As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com

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Public Tickets

Naomi Services not showingClosed   Amelia   Updated February 21, 2022 at 11:15am   6 Most recent comment from Uroš Jovanović:Hello Naomi,Thank you for clearing that up.The issue is with the employee working hours set up for each service in the individual employee settings. The only two services from the "wenkbrauwen" catego ... Aurelio Invoice questionClosed   Amelia   Updated February 21, 2022 at 11:13am   2 Most recent comment from [deleted]:Hello AurelioThank you for reaching out to us.Amelia is not a payment engine, so it doesn't generate invoices. Invoices are generated by payment providers (Stripe, PayPal, etc).Our developers ar ... Indrajit Mukherjee How to auto refresh my tables?Closed   wpDataTables   Updated February 21, 2022 at 11:04am   2 Most recent comment from Miloš Jovanović:Hi, Indrajit Mukherjee Thanks for reaching out to us. - Auto-refresh feature for the tables, using the built-in functionality of our plugin is only possible if you create server-side enabled tables, ... Jason Unique URL for each service?Closed   Amelia   Updated February 21, 2022 at 10:10am   2 Most recent comment from Marko Davidović:Hello Jason, Thank you for purchasing our product, and for reaching out to us.Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usu ... Nick Row access to users based on relation to post typeClosed Pre-purchase questions for wpDataTables   Updated February 21, 2022 at 10:05am   2 Most recent comment from Aleksandar Vuković:Hello NickThank you for your interest in our plugin.If the dependency is a user role, for example, we could make it work. If I have this table: This is a manual table which has manually entered IDs f ... Chris Adding ServicesClosed   Amelia   Updated February 21, 2022 at 9:45am   2 Most recent comment from Marko Davidović:Hello Chris, Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience!We are glad that the issue has be ... Wilhelm Alm Export event participants in a csv listClosed   Amelia   Updated February 21, 2022 at 9:23am   2 Most recent comment from [deleted]:Hello WilhelmThank you for reaching out to us.Please feel free to search through our feature suggestion page, and see if someone may be already suggested this feature. If you can't see it, feel ... Henriette Resetting password IN AMELIAClosed   Amelia   Updated February 21, 2022 at 9:19am   2 Most recent comment from Uroš Jovanović:Hello Henriette,Thank you for reaching out to us.Glad to hear that the issue has been resolved. Carlos Miquel Koivula frontend stuck on loadingClosed Pre-purchase questions for Amelia   Updated February 21, 2022 at 9:07am   5 Most recent comment from Marko Davidović:Hello Carlos, We are glad that we're able to help you. If you have any more questions please feel to open another ticket. Felicia Dhanani Set Availability limited on SERVICESClosed   Amelia   Updated February 21, 2022 at 9:00am   4 Most recent comment from Uroš Jovanović:Hello Felicia,Glad to hear that we could help you.Feel free to contact us if you have any other questions. aimhigh31 how to use the foreign keyClosed   wpDataTables   Updated February 21, 2022 at 8:55am   2 Most recent comment from Aleksandar Vuković:Hello there.Thank you for your purchase.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that� ... Anja German Tax Info as early as possibleClosed   Amelia   Updated February 21, 2022 at 8:44am   3 Most recent comment from Marko Davidović:Hello Anja, Thank you for purchasing our product, and for reaching out to us. In general, it is, you can add a consent checkbox to the booking forms and all the data is stored at your server, nothing ... Antonio Ropero Limit companions on a bookingClosed   Amelia   Updated February 21, 2022 at 8:03am   2 Most recent comment from Marko Davidović:Hello Antonio,Thank you for purchasing our product, and for reaching out to us.The only way you can achieve this is to create a separate service for each table and to make it a group appointment that ... Tim SMS notification saldoClosed   Amelia   Updated February 21, 2022 at 7:55am   4 Most recent comment from Marko Davidović:Hello Tim, When we went to your site we couldn't replicate the issue. We tried several times with every method and it allows us on the first go to purchase the SMS credit with every method as yo ... Daniel Cragin Private EventsClosed   Amelia   Updated February 21, 2022 at 7:42am   3 Most recent comment from [deleted]:Hello DanielThank you for reaching out to us.Unfortunately, something like this is not possible with the plugin's built-in features, but you can try to achieve this using a membership plugin (lik ...