We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Lavinia Cometti bookingClosed   Amelia   Updated February 14, 2022 at 10:21am   2 Most recent comment from Marko Davidović:Hello , Thank you for purchasing our product, and for reaching out to us. At the moment, Events cannot be used with Packages, only Appointments (Services). You can set the duration of packages for app ... Jeff Archambault Booking Multiple Time Slots at OnceClosed   Amelia   Updated February 14, 2022 at 10:19am   2 Most recent comment from Marko Davidović:Hello Jeff, Thank you for purchasing our product, and for reaching out to us. You have our Pro license and with our Pro license you can offer packages of service this is the only way in Amelia that al ... Manuela Problems with EMailClosed   Amelia   Updated February 14, 2022 at 10:13am   4 Most recent comment from Marko Davidović:Hello Manuela, Sorry for the late response. We are not working during the weekends and our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for y ... Fred Working on the shortcodeClosed   Amelia   Updated February 14, 2022 at 10:13am   11 Most recent comment from Marko Davidović:Hello Fred, Sorry for the late response. We are not working during the weekends and our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your ... Shandra General QuestionClosed   Amelia   Updated February 14, 2022 at 9:47am   2 Most recent comment from [deleted]:Hello ShandraUnfortunately, something like this is not possible with the plugin's built-in features.Please feel free to search through our feature suggestion page, and see if someone may be alre ... Alain About payment optionsClosed Pre-purchase questions for Amelia   Updated February 14, 2022 at 9:03am   2 Most recent comment from [deleted]:Hi AlainThank you for reaching out to us.Unfortunately, at the moment there's no option to set recurring payments aka subscriptions in Amelia itself. One of the reasons is that Amelia doesn' ... hmt featuresClosed Pre-purchase questions for Amelia   Updated February 14, 2022 at 8:26am   5 Most recent comment from Uroš Jovanović:Hello,Thank you for clearing that up.In order for one service to be able to have multiple appointments at the same time, there need to be as many employees created and assigned to the same service. If ... KANA KIMURA Add new domainClosed   Amelia   Updated February 14, 2022 at 8:04am   2 Most recent comment from Uroš Jovanović:Hello Kana,Thank you for choosing the Amelia plugin.If you have bought your license directly from our website enter the purchase code in the “Purchase Code” option and click “Activate”.Hope ... Lavinia Cometti import customoreClosed   Amelia   Updated February 14, 2022 at 7:45am   2 Most recent comment from Uroš Jovanović:Hello Lavinia,Thank you for reaching out to us.Unfortunately, that feature is currently in development and it should be added in one of the future updates but I cannot provide you with ETA on when it ... brad new version took my site downClosed   wpDataTables   Updated February 12, 2022 at 12:49pm   2 Most recent comment from Isidora Markovic:Hi brad,Sorry for the inconvenience,There was an issue on version 4.0, and yesterday we release patch version 4.0.1 that solve that issue. We are not sure how you revert wpdatatables version, but fro ... Lucas Hilty Notifications when tables are editedClosed   wpDataTables   Updated February 11, 2022 at 5:26pm   4 Most recent comment from Miloš Jovanović:Hi, LucasApologies for the inconvenience.Just wanted to point out that you can suggest this as a built-in feature on this link https://wpdatatables.com/documentation/feature-suggestion/ and our develo ... Maria Möller No possibility to book two appointments at the same day, at the same location, at the same timeClosed   Amelia   Updated February 11, 2022 at 4:47pm   8 Most recent comment from Uroš Jovanović:Hello Maria,I have performed checks from the back-end and I can see that both "Nicole Ankerliebe" and "Jeannette Ankerliebe" are connected to the same Outlook calendar and that is the reason why the t ... Giam Design CustomizationClosed   Amelia   Updated February 11, 2022 at 4:32pm   2 Most recent comment from Stanislav Snagovskiy:Hello Giam,Thank you for reaching out to us.You can change the words "service" and "services" in Amelia > Settings > Labels:As for the word "package", you can change it through the .po files in amel ... Brad Hide Event Capacity For Events CalendarClosed   Amelia   Updated February 11, 2022 at 3:26pm   4 Most recent comment from Stanislav Snagovskiy:Dear Brad,You are welcome. I am glad that now everything is working fine.  If you have any more issues or questions feel free to open a new ticket, we will gladly help. Parag Dighe Email NotificationClosed Pre-purchase questions for Amelia   Updated February 11, 2022 at 2:59pm   6 Most recent comment from Marko Davidović:Hello Parag,This kind of issue can occur when Amelia is not updated to the latest version. You said that you want to test Amelia only and when we went to your site we saw that you have 4.4 version wh ...