We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Mee Customise pdf dowloadsClosed   wpDataTables   Updated February 9, 2022 at 12:05pm   2 Most recent comment from Aleksandar Vuković:Hello MeeI am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.Maybe you could try with a plugin like Ultimate PDF Generator, ... Dirk datesClosed   Amelia   Updated February 9, 2022 at 12:03pm   2 Most recent comment from [deleted]:Hello DirkThank you for reaching out to us.Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. Since a lot can be lo ... Paul Burrows availability calendarClosed Pre-purchase questions for Amelia   Updated February 9, 2022 at 11:57am   2 Most recent comment from Marko Davidović:Hello Paul, Thank you for your interest in our product.Yes and no, with Amelia all booked appointments automatically become unavailable but it cant be used just for enquire. Customer can book availabl ... Matteo Scarpellini Booking malfunctioningClosed   Amelia   Updated February 9, 2022 at 11:53am   4 Most recent comment from Stanislav Snagovskiy:Dear Matteo,Hope everything is well with you.Please don't create multiple tickets with the same problem, it increases the speed of response and slows down the support team. We are already dealing ... DesignBurst Limited How to hide event description with cssClosed   Amelia   Updated February 9, 2022 at 11:30am   3 Most recent comment from Stanislav Snagovskiy:Hello DesignBurst,Thank you for reaching out to us.Do you mean this description?If you need some further assistance, please don't hesitate to contact us. Have a nice day! DesignBurst Limited Any update on launch of multi ticket pricing for events?Closed   Amelia   Updated February 9, 2022 at 11:26am   4 Most recent comment from Stanislav Snagovskiy:Greetings,I'm glad that now everything is working fine. If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Lauren Making AppointmentsClosed   Amelia   Updated February 9, 2022 at 11:16am   2 Most recent comment from Stanislav Snagovskiy:Hello Lauren,Thank you for reaching out to us.This happens if people misspell their name, for example, if he registered with the name John and email address [email protected], if he spells his name as J ... Fabian Pawlowski row groupingClosed   wpDataTables   Updated February 9, 2022 at 11:11am   2 Most recent comment from Miloš Jovanović:Hi, Fabian Thanks for reaching out to us. - Row grouping feature is only available for non-server-side tables. I can see the table from the related page is SQL type. Did you enable server-side proces ... Alec Erlebacher Change from military time to standard timeClosed   Amelia   Updated February 9, 2022 at 10:38am   2 Most recent comment from Uroš Jovanović:Hello Alec,Thank you for reaching out to us.Amelia does not have time format options, as it inherits those options from WordPress settings and you can set time format in the admin panel in the back-e ... Davide Savasta Woo COmmerce Integration Account Users dataClosed   Amelia   Updated February 9, 2022 at 8:43am   2 Most recent comment from [deleted]:Hi DavideThank you for reaching out to us.If we understood you correctly, you're doing the purchase as a new customer by purchasing a product from the WooCommerce store; add it to cart; go to che ... Miguel Quiroz Add service feeClosed   Amelia   Updated February 9, 2022 at 8:03am   4 Most recent comment from [deleted]:Hi MiguelPlease feel free to search through our feature suggestion page, and see if someone may be already suggested this feature. If you can't see it, feel free to add your suggestion there, an ... Juan Nieto RecurrentClosed   Amelia   Updated February 9, 2022 at 8:02am   4 Most recent comment from [deleted]:Hello JuanThank you for reaching out to us.Yes, you can use Recurring Appointments for this. Please check out our documentation here.If you need some further assistance, please don't hesitate to ... Todd Boss Data will not displayClosed   wpDataTables   Updated February 8, 2022 at 5:27pm   4 Most recent comment from Miloš Jovanović:Hi, Todd. I tried the page again at the front end, and I did see what you mean. At first, the page did not load at all, but after waiting a bit, and refreshing, everything loaded correctly. We will ... arifah [URGENT] ERRORClosed   Amelia   Updated February 8, 2022 at 4:48pm   2 Most recent comment from Stanislav Snagovskiy:Hello Arifah,Thank you for reaching out to us.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can ... Matt List event descriptionClosed   Amelia   Updated February 8, 2022 at 4:14pm   4 Most recent comment from Stanislav Snagovskiy:Dear Matt, We are glad you were able to resolve your issue, and thanks for sharing your solution.If you have any further questions or issues, please feel free to open a new ticket, and we'll gla ...