We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jason Unique URL for each service?Closed   Amelia   Updated February 21, 2022 at 10:10am   2 Most recent comment from Marko Davidović:Hello Jason, Thank you for purchasing our product, and for reaching out to us.Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usu ... Nick Row access to users based on relation to post typeClosed Pre-purchase questions for wpDataTables   Updated February 21, 2022 at 10:05am   2 Most recent comment from Aleksandar Vuković:Hello NickThank you for your interest in our plugin.If the dependency is a user role, for example, we could make it work. If I have this table: This is a manual table which has manually entered IDs f ... Chris Adding ServicesClosed   Amelia   Updated February 21, 2022 at 9:45am   2 Most recent comment from Marko Davidović:Hello Chris, Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience!We are glad that the issue has be ... Wilhelm Alm Export event participants in a csv listClosed   Amelia   Updated February 21, 2022 at 9:23am   2 Most recent comment from [deleted]:Hello WilhelmThank you for reaching out to us.Please feel free to search through our feature suggestion page, and see if someone may be already suggested this feature. If you can't see it, feel ... Henriette Resetting password IN AMELIAClosed   Amelia   Updated February 21, 2022 at 9:19am   2 Most recent comment from Uroš Jovanović:Hello Henriette,Thank you for reaching out to us.Glad to hear that the issue has been resolved. Carlos Miquel Koivula frontend stuck on loadingClosed Pre-purchase questions for Amelia   Updated February 21, 2022 at 9:07am   5 Most recent comment from Marko Davidović:Hello Carlos, We are glad that we're able to help you. If you have any more questions please feel to open another ticket. Felicia Dhanani Set Availability limited on SERVICESClosed   Amelia   Updated February 21, 2022 at 9:00am   4 Most recent comment from Uroš Jovanović:Hello Felicia,Glad to hear that we could help you.Feel free to contact us if you have any other questions. aimhigh31 how to use the foreign keyClosed   wpDataTables   Updated February 21, 2022 at 8:55am   2 Most recent comment from Aleksandar Vuković:Hello there.Thank you for your purchase.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that� ... Anja German Tax Info as early as possibleClosed   Amelia   Updated February 21, 2022 at 8:44am   3 Most recent comment from Marko Davidović:Hello Anja, Thank you for purchasing our product, and for reaching out to us. In general, it is, you can add a consent checkbox to the booking forms and all the data is stored at your server, nothing ... Antonio Ropero Limit companions on a bookingClosed   Amelia   Updated February 21, 2022 at 8:03am   2 Most recent comment from Marko Davidović:Hello Antonio,Thank you for purchasing our product, and for reaching out to us.The only way you can achieve this is to create a separate service for each table and to make it a group appointment that ... Tim SMS notification saldoClosed   Amelia   Updated February 21, 2022 at 7:55am   4 Most recent comment from Marko Davidović:Hello Tim, When we went to your site we couldn't replicate the issue. We tried several times with every method and it allows us on the first go to purchase the SMS credit with every method as yo ... Daniel Cragin Private EventsClosed   Amelia   Updated February 21, 2022 at 7:42am   3 Most recent comment from [deleted]:Hello DanielThank you for reaching out to us.Unfortunately, something like this is not possible with the plugin's built-in features, but you can try to achieve this using a membership plugin (lik ... john Multiple reservationsClosed   Amelia   Updated February 21, 2022 at 6:54am   2 Most recent comment from [deleted]:Hello John.Thank you for reaching out to us.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.Currently, you can select add ... Vallo Rähn PurchaseClosed Pre-purchase questions for wpDataTables   Updated February 19, 2022 at 4:53pm   2 Most recent comment from Aleksandar Vuković:Hello Vallo.Sorry for the inconvenience. The issue has been fixed, so can you please try purchasing the plugin again, and it should automatically apply the 30% discount? Thank you, and once again - s ... Saro Showing Last X DayClosed   Gravity Forms integration for wpDataTables   Updated February 19, 2022 at 4:37pm   13 Most recent comment from Aleksandar Vuković:You're welcome, SaroThe URL filters are basically values that are applied to the actual filters of wpDataTables, and the only valid date and dateTime filters in wpDataTables are range-type filter ...