We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Marc Rossen How to work with logged in Users?Closed   Amelia   Updated February 11, 2022 at 2:49pm   2 Most recent comment from [deleted]:Hello MarcThank you for reaching out to us.Please check out our documentation about Customer Panel here.When your customer (WP user with Amelia Customer user role) go to the front-end customer panel, ... javier Una pregunta rapidaClosed Pre-purchase questions for Amelia   Updated February 11, 2022 at 2:36pm   2 Most recent comment from [deleted]:Hello JavierThank you for reaching out to us.Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. Since a lot can be ... Giam Group BookingClosed   Amelia   Updated February 11, 2022 at 2:32pm   2 Most recent comment from [deleted]:Hi GiamThank you for reaching out to us.You need to enable "Allow booking below minimum capacity" in Amelia / Settings / Appointments.If it is disabled, your front-end customers won't be able to ... Peter Walker Package purchasesClosed Pre-purchase questions for Amelia   Updated February 11, 2022 at 1:12pm   6 Most recent comment from Stanislav Snagovskiy:Dear Peter,You're welcome.There isn't a built-in integration for Activecampaign in Amelia, unfortunately, but you can probably use the Webhooks feature in Amelia to achieve what you need, ... Patrick create login by customerClosed   Amelia   Updated February 11, 2022 at 1:04pm   5 Most recent comment from Marko Davidović:Hello Patrick,There is no option with Amelia to make customers register this is not that kind of plugin that can lock down your site for customer without registrations.Our front-end Customer Panel all ... Baptiste timing feature of servicesClosed   Amelia   Updated February 11, 2022 at 11:59am   2 Most recent comment from Uroš Jovanović:Hello Baptiste,Thank you for reaching out to us.Your query is pretty clear. Unfortunately, it is not possible to have different durations for a single service. We have a plan to add a feature of the ... capkeltiek Event bookingClosed   Amelia   Updated February 11, 2022 at 11:41am   2 Most recent comment from [deleted]:Hi capkeltiekThank you for reaching out to us. At the moment, only one appointment or event can be added to the cart. This should be added in one of the future updates but unfortunately, I cannot prov ... Jerome Lacroix Button appears in red on WP page onlyClosed   wpDataTables   Updated February 11, 2022 at 10:28am   4 Most recent comment from Miloš Jovanović:Hi, Jerome If i understand correctly, on the back-end of the plugin, the button has different color than the front end page? Our plugin is based on a "what you see is what you get" concept, and the fr ... Yamato Date that a customer added an appointmentClosed   Amelia   Updated February 11, 2022 at 9:42am   4 Most recent comment from Uroš Jovanović:Hello Yamato,Glad to be able to assist you.Feel free to contact us if you have any other questions. Chip Burris Tables from PostsClosed Pre-purchase questions for wpDataTables   Updated February 11, 2022 at 7:58am   2 Most recent comment from Aleksandar Vuković:Hello Chip.Thank you for your interest in wpDataTables.You can create tables from posts, post types, taxonomies, etc. with MySQL query-based tables. If you're not that familiar with MySQL, you c ... Ryan Brinkhurst Margin of errorClosed Pre-purchase questions for wpDataTables   Updated February 11, 2022 at 5:07am   4 Most recent comment from Aleksandar Vuković:Hello Ryan.I expressed myself badly, sorry. The margin of error isn't included as the default behavior of the plugin.Maybe there is a way of using it through the callbacks, but I can't say ... Ryan Filter template by user roleClosed   Master-Detail Tables for wpDataTables   Updated February 10, 2022 at 4:50pm   4 Most recent comment from Miloš Jovanović:Hi, Ryan. Let's try something like this solution. First, you need to create a button (master-detail) column in your existing table with Master-Detail add-on and then set a custom page (post)  ... Bendix Adjustable column widthClosed Pre-purchase questions for wpDataTables   Updated February 10, 2022 at 4:13pm   7 Most recent comment from Miloš Jovanović:Hi, Bendix First of all, thank you very much for the kind words. - 1. Could you try to give us more details about what you meant by decreasing the column width to be less than the column name/filter ... Alex Adding support staff not possibe?Closed   Amelia   Updated February 10, 2022 at 3:26pm   9 Most recent comment from Uroš Jovanović:Hello Alex,Please reach out to us if you have any other questions. Kingsley Chimezie StripeClosed   Amelia   Updated February 10, 2022 at 3:12pm   10 Most recent comment from Marko Davidović:Hello Kingsley, We are glad that Stripe works fine now, and that we were able to help you. Regarding the changes Amelia cant require anything to be mandatory with Stripe and WooCommerce payments, be ...