As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Ruben Error message during payment using Mollie sandboxClosed   Amelia   Updated February 25, 2022 at 12:26pm   7 Most recent comment from Uroš Jovanović:Hello Ruben,Glad to hear that this helps you.Feel free to contact us if you have any other questions. Yuri Rojas HEEEEELLLLLPPPPPPClosed   Amelia   Updated February 25, 2022 at 11:59am   2 Most recent comment from Marko Davidović:Hello Yuri,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/2988491/For future reference, please don't open mu ... Evan FunctionalityClosed   Amelia   Updated February 25, 2022 at 11:31am   2 Most recent comment from Marko Davidović:Hello Evan, Thank you for purchasing our product, and for reaching out to us.Amelia isn't suitable for booking a hotel. The plugin cannot be used for multi-day bookings. It's currently limit ... JDuttlinger Event Booking AutomationClosed   Amelia   Updated February 25, 2022 at 10:47am   2 Most recent comment from Uroš Jovanović:Hello Juergen,Thank you for reaching out to us.You can add the attendees from the back-end from the event page.Hope this works for you.Feel free to contact us if you have any other questions. Dylan Keys Limit User to view only their rows on google sheetsClosed   wpDataTables   Updated February 25, 2022 at 10:46am   2 Most recent comment from Aleksandar Vuković:Hello DylanThe only way you can do this with a table linked to Google Sheets is to add the %CURRENT_USER_ID% placeholder as a predefined filtering value to the User ID column:This needs to be a text ... CB Calendar issuesClosed   Amelia   Updated February 25, 2022 at 10:36am   2 Most recent comment from Uroš Jovanović:Hello CB,Thank you for reaching out to us.You could enable the "Use service duration for booking a time slot" option in the Amelia/Settings/General settings page and the time slots will be displayed a ... Gareth John Hailey Logged in User booking under different nameClosed   Amelia   Updated February 25, 2022 at 10:12am   2 Most recent comment from Marko Davidović:Hello Gareth, Thank you for purchasing our product, and for reaching out to us.We understand you but this is designed like this because the vast majority of clients reserve only for themselves with th ... William Derichsweiler Lifetime licenseClosed Pre-purchase questions for wpDataTables   Updated February 25, 2022 at 10:05am   2 Most recent comment from Aleksandar Vuković:Hello WilliamThere are no benefits in using a subscription over a lifetime license. The benefit of a lifetime license is that you would eventually pay less if you plan to use the plug-in for a few yea ... Stefano Petruzzellis Package servicesClosed Pre-purchase questions for Amelia   Updated February 25, 2022 at 9:53am   4 Most recent comment from Uroš Jovanović:Hello Stefano,If the default appointment status is set to "Pending", you will be able to manually change the appointment status from the back-end or employees from the employee panel.Hope this helps y ... Benjam Fatal errorClosed   Amelia   Updated February 25, 2022 at 9:38am   4 Most recent comment from [deleted]:Hi BenjamUnfortunately, we were not able to log in. Could you check your credentials please? Matthew close event signup 1 hour before start?Closed Pre-purchase questions for Amelia   Updated February 24, 2022 at 3:21pm   2 Most recent comment from [deleted]:Hello MatthewThank you for reaching out to us.Yes, there's an option for that in Amelia.When creating an Event, you can either enable Booking closes when event starts option, or disable it and in ... Rina EventsClosed   Amelia   Updated February 24, 2022 at 2:57pm   4 Most recent comment from Uroš Jovanović:Hello Rina,Thank you for providing us with the admin credentials.Unfortunately, there is currently no option to apply the working hours to the creation of the events as the events bypass the working h ... Steven error cronjobClosed   Amelia   Updated February 24, 2022 at 2:47pm   2 Most recent comment from Marko Davidović:Hello Steven, Thank you for purchasing our product, and for reaching out to us.The link that you have sent us it open up a page where nothing can be found like it doesn't exist.You set up cron pr ... Angela Batterson Plugin Causing Critical Error on WebsiteClosed   wpDataTables   Updated February 24, 2022 at 2:26pm   2 Most recent comment from Aleksandar Vuković:Hello Angela.I already responded to this inquiry in another ticket you have open: https://tmsplugins.ticksy.com/ticket/2988038/Please check out my response, and let me know if that helps or not. This ... Vaughan Walton Reconfiguring for room bookingsClosed Pre-purchase questions for Amelia   Updated February 24, 2022 at 2:15pm   2 Most recent comment from Uroš Jovanović:Hello Vaughan,Thank you for expressing interest in purchasing the Amelia plugin.You could create a service for each room you offer for rental and assign one employee for each of the services created. ...