We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Daniel connection for exporting data from some tablesClosed   wpDataTables   Updated February 15, 2022 at 12:06pm   2 Most recent comment from Miloš Jovanović:Hi, DanielFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Stefan Müller Room booking without a employeeClosed Pre-purchase questions for Amelia   Updated February 15, 2022 at 11:54am   2 Most recent comment from [deleted]:Hi StefanThank you for reaching out to us.It is necessary to have at least one employee created for the plugin to work properly. This option is specifically for companies with several employees to mak ... Adrien Gautier Ability to give % bonus credit for each appointmentClosed Pre-purchase questions for Amelia   Updated February 15, 2022 at 11:42am   4 Most recent comment from [deleted]:Hi AdrienUnfortunately, something like this is not possible with the plugin's built-in features.You can help us to improve Amelia for you. Please feel free to search through our feature suggest ... Eimantas Amelia ADMIN iOS PanelClosed Pre-purchase questions for Amelia   Updated February 15, 2022 at 11:25am   2 Most recent comment from [deleted]:Hello EimantasThank you for reaching out to us.We don't have such thing, unfortunately. In Amelia, you can configure Front-End Employee Panel. It allows you to offer your employees an easy way to ... Moskms Wordpress ChrashClosed   wpDataTables   Updated February 15, 2022 at 11:17am   7 Most recent comment from Aleksandar Vuković:You're welcome, MortenI'm glad to have been of service.We've released v4.0.1 in the meantime, which resolves this issue without the need for custom coding - if anyone runs into a simila ... Victor Google CalendarClosed   Amelia   Updated February 15, 2022 at 10:44am   4 Most recent comment from Marko Davidović:Hello Victor,No, you are not the only one and we understand you and the need for that option. Features are pushed up on our "to-do" list depending on the number of votes. Hopefully, it will be more ... Richard LAURENT Amelia ActivationClosed   Amelia   Updated February 15, 2022 at 10:14am   8 Most recent comment from Uroš Jovanović:Hello Richard,Glad to be able to assist you.Feel free to contact us if you have any other questions. adrian martinez QuestionClosed Pre-purchase questions for Amelia   Updated February 15, 2022 at 9:50am   2 Most recent comment from Marko Davidović:Hello Adrian, Thank you for your interest in our product. Unfortunately currently, there is no such feature built-in. We don't have an option for displaying the room plan, but it is a good sug ... Prateek Biyani Time not correct for evenClosed   Amelia   Updated February 15, 2022 at 7:19am   2 Most recent comment from [deleted]:Hello PrateekThank you for reaching out to us.Please check out the attached article:Time Zones with AmeliaIf you need some further assistance, please don't hesitate to contact us. Matt Ling Ling Showing results for the form just submittedClosed   Gravity Forms integration for wpDataTables   Updated February 14, 2022 at 8:44pm   5 Most recent comment from Miloš Jovanović:Hi, Matt- You're welcome. As you can see, the devs gave a much more clear idea than my original one, but that's OK, what counts is that the advice is applicable.- Let us know how it goes, ... Serpieri cannot make or view appointmentsClosed   Amelia   Updated February 14, 2022 at 6:19pm   4 Most recent comment from Uroš Jovanović:Hello Serpieri,Thank you for providing me with the Admin credentials.Can you please install the latest version of the plugin and test it out afterward. The plugin zipped folder is attached to this res ... João Lopes events front endClosed   Amelia   Updated February 14, 2022 at 6:11pm   6 Most recent comment from Uroš Jovanović:Hello João,Apologies for the misunderstanding. I wanted to know how you want it displayed and have an idea if it is possible to customize it that way, that is why I asked for the look of the event fo ... Markus Prevent double booking of same time slot for independent Amelia installationsClosed Pre-purchase questions for Amelia   Updated February 14, 2022 at 5:21pm   2 Most recent comment from Stanislav Snagovskiy:Hello Markus,Thank you for reaching out to us.With Google Synchronization, all employees in Amelia can sync their working schedule with their Google Calendar. Each appointment booked in Amelia will b ... Rosetta Facciolini email notifications if a person has paid online or has to pay on the spotClosed   Amelia   Updated February 14, 2022 at 4:37pm   2 Most recent comment from Uroš Jovanović:Hello Rosetta,Thank you for reaching out to us.This placeholder is not yet available but I have passed this to our developers and this should be implemented soon as there have been requests for this p ... valentina de caro Client fileClosed   Amelia   Updated February 14, 2022 at 4:07pm   2 Most recent comment from Uroš Jovanović:Hello Valentina,Thank you for reaching out to us.If you are referring to the additional fields for customers to populate when booking an appointment, you can use the custom field option in Amelia.Plea ...