As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Viet Amelia booking displayClosed Pre-purchase questions for Amelia   Updated March 17, 2022 at 12:10pm   2 Most recent comment from Marko Davidović:Hello Viet, Thank you for your interest in our product.We have an option in Amelia/customize section to hide choose employee fieldHope this helps.If you have any further questions please don't he ... Mohammed Displaying a returned csv or json table from an external API call via wbDataTablesClosed Pre-purchase questions for wpDataTables   Updated March 17, 2022 at 11:53am   2 Most recent comment from Miloš Jovanović:Hi, Mohammed Thanks for showing interest in wpDataTables - Sorry if I didn't understand everything correctly, please correct me if that's the case. Basically, you can get a CSV or JSON forma ... Gemma Wilks Individual / couple tickets for eventsClosed   Amelia   Updated March 17, 2022 at 11:02am   6 Most recent comment from Miloš Jovanović:Hi, Gemma.Extras are not included in Events, so this can't be done, unfortunately. Our developers are working on creating a fixed capacity for all ticket types, but there's no ETA at the m ... Niall MacMillan Big QueryClosed   wpDataTables   Updated March 17, 2022 at 11:00am   2 Most recent comment from Miloš Jovanović:Hi, NiallThanks for reaching out to usUnfortunately, that is not possible at this time. Perhaps we will add that in the future, but I can't say an ETA on it. At this time, it is only possible to ... Christian Edit event tagsClosed   Amelia   Updated March 17, 2022 at 10:19am   2 Most recent comment from Uroš Jovanović:Hello Christian,Thank you for reaching out to us. That cannot be done from the Amelia dashboard but I can be done from the database. There is a table in the database called "wp_amelia_events_tags" wh ... Jarno Kylander %coupon_used%Closed   Amelia   Updated March 17, 2022 at 9:59am   10 Most recent comment from Uroš Jovanović:Hello Jarno,Thank you for your feedback on this. Please reach out to us if you have any other questions. Pramesh Jain WebMob TechnologiesClosed Pre-purchase questions for Amelia   Updated March 17, 2022 at 6:21am   1 Most recent comment from Pramesh Jain:Email Us: [email protected] Skype: webmobtech WebMob Technologies is Mobile and Web Designing & Development software company located in India. Here we are the artists with ideas who work with enthu ... JOAN CARLES changes are not executedClosed   Amelia   Updated March 16, 2022 at 11:27pm   12 Most recent comment from Uroš Jovanović:Hello Joan,Thank you for clearing that up.The thing that caused this type of issue is that none of the services of the "Individual sessions" category is assigned to the employee in the work hours sett ... JOUSSEAUME OFFRES SUR UNE SEMAINEClosed   Amelia   Updated March 16, 2022 at 10:39pm   14 Most recent comment from Uroš Jovanović:Hello Eline,Thank you for that. I have sent you an invite from my personal email: [email protected] forward to talking to you. chauna Jones NotificationsClosed   Amelia   Updated March 16, 2022 at 3:24pm   5 Most recent comment from Miloš Jovanović:Hello Chauna, Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience! When we went to your site we s ... sharon change labels for login customer panelClosed   Amelia   Updated March 16, 2022 at 2:51pm   2 Most recent comment from Uroš Jovanović:Hello Sharon,Thank you for reaching out to us.Words can be changed using POEDIT or Loco Translate for example very easily. I suggest you install Loco Translate and then translate these strings. I ... Alicia Duminy integration on WIXClosed   Amelia   Updated March 16, 2022 at 2:50pm   2 Most recent comment from Miloš Jovanović:Hello Alicia, Thank you for purchasing our product, and for reaching out to us. Unfortunately, this is not possible. Amelia is a WordPress booking plugin and it can be installed only in the WordPress ... Coke Alvarez Request an appointment with the same email and different nameClosed   Amelia   Updated March 16, 2022 at 2:29pm   4 Most recent comment from Miloš Jovanović:Hi, CokeThis is quite odd. If you'd like, I can take a closer look at the set up, and try to isolate the issue for you. Please provide me a temporary WP-admin (administrator) user for your site ... arifah TooltipClosed   Amelia   Updated March 16, 2022 at 2:23pm   2 Most recent comment from Miloš Jovanović:Hello Arifah, Thank you for purchasing our product, and for reaching out to us. - I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in f ... Ani collecting credit cardClosed Pre-purchase questions for Amelia   Updated March 16, 2022 at 2:15pm   5 Most recent comment from Uroš Jovanović:Hello Ani,Thank you for clearing that up.Unfortunately, it is not possible as the only information that is stored within Amelia is the payment method used for appointment booking and the credit card d ...