We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Howard Weng Add extra information in catalog pageClosed   Amelia   Updated February 10, 2022 at 9:55am   2 Most recent comment from [deleted]:Hi HowardThank you for reaching out to us.Please feel free to search through our feature suggestion page, and see if someone may be already suggested this feature. If you can't see it, feel free ... Muzhil InquiryClosed Pre-purchase questions for Amelia   Updated February 10, 2022 at 9:52am   2 Most recent comment from [deleted]:Hello MuzhilThank you for reaching out to us.Yes, we have Custom Fields option to add more fields to your booking form so as to customize it to best match your business needs.The plugin can be transl ... Ryan Faucher Group Appointments For Separate TransactionsClosed   Amelia   Updated February 10, 2022 at 9:38am   4 Most recent comment from [deleted]:Hi RyanCreating 5 "phantom" employees could be a solution here. If you have an appointment booked at the same time slot, with the same employee and location, it's considered as a group appointmen ... Jarno Kylander Statistics about bookingsClosed   Amelia   Updated February 10, 2022 at 9:09am   4 Most recent comment from [deleted]:Hi JarnoI am sorry to disappoint you, but unfortunately, something like this is currently not possible with the plugin's built-in features.Please feel free to search through our feature suggest ... Jay Also show past eventsClosed   Amelia   Updated February 10, 2022 at 9:07am   8 Most recent comment from Uroš Jovanović:Hello Jay,At the moment there are no plans to add this in the future.Please feel free to search through our feature suggestion page, and see if someone may be already suggested this feature. If you c ... Gerald How to create recurring events with attendees added automatically?Closed Pre-purchase questions for Amelia   Updated February 10, 2022 at 8:52am   11 Most recent comment from [deleted]:Hello GeraldThank you for your suggestion! It may take some time before it is brought up for voting since we receive quite a lot of suggestions on daily basis.I hope you'll find Amelia more suita ... Rohan Yoon min price to provide a serviceClosed Pre-purchase questions for Amelia   Updated February 10, 2022 at 8:41am   4 Most recent comment from [deleted]:Thank you, Rohan.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. arifah Capacity UndefinedClosed   Amelia   Updated February 10, 2022 at 8:31am   7 Most recent comment from Uroš Jovanović:Hello Arifah,I have been performing checks and I logged onto the website and I've seen that it is resolved.How was this actually resolved?Looking forward to your reply. Jsabelle Bookings can be made even after the subscription endsClosed   Amelia   Updated February 10, 2022 at 7:02am   2 Most recent comment from [deleted]:Hi JsabelleYou're right, the package duration limits the validity of the package.So, if you set the package duration to be 2 months, your customers will have 2 months to book appointments. Those ... Daniel Rubín Custom fieldsClosed   Amelia   Updated February 9, 2022 at 11:05pm   10 Most recent comment from Uroš Jovanović:Hello Daniel,You can find all the available placeholders that can be used on the notification page.Feel free to contact us if you have any other questions. Jerome Lacroix refresh table after click on a linkClosed   wpDataTables   Updated February 9, 2022 at 9:24pm   2 Most recent comment from Aleksandar Vuković:Hello Jerome.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.However, please take a look at this ticket: https://tmsplug ... Adam Can it do..Closed Pre-purchase questions for Amelia   Updated February 9, 2022 at 4:54pm   2 Most recent comment from Uroš Jovanović:Hello Adam,Thank you for providing us with suggestions and feedback. These implementations are not planned for Amelia yet but I will pass this to our developer team and hopefully, this will be worked ... CHAD RIDER help with displaying busy time to publicClosed   Amelia   Updated February 9, 2022 at 4:29pm   4 Most recent comment from Stanislav Snagovskiy:Dear Chad,I hope you're doing well.I'm sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.For appointments, we have a St ... Stacey Xenidis Notification when text $$ runs out?Closed   Amelia   Updated February 9, 2022 at 4:22pm   2 Most recent comment from Uroš Jovanović:Hello Stacey,Thank you for reaching out to us.Unfortunately, there is currently no notification when the money runs out. I have added this as a feature suggestion and it should be added in one of the ... Matthew Cheung Upload and install driverClosed   wpDataTables   Updated February 9, 2022 at 3:42pm   2 Most recent comment from Miloš Jovanović:Hi, MatthewThanks for reaching out to us.Can you please check if you have the following drivers installed, and activated? These drivers need to be installed and activated on the server where your Wor ...