We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Laurence W Potter Table does not work using the Safari broswerClosed   wpDataTables   Updated February 18, 2022 at 11:56am   2 Most recent comment from Miloš Jovanović:Hi, LaurenceThanks for reaching out to us.Can you confirm the page where the issue happens, is the one you linked in the related section of the ticket?- When I open the related page from my end using ... David Marcos Purchase on behalf customer - SpainClosed Pre-purchase questions for wpDataTables   Updated February 18, 2022 at 11:13am   2 Most recent comment from Miloš Jovanović:I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/2980866/ For future reference, please don't open multiple ti ... Tania Hiatt Amelia 2way google calendarClosed   Amelia   Updated February 18, 2022 at 11:09am   16 Most recent comment from Uroš Jovanović:Hello Tania,Please test the following CSS code for hiding the customer email information. .el-select-dropdown__list .am-drop .el-select-dropdown__item .am-drop-item-meta{    display:none !important; ... Niger Pricing planClosed Pre-purchase questions for Amelia   Updated February 18, 2022 at 10:51am   2 Most recent comment from Stanislav Snagovskiy:Hello Niger, Thank you for reaching out to us. Сould you provide me with some more information regarding this issue? So I will be able to understand what do you mean and help you. If you need some ... Antonio Inglese RimborsoClosed   Amelia   Updated February 18, 2022 at 10:14am   2 Most recent comment from Uroš Jovanović:Hello Antonio,Thank you for choosing the Amelia plugin.Please note that the official language of the Amelia support is English, so I would like to apologize in advance for anything that is lost in tra ... Simon Schröder TimeslotsClosed   Amelia   Updated February 18, 2022 at 10:07am   2 Most recent comment from [deleted]:Hi SimonUnfortunately, there's no such feature in the plugin, but you can try to use Extra for that. Extras allow you the possibility to add additional services or products customers can buy whe ... Wesley Event Booking WebhookClosed   Amelia   Updated February 18, 2022 at 10:04am   4 Most recent comment from Marko Davidović:Hello Wesley, Yes, you are on the right track the zip file is structured in a way to show you the location of the file. So, you need to overwrite the file "BookingAddedEventHandler.php" located in wp ... Alex Plug-in not allowing booking on days which should be available.Closed   Amelia   Updated February 18, 2022 at 9:57am   2 Most recent comment from [deleted]:Hi AlexThank you for reaching out to us.Please enable "Allow booking below minimum capacity" option in Amelia / Settings / Appointments.If this is disabled, your front-end customers won't be abl ... Daniel Schindlower schedule that start on one day and end the next dayClosed   Amelia   Updated February 18, 2022 at 9:21am   2 Most recent comment from Marko Davidović:Hello Daniel, Thank you for purchasing our product, and for reaching out to us.Currently, there is no such feature built-in. Amelia cant go to the next day because we do not have a booking for multip ... mostodimalto Field CustomisationClosed   Amelia   Updated February 18, 2022 at 9:11am   4 Most recent comment from Marko Davidović:Hello,  You are most welcome sorry that we couldn't be more helpfull. Currently, there is no such feature built-in. JS files are modified (minimized) in the public version of plugin (in our d ... Uriahs Handling Excel TabsClosed   wpDataTables   Updated February 19, 2022 at 4:48pm   11 Most recent comment from Aleksandar Vuković:Hello TheLoneDevAt the moment, we're still using an older version of PHPWord, which (as a dependency) has the Common library.In the latest version of PHPWord, this dependency has been removed, b ... Floran PATIENCE SMS notification - issue pricingClosed   Amelia   Updated February 17, 2022 at 5:43pm   8 Most recent comment from Uroš Jovanović:Hello Floran,If your language has characters that are not in the list of GSM characters (for example ț, ć, or a dash ( – ) instead of a hyphen ( - ) - notice the length between the two), thos ... Emma Bond How do I add extra fields to Events?Closed Pre-purchase questions for Amelia   Updated February 17, 2022 at 5:12pm   2 Most recent comment from Uroš Jovanović:Hello Emma,Thank you for expressing interest in purchasing the Amelia plugin.For this purpose, you can use the "custom field" option in Amelia where you will e able to add any field you want to the bo ... Camila Parot Hide specific employee, but not disableClosed   Amelia   Updated February 17, 2022 at 5:01pm   6 Most recent comment from Uroš Jovanović:Hello Camila,Great job! Thank you for this.We will have this noted for future reference.Feel free to contact us if you have any other questions. Alex responsive filteringClosed   wpDataTables   Updated February 17, 2022 at 4:16pm   2 Most recent comment from Miloš Jovanović:Hi, AlexFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respo ...