We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Nadav Kavalerchik Pie chart of text valuesClosed   wpDataTables   Updated February 23, 2022 at 2:49pm   5 Most recent comment from Miloš Jovanović:Hey, Nadav. - Here is what we came up with. Considering that pie charts can't have more than two columns... For example, if you'd like something like this  - 40% Paris, 60% London, you wou ... Agustin Castillo CompatibilityClosed Pre-purchase questions for Amelia   Updated February 21, 2022 at 3:17pm   2 Most recent comment from Uroš Jovanović:Hello Agustin,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com//ticket/2985192/ For future reference, please don't op ... Muhammad Qasim What is needed after purchasing Amelia packageClosed Pre-purchase questions for Amelia   Updated February 21, 2022 at 3:04pm   2 Most recent comment from [deleted]:Hello MuhammadThank you for reaching out to us.The Lite version needs to be deactivated/deleted after you'd purchase the plugin, and the full version installed to be able to activate the license ... alexander Simon calendar display FrontendClosed Pre-purchase questions for Amelia   Updated February 21, 2022 at 3:00pm   2 Most recent comment from Stanislav Snagovskiy:Hello Alexander, Thank you for reaching out to us.Please take a look at the demo of the Employee Front-end panel here: https://healthcare.wpamelia.com/employee-panel/ and docs are here: https://wp ... hasnain table reservationClosed Pre-purchase questions for Amelia   Updated February 21, 2022 at 2:36pm   5 Most recent comment from Marko Davidović:Hi Hasnain, We do not keep track of our customers who use Amelia for restaurant booking or we would gladly help and sent it to you.As for packages of services, this is the only feature that is not i ... van Uden extended rsvpClosed Pre-purchase questions for Amelia   Updated February 21, 2022 at 1:38pm   4 Most recent comment from Uroš Jovanović:Hello van Uden,Unfortunately, that is currently not possible with Amelia's built-in features, as the only information that is displayed are the already booked spots.Feel free to contact us if you ... Shala Frontend EditingClosed Pre-purchase questions for wpDataTables   Updated February 21, 2022 at 12:55pm   4 Most recent comment from Miloš Jovanović:Hi, ShalaHere are the licence types that we provide :Basic - Provides you with a purchase code that can be activated on one domain and an unlimited number of subdomains; Pro - Provides you with a ... Jan Starosta Charts with variablesClosed   wpDataTables   Updated February 21, 2022 at 12:30pm   2 Most recent comment from Aleksandar Vuković:Hello JanThank you for your purchase.Charts depend on the table as a data source, so the data the table displays is what will be plotted on the chart.Variables in the query are going to be replaced at ... Antonio Ropero Work HoursClosed   Amelia   Updated February 21, 2022 at 12:10pm   2 Most recent comment from Marko Davidović:Hello Antonio, Thank you for purchasing our product, and for reaching out to us, but unfortunately, the plugin cannot be used for multi-day bookings. It's currently limited to appointments and se ... masa77 %employee_full_name% Email Placeholder(Event next day reminder to customer) not workingClosed   Amelia   Updated February 21, 2022 at 12:08pm   9 Most recent comment from Aleksandar Vuković:Hello Fred.This issue has been fixed in April, 2021, with version 3.2:BugFix: Fixed issue with employee’s placeholders in the Event Next Day Reminder notification SYS support CapabilitiesClosed   Amelia   Updated February 21, 2022 at 11:51am   8 Most recent comment from Uroš Jovanović:Hello Marteen,Thank you for clearing that up.Unfortunately, unless you assign an Amelia role, you will not be able to add capabilities to the user that wants to access the Amelia configuration, since ... Agustin Castillo CompatibilityClosed Pre-purchase questions for Amelia   Updated February 21, 2022 at 11:46am   2 Most recent comment from Marko Davidović:Hello Agustin, Thank you for purchasing our product, and for reaching out to us.We would love to help you but we are not aware that we have any conflict with this plugin and theme and we also do not k ... Naomi Services not showingClosed   Amelia   Updated February 21, 2022 at 11:15am   6 Most recent comment from Uroš Jovanović:Hello Naomi,Thank you for clearing that up.The issue is with the employee working hours set up for each service in the individual employee settings. The only two services from the "wenkbrauwen" catego ... Aurelio Invoice questionClosed   Amelia   Updated February 21, 2022 at 11:13am   2 Most recent comment from [deleted]:Hello AurelioThank you for reaching out to us.Amelia is not a payment engine, so it doesn't generate invoices. Invoices are generated by payment providers (Stripe, PayPal, etc).Our developers ar ... Indrajit Mukherjee How to auto refresh my tables?Closed   wpDataTables   Updated February 21, 2022 at 11:04am   2 Most recent comment from Miloš Jovanović:Hi, Indrajit Mukherjee Thanks for reaching out to us. - Auto-refresh feature for the tables, using the built-in functionality of our plugin is only possible if you create server-side enabled tables, ...