We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Roman javascript error in universe table in local siteClosed   wpDataTables   Updated February 16, 2022 at 2:57pm   2 Most recent comment from Miloš Jovanović:Hi, RomanI can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/2978398/ For future reference, please don't open mu ... Mohammed Aquib Booking NumberClosed   Amelia   Updated February 16, 2022 at 2:40pm   4 Most recent comment from [deleted]:Hi MohammedI am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.Please feel free to search through our feature suggestion pag ... Andrew Kennedy Convert integer to hoursClosed   wpDataTables   Updated February 21, 2022 at 2:57pm   3 Most recent comment from Miloš Jovanović:Hi, Andrew- I've just been advised by our developers on this.- Sorry to disappoint you, but this is not possible to create using any plugin's built-in functionalities.It definitely requires ... Steve Walker Feature Request: filter layout on the sideClosed   wpDataTables   Updated February 16, 2022 at 2:29pm   2 Most recent comment from Miloš Jovanović:Hi, Steve - Apologies for responding late, due to an unusually high number of tickets, and a  national holiday in our country, we are operating at a slower pace than usual. Your patience is highly ... Lukas Table row limitClosed   wpDataTables   Updated February 16, 2022 at 12:44pm   2 Most recent comment from Aleksandar Vuković:Hello Lukas.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.You can show only one row on the front-end but you can' ... Elin Breitholtz Pay employeesClosed   Amelia   Updated February 16, 2022 at 10:34am   2 Most recent comment from [deleted]:Hello ElinThank you for reaching out to us.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.Please feel free to search thr ... Sascha L. Service DescriptionClosed Pre-purchase questions for Amelia   Updated February 16, 2022 at 10:27am   2 Most recent comment from [deleted]:Hi SaschaThank you for reaching out to us.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.If you have any more questions ... Damilola Fahlén Maximum allowed database prefix is 16 characters.Closed   Amelia   Updated February 16, 2022 at 8:58am   2 Most recent comment from [deleted]:Hi DamilolaI can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com//ticket/2980982/ For future reference, please don't open ... Benjamin Can you applyClosed   wpDataTables   Updated February 15, 2022 at 5:07pm   2 Most recent comment from Miloš Jovanović:Hi, BenjaminFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to r ... John M Duplicating tableClosed   wpDataTables   Updated February 15, 2022 at 3:10pm   7 Most recent comment from Miloš Jovanović:Hey, John- You're welcome.If there is anything else we could advise about this, contact us again -or if something that is not related to this subject, please don't hesitate to create new tic ... Ilse Available date background colorClosed   Amelia   Updated February 15, 2022 at 3:07pm   4 Most recent comment from Stanislav Snagovskiy:Dear Ilse,Thanks for the clarification.I'm sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.You can find more information a ... Andrew Steven Hide column row in tableClosed   wpDataTables   Updated February 15, 2022 at 11:02pm   5 Most recent comment from Miloš Jovanović:Hello again, Andrew- I got word from the developers, and unfortunately, there is nothing further than this to advise from our end;the custom styles that we provided are the limit of what our support ... Alejandro Ramirez Limit the quantity of bookings of a employeeClosed   Amelia   Updated February 15, 2022 at 1:31pm   2 Most recent comment from [deleted]:Hi AlejandroThank you for reaching out to us.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.You can try to configure yo ... esteban zenteno consultaClosed   Amelia   Updated February 15, 2022 at 1:28pm   2 Most recent comment from [deleted]:Hello EstebanThank you for reaching out to us.Yes, it is possible. For example, you have an Employee and 2 services assigned to him. You can configure Employee's work hours for all his services, ... Ebba Sund PackagesClosed   Amelia   Updated February 15, 2022 at 12:35pm   2 Most recent comment from [deleted]:Hi EbbaThank you for reaching out to us.For example, you have 2 Services in your Package.So, when creating a Package, you can set Minimum bookings required and Maximum bookings required for the firs ...