As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Daniel Pharazijn Last minute discountClosed   Amelia   Updated March 1, 2022 at 6:09pm   2 Most recent comment from Uroš Jovanović:Hello Daniel,Thank you for reaching out to us.Unfortunately, at the moment, this is not possible with Amelia's built-in features.Please feel free to search through our feature suggestion page, a ... Eoin Fleming BookingsClosed   Amelia   Updated March 1, 2022 at 5:48pm   2 Most recent comment from Uroš Jovanović:Hello Eoin,Thank you for reaching out to us.For this purpose, you can use the "Special Days" feature, where you would add the two days that you do not want to show up as available (2nd and 9th March) ... Lisa Appleby Taking payments for manual bookingsClosed   Amelia   Updated March 1, 2022 at 5:23pm   2 Most recent comment from Uroš Jovanović:Hello Lisa,Thank you for reaching out to us.All the appointments created from the back-end or employee panel will have the payment method set on-site. We have a plan to enable other payment methods w ... sylvain Do not allow cancellation of the order by customerClosed   Amelia   Updated March 1, 2022 at 4:30pm   10 Most recent comment from Stanislav Snagovskiy:Dear Customers,In order to don't create a mess, if someone still needs help from our support team, please create new private ticket with your own issue, and we'll help you there, this ticke ... Mikael Import working hours from outlookClosed   Amelia   Updated March 1, 2022 at 3:51pm   2 Most recent comment from Uroš Jovanović:Hello Mikael,Thank you for reaching out to us.Unfortunately, that is currently not possible with Amelia's built-in features, as you would have to set the working hours manually.Please feel free t ... Laurent Dani Categories sorting not working anymoreClosed   Amelia   Updated March 1, 2022 at 3:17pm   14 Most recent comment from Stanislav Snagovskiy:Dear Laurent,You are welcome. I am glad that now everything is working fine.  If you have any more issues or questions feel free to open a new ticket, we will gladly help. Terry Rauch Exporting Chart dataClosed   wpDataTables   Updated March 1, 2022 at 2:32pm   2 Most recent comment from Aleksandar Vuković:Hello TerryWe have no impact on chart engines' exporting feature. If you enable Exporting for HighCharts or Apex Charts, all included options will be available (CSV and Excel included).Maybe you ... Ricard Creating tables for phpMyAdmin in WPClosed Pre-purchase questions for wpDataTables   Updated March 1, 2022 at 2:23pm   2 Most recent comment from Aleksandar Vuković:Hello RicardThank you for your interest in our plugin.Only manual tables exist as independent tables in the database. The tables you were able to create using the Lite version of the plugin are tables ... Karen Cleary event booking on AmeliaClosed   Amelia   Updated March 1, 2022 at 2:20pm   5 Most recent comment from Marko Davidović:Hello Karen,We need wp-admin access, access to the database, and a list of people who paid and there are no data in Amelia about them so that we can investigate.If Description and / or MetaData had be ... Robin Tindall Pre prop an appt formClosed   Amelia   Updated March 1, 2022 at 2:06pm   4 Most recent comment from Marko Davidović:Hello Robin,We apologize for the misunderstanding. We logged today in as a Wp user with the subscriber role and all the data has already been entered and cannot be changed. Hopefully, we understood ... Kelvin Yeung Cell content suffixClosed   Master-Detail Tables for wpDataTables   Updated March 1, 2022 at 11:24am   4 Most recent comment from Aleksandar Vuković:Hello Kelvin Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can you please change the theme and ... Chuck Czarnecki Sum not workingClosed   wpDataTables   Updated March 1, 2022 at 8:52am   8 Most recent comment from Aleksandar Vuković:Hello there.Thank you for reaching out to us.For server-side tables, the server-side logic works for everything (editing, pulling the data, filtering, sorting...), so if you have a bit more complex qu ... Ryan DiGiovanni SCD/Type 2-Type 3 front end editable tablesClosed   wpDataTables   Updated March 1, 2022 at 8:50am   4 Most recent comment from Aleksandar Vuković:Thank you Ryan.At the moment we don't have an option for table history. You can only edit, add new, or delete rows, without additional information about who edited what, and when. Jose Nino Same Day BookingClosed   Amelia   Updated March 1, 2022 at 7:58am   14 Most recent comment from Marko Davidović:Hello Jose,Can you please send us 2 coupons with 100% discount for that service so that we can try to book ourselves so that we can see what is the issue just reply privately?After that, please provid ... Heim KeywordClosed   Amelia   Updated March 1, 2022 at 7:11am   4 Most recent comment from Marko Davidović:Hello Heim, Thank you for purchasing our product, and for reaching out to us. You can only delete the tags you have created via the database. You need to access the database and find the following -� ...