We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Vincent displaying Booking IDClosed   Amelia   Updated February 17, 2022 at 4:03pm   2 Most recent comment from Uroš Jovanović:Hello Vincent,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/2980433/ For future reference, please don't ope ... Chris Questions about ameiliaClosed Pre-purchase questions for Amelia   Updated February 17, 2022 at 3:44pm   2 Most recent comment from Uroš Jovanović:Hello Chris,Thank you for expressing interest in purchasing the Amelia plugin.1. Customers will be able to book dates according to the working hours that are set up for employees that are assigned to ... Jeffrey Carroll PackagesClosed   Amelia   Updated February 17, 2022 at 2:56pm   4 Most recent comment from Uroš Jovanović:Hello Jeffrey,Thank you for your suggestion.Feel free to contact us if you have any other questions. Sapthora Amelia plugin issuesClosed   Amelia   Updated February 17, 2022 at 2:43pm   2 Most recent comment from Stanislav Snagovskiy:Hello Sapthora,Thank you for reaching out to us.1) Could you record a video of your screen regarding this problem? 2) I am sorry to disappoint you, but unfortunately, something like this is not po ... Cassandra hover of numbers behind decimal not showingClosed   wpDataTables   Updated February 17, 2022 at 2:41pm   4 Most recent comment from Aleksandar Vuković:Hello CassandraUnfortunately, we do not provide live support.Chart engines do not follow wpDataTables formatting, so you will need to include some wpDataCharts callbacks in order to display the desi ... Gordon JavaScript HookClosed   Amelia   Updated February 17, 2022 at 2:36pm   4 Most recent comment from [deleted]:Hi AlexanderYes, this actions will be executed before our WebHook (Amelia Settings -> Integrations -> WebHook) is executed.First parameter is appointment, second is booking.Please feel free to open a ... Neil Carroll Placing bookings based on room sizeClosed Pre-purchase questions for Amelia   Updated February 17, 2022 at 2:33pm   4 Most recent comment from Stanislav Snagovskiy:Dear Neil,You're welcome,If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Robin Tindall Connecting OutlookClosed   Amelia   Updated February 17, 2022 at 1:51pm   2 Most recent comment from Marko Davidović:Hello Robin, Thank you for purchasing our product, and for reaching out to us.Unfortunately currently, there is no other way to connect the Outlook calendar. That's why we didn't mention oth ... Thuy Bulk edit all couponsClosed   Amelia   Updated February 17, 2022 at 1:45pm   2 Most recent comment from Marko Davidović:Hello Thuy, Thank you for purchasing our product, and for reaching out to us.I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy. ... Emma Bond Connecting Zoom Joining URL to Calendar InviteClosed Pre-purchase questions for Amelia   Updated February 17, 2022 at 2:55pm   3 Most recent comment from Marko Davidović:Hello Emma,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/2981112/ For future reference, please don't open ... Travis R Hedrick Can someone be an employee and a customer, or if it is better for us to delete the Employee accounts for everyone so as not to generate issues with their classes and memberships?Closed   Amelia   Updated February 17, 2022 at 1:05pm   2 Most recent comment from [deleted]:Hello TravisIt is not recommended to mix users and roles and we do not recommend adding multiple user roles of Amelia to a single user (Amelia Manager and Amelia Employee, for example). Roles have th ... Damilola Fahlén Cannot edit, delete, or assign service to employeeClosed   Amelia   Updated February 17, 2022 at 12:50pm   2 Most recent comment from [deleted]:Hi DamilolaPlease provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to ... Adam Frazier Control OutputClosed   wpDataTables   Updated February 17, 2022 at 12:37pm   4 Most recent comment from Miloš Jovanović:Hi, Tim- Thank you very much for your workaround solution, awesome!We truly appreciate it, and hopefully, users that come across this ticket might use this if it suits the needs of their project. Dan BuddyBoss - Create Customers and Employers for new usersClosed   Amelia   Updated February 17, 2022 at 12:31pm   4 Most recent comment from [deleted]:Hi DanPlease feel free to search through our feature suggestion page, and see if someone may be already suggested this. If you can't see it, feel free to add your suggestion there, and it will b ... Thuy Custom fields for all eventsClosed   Amelia   Updated February 17, 2022 at 11:50am   2 Most recent comment from Marko Davidović:Hello Thuy, Thank you for purchasing our product, and for reaching out to us.For specific information related to events, custom fields will be shown in the same place on the front-end booking form l ...