We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Daniel Diosi Compatibility with Google BigQueryClosed Pre-purchase questions for wpDataTables   Updated December 22, 2021 at 6:03pm   2 Most recent comment from Miloš Jovanović:Hi Daniel, Thank you for reaching out to us. We can only connect MySQL, MSSQL and PostgreSQL separate databases; we don't yet have integration with Google BigQuery. We plan to work on that in the ... Karl Blaza Powerful FiltersClosed   wpDataTables   Updated December 22, 2021 at 5:39pm   2 Most recent comment from Miloš Jovanović:Hi, Karl.Thanks for reaching out to us.1. The powerful filters are used to add more flexibility and "on the fly" filtering when you combine them with existing "advanced filters" from wpDataTabes.For e ... Rachel Phone Number isnt a Required FieldClosed   Amelia   Updated December 22, 2021 at 5:32pm   4 Most recent comment from Stanislav Snagovskiy:Dear Rachel, Thank you for your suggestion. We carefully follow customers requirements and try to implement most of them if they appear in requests, I forwarded this to our developers.This is impl ... Ron Poppen Wrong timeslotsClosed   Amelia   Updated December 22, 2021 at 5:27pm   12 Most recent comment from Stanislav Snagovskiy:You are welcome, Ron,If you have any more issues or questions feel free to open a new ticket, we will gladly help.Thank you and stay safe. claudia I clienti non riescono a prenotareClosed   Amelia   Updated December 22, 2021 at 5:08pm   6 Most recent comment from Stanislav Snagovskiy:Hello Claudia,I hope you are doing well.At the moment everything works fine from my side, please check it out. There was a problem with WooCommerce plugin, which was integrated with Amelia. I update ... Jan Joost Verbij activating Amelia on websiteClosed   Amelia   Updated December 22, 2021 at 4:16pm   2 Most recent comment from Stanislav Snagovskiy:Hello Jan, Thank you for reaching out to us.Actually, the answer to your question is written on the screenshot you provided.Unfortunately, you cannot just enter the purchase code and update Lite to t ... Arthur Doyen-Rodriguez Payment methods label translatedClosed   Amelia   Updated December 22, 2021 at 2:51pm   2 Most recent comment from [deleted]:Hi ArthurFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respo ... Gianluca Lorenzi cancel appointmenClosed   Amelia   Updated December 22, 2021 at 2:42pm   10 Most recent comment from Uroš Jovanović:Hello Gianluca, Glad we were able to assist you.Feel free to contact us if you have any other questions. Bunica Teodor Appointment hoursClosed   Amelia   Updated December 22, 2021 at 1:48pm   6 Most recent comment from Uroš Jovanović:Hello Bunica,Thank you for providing screenshots along with the explanation of the problem.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log ... David Brugmans json file importClosed Pre-purchase questions for wpDataTables   Updated December 22, 2021 at 1:40pm   2 Most recent comment from Aleksandar Vuković:Hello DavidThank you for your interest in our plugin.The JSON format needs to be a one-level array of same-structured objects where each object will be parsed as a row, and each field inside of the o ... Andrew Wain Showing events in calendarClosed   Amelia   Updated December 22, 2021 at 11:59am   2 Most recent comment from Stanislav Snagovskiy:Hello Andrew, Thank you for reaching out to us.Do you mean Events Calendar Booking View in the frontend or somewhere else?Сould you provide me with screenshots, regarding this issue? So I will be abl ... Frédéric Prud\'homme Add an appointment without blocking the employee's availabilityClosed   Amelia   Updated December 22, 2021 at 11:07am   2 Most recent comment from Marko Davidović:Hello Frédéric, Thank you for purchasing our product, and for reaching out to us.Unfortunately currently, there is no such feature built-in. In Amelia you can only get reminders for booked appointm ... Lissa features confirmationClosed Pre-purchase questions for Amelia   Updated December 22, 2021 at 10:43am   2 Most recent comment from Marko Davidović:Hello Lissa, Thank you for purchasing our product, and for reaching out to us.We will try to answer to all of your questions as best as possible: 1. We have group appointments there you can set the m ... Alessandro Sepe Field StringClosed   wpDataTables   Updated December 22, 2021 at 10:22am   4 Most recent comment from Miloš Jovanović:Hello again, Alessandro.I am glad to see you have found a solution.if there is anything else we could help you with, that is not related to this, please make a new ticket, and we will be happy to assi ... Caleb Critz eSignaturesClosed Pre-purchase questions for Amelia   Updated December 21, 2021 at 11:13pm   4 Most recent comment from Aleksandar Vuković:Hey BrianThis was discussed on the last planning session for Amelia, and it's been recognized as something that would need to be developed in the next two quarters, so I hope it will be included ...