanislav Snagovskiy:You are welcome, Daniel,No worries, I am glad that now everything is working fine.  If you have any more issues or questions feel free to open a new ticket, we will gladly help. Carmelo Caruso maually insert multiple values in DATA-Possible Values for ColumnClosed   wpDataTables   Updated December 23, 2021 at 11:59am   6 Most recent comment from Aleksandar Vuković:Hey AnaI am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.This is handled by a 3rd party library and we have no way of modif ... Robert Cissell Questions about the use of product before purchaseClosed Pre-purchase questions for wpDataTables   Updated December 23, 2021 at 11:02am   2 Most recent comment from Aleksandar Vuković:Hello RobertThank you for your interest in our plugin.The plugin doesn't have any functionalities that would allow you to show the tables only to some users. If the table is displayed on the fron ... Barry Horsley Print pageClosed   wpDataTables   Updated December 23, 2021 at 10:46am   2 Most recent comment from Aleksandar Vuković:Hello BarryYou probably enabled "Include HTML" in the "Table Tools" section above the table:If this is enabled, columns that contain HTML (such as link, image, email, attachment, or HTML) will be rend ... Lode Callens EventsClosed   Amelia   Updated December 23, 2021 at 10:36am   2 Most recent comment from Stanislav Snagovskiy:Hello Lode,Thank you for reaching out to us.Amelia triggers the appointment creation on statuses "Completed", "Processing" and "On Hold". So, when you change the payment status to one of these, an ap ... Barry Horsley Filter <= %TODAY%Closed   wpDataTables   Updated December 23, 2021 at 10:32am   3 Most recent comment from Aleksandar Vuković:Hello BarryI am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.The date filter can only be a date range, and unfortunately yo ... Sebastian Adrian-Kalchhauser Event Calendar view not rendering in modalClosed   Amelia   Updated December 23, 2021 at 10:25am   7 Most recent comment from Stanislav Snagovskiy:Hello Sebastian,I hope you are doing well.Sorry for the late response, our developers said it was some kind of conflict, so they need to take a look locally. Would you be able to provide us with a st ... Rachel Duplicate Appointment Not WorkingClosed   Amelia   Updated December 23, 2021 at 9:43am   4 Most recent comment from [deleted]:Hi Rachel Duplicating an appointment might be helpful when you are in a meeting with a customer, and he/she wants a follow-up appointment for the same service and employee. You can duplicate the appo ... Tim Schoenmakers No available datesClosed   Amelia   Updated December 23, 2021 at 8:10am   8 Most recent comment from Marko Davidović:Hello Tim,We are not sure what exactly do you mean? You can edit each service in Amelia/service/edit serviceOr if you are referring to our booking forms you can edit those in Amelia/customizeThere you ... Ali Raza Amelia is loading Slow!Closed   Amelia   Updated December 23, 2021 at 7:53am   19 Most recent comment from Aleksandar Vuković:Hey AliWith the next update, we are going to release some optimization, but I can't say for sure if that's going to resolve your issue.Amelia currently does exactly what you said - it loads ... Lovis Kauf General Settings are not workingClosed   Amelia   Updated December 23, 2021 at 7:31am   8 Most recent comment from Marko Davidović:Hello Lovis,In Amelia/customize your email field isn't mandatoryJust turn it on there and everything will be fine.If you have any further questions please don't hesitate to ask. Gegory Egedi different row width in one tableClosed   wpDataTables   Updated December 22, 2021 at 9:12pm   2 Most recent comment from Miloš Jovanović:Hi, Gregory.Sorry for responding late. Thank you for your patience.- There are a couple of ways this can be achieved.The easiest one is to use wpDataTable's built-in settings. For example, you wo ...