We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

DesignBurst Limited How to disable ICS for one type of event notification?Closed   Amelia   Updated February 19, 2022 at 8:36am   2 Most recent comment from Marko Davidović:Hello, Thank you for purchasing our product, and for reaching out to us.Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. T ... Matthew Hearne Filtering dataClosed   wpDataTables   Updated February 18, 2022 at 8:47pm   2 Most recent comment from Miloš Jovanović:Hi, Matthew Thanks for reaching out to us. Could you take a look at this page - https://wpdatatables.com/documentation/table-features/advanced-filtering/ , and scroll to Predefined default filter ... Mandeep Bhasin Glitch when employee creates an appointmentClosed   Amelia   Updated February 18, 2022 at 5:45pm   13 Most recent comment from Uroš Jovanović:Hello Mandeep,Thank you for reaching back to us.Yes, that is a good approach for this issue.Please reach out to us if you have any other questions. Kat Recurring Appointments and Zoom linksClosed   Amelia   Updated February 18, 2022 at 5:45pm   6 Most recent comment from Stanislav Snagovskiy:Dear Kat, You are welcome. I am glad that now everything is working fine.  If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Have a great ... Chris Payment Not WorkingClosed   Amelia   Updated February 18, 2022 at 5:44pm   4 Most recent comment from Stanislav Snagovskiy:Dear Chris,You are welcome. I am glad that now everything is working fine.  If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.Have a grea ... Mahmoud Diop Font customizationClosed   Amelia   Updated February 18, 2022 at 3:20pm   4 Most recent comment from Stanislav Snagovskiy:Dear Mahmoud,No problem, If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Erik Allen CustomizationClosed   Amelia   Updated February 18, 2022 at 3:01pm   2 Most recent comment from Marko Davidović:Hello Erik, Thank you for purchasing our product, and for reaching out to us.Unfortunately currently, there is no such feature built-in at the moment. But it is a good suggestion  I'll kindly ... Felicia Westerlund Catalog View AdjustmentClosed   Amelia   Updated February 18, 2022 at 2:56pm   2 Most recent comment from Marko Davidović:Hello Felicia, Thank you for purchasing our product, and for reaching out to us.Unfortunately, this is not possible with Amelia but you have been on the right track the only thing he can do is call th ... aline CalendarioClosed   Amelia   Updated February 18, 2022 at 2:07pm   2 Most recent comment from Stanislav Snagovskiy:Hello Aline,Thank you for reaching out to us.Amelia has the “Calendar” page is a user-friendly scheduler (Amelia > Calendar), it shows a reservation calendar with all scheduled appointments and ev ... Efusion Tech Set limit to appointment slots per time blockClosed   Amelia   Updated February 18, 2022 at 1:54pm   2 Most recent comment from [deleted]:Hello EfusionThank you for reaching out to us.You need to have one more employee assigned with the second service. So when the Disinfection Service is booked for 8am, 8am time slot would be still avai ... Michael Vlasity Direct LinkClosed   Master-Detail Tables for wpDataTables   Updated February 18, 2022 at 1:14pm   2 Most recent comment from Miloš Jovanović:Hi, Michael Thanks for reaching out to us - Sorry to disappoint you, but that is not possible with our plugin and master details (yet).The "more details" page data can indeed only be accessed through ... Dan BuddyBoss PanelClosed   Amelia   Updated February 18, 2022 at 1:13pm   6 Most recent comment from Uroš Jovanović:Hello Dan,Thank you for your feedback and suggestion. I will pass your suggestion to our developers and hope this gets noted and implemented sometime in the future.Feel free to contact us if you have ... Frederico Santos Error - 400 bad requestClosed   Amelia   Updated February 18, 2022 at 1:10pm   2 Most recent comment from Uroš Jovanović:Hello Frederico,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ ... IRENE YANG My booking system was crashedClosed   Amelia   Updated February 18, 2022 at 12:46pm   3 Most recent comment from Stanislav Snagovskiy:Hello Irene,Thank you for reaching out to us.Сould you provide me with the page-URL, regarding this issue? So I will be able to reproduce it and help you.Please provide me also a temporary WP-admin ... Prateek Biyani Email TemplateClosed   Amelia   Updated February 18, 2022 at 12:11pm   2 Most recent comment from Stanislav Snagovskiy:Hello Prateek, Thank you for reaching out to us. Сould you provide me with more information and screenshots, regarding this issue? So I will be able to reproduce it and help you.I don't think th ...