We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Lavinia Cometti bookingClosed   Amelia   Updated February 14, 2022 at 3:52pm   4 Most recent comment from [deleted]:Hi LaviniaPlease check whether the Google Calendar zone is set to the same zone.Let us know if it helps. Lavinia Cometti serviceClosed   Amelia   Updated February 14, 2022 at 3:47pm   4 Most recent comment from [deleted]:Hi LaviniaI'm afraid there's no possibility to add the package to the customer from the backend. I'll kindly ask you to add it as a feature suggestion on this page. Features are pushe ... Michael Powers Shortcode IssueClosed   Amelia   Updated February 14, 2022 at 3:41pm   2 Most recent comment from [deleted]:Hello MichaelThank you for reaching out to us.Please check out our documentation to make sure you configured everything properly.If you need some further assistance, please don't hesitate to cont ... Lindsey Hopkins Booking Weekly serviceClosed Pre-purchase questions for Amelia   Updated February 14, 2022 at 3:24pm   2 Most recent comment from [deleted]:Hello LindseyThank you for reaching out to us.You can use the Recurring Appointments feature for it. It gives your customers the ability to book an appointment that repeats by choosing the date and t ... Lavinia Cometti bookingClosed   Amelia   Updated February 14, 2022 at 3:16pm   3 Most recent comment from [deleted]:Hi LaviniaThank you for reaching out to us.Please check out the documentation here.If you need some further assistance, please provide us with more information and screenshots regarding this problem, ... Luis custom fieldsClosed   Amelia   Updated February 14, 2022 at 2:10pm   5 Most recent comment from Marko Davidović:Hello Kylie, Thank you for purchasing our product, and for reaching out to us.We are sorry for the inconvenience we have launched a new update of the Amelia 4.4.1 version that has built-in fixes that ... andrea marucci Cosmetic changesClosed   Amelia   Updated February 14, 2022 at 2:03pm   2 Most recent comment from Marko Davidović:Hello Andrea, Thank you for purchasing our product, and for reaching out to us. Unfortunately, some things can't be changed with CSS. The circle can be bright white when you hover over him you j ... Miriam Michalak HTML being stripped from notificationsClosed   Amelia   Updated February 14, 2022 at 4:50pm   5 Most recent comment from Stanislav Snagovskiy:Dear Miriam,Our developers reported: unfortunately, the table tag can't be added to the notification HTML editor, at the moment.Thank you for your suggestion. We carefully follow customers' ... Dylan Cromhout Amelia for multi-service websiteClosed Pre-purchase questions for Amelia   Updated February 14, 2022 at 1:54pm   2 Most recent comment from Marko Davidović:Hello Dylan,Thank you for your interest in our product.Currently, Amelia doesn't have the multi-vendor option. There is a possibility that it will be available in the future with the developer li ... Hans Swolfs Limiting amount of seatsClosed   Amelia   Updated February 14, 2022 at 1:45pm   2 Most recent comment from Marko Davidović:Hello Hans, Thank you for purchasing our product, and for reaching out to us.Unfortunately currently, there is no such feature built-in. There is no option for now that can limit the number of people ... Andrew Kennedy Freeze Header RowClosed   wpDataTables   Updated February 14, 2022 at 12:56pm   3 Most recent comment from Miloš Jovanović:Hi, AndrewThanks for reaching out to us.- Sorry to disappoint you but unfortunately something like this is not possible to achieve with the plugin built-in features at the moment or some simple CSS. ... Daniel Rubín List of dates with booked servicesClosed   Amelia   Updated February 14, 2022 at 12:24pm   2 Most recent comment from Uroš Jovanović:Hello Daniel,Thank you for reaching out to us.Unfortunately, there is currently no option to highlight the time slots that already have a customer booked and have spots left.Please feel free to search ... István Search for multiple termsClosed   wpDataTables   Updated February 14, 2022 at 12:23pm   8 Most recent comment from Miloš Jovanović:Hello, IstvánFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... Angeline Custom time durationClosed   Amelia   Updated February 14, 2022 at 11:22am   2 Most recent comment from Uroš Jovanović:Hello Angeline,Thank you for reaching out to us.In order to set that duration for the service, you first need to set the default time slot to step to 1 minute, and then you will be able to change the ... Bhushan Hadkar Google Meet or Zoom Meeting OptionClosed   Amelia   Updated February 14, 2022 at 11:10am   2 Most recent comment from Marko Davidović:Hello Bhushan, Thank you for purchasing our product, and for reaching out to us. Currently, there is no such feature built-in. You will need to create a separate service and create custom notificatio ...