We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

German Notification after woocommerce for clientClosed   Amelia   Updated March 7, 2022 at 6:53pm   4 Most recent comment from Uroš Jovanović:Hello,Unfortunately, that is currently not possible with Amelia's built-in features.Please feel free to search through our feature suggestion page, and see if someone may be already suggested th ... ts zoom settingsClosed   Amelia   Updated March 7, 2022 at 6:30pm   5 Most recent comment from Miloš Jovanović:Hi, tsYou're welcome.I did a bit of extra effort, because I was curious, to be honest, with the entire Zoom setup, so I discovered that they changed that "default Waiting room" behavior, at some ... Jack Hakimian Does it read availability from Google CalendarClosed Pre-purchase questions for Amelia   Updated March 7, 2022 at 6:15pm   4 Most recent comment from Uroš Jovanović:Hello Jack,That is right, It will remove the busy slots of both employees.Please reach out too us if you need further assistance. Vincent where is my account?Closed   Amelia   Updated March 7, 2022 at 4:28pm   2 Most recent comment from Uroš Jovanović:Hello Vincent,Thank you for reaching out to us.You will just need to deactivate the license on the first domain. Once you deactivate the license in Amelia/Settings/Activation on one site, you'll ... Saleh Fauzan About Hide TableClosed Pre-purchase questions for wpDataTables   Updated March 7, 2022 at 4:23pm   2 Most recent comment from Uroš Jovanović:Hello Saleh,Thank you for expressing interest in purchasing the wpDataTables plugin.1. This global search field is placed right above the table, and at this time, we don't have a way of changing ... Josh Data Tables not updating via Google APIClosed   wpDataTables   Updated March 7, 2022 at 3:14pm   5 Most recent comment from Aleksandar Vuković:Hello MikeI can't download your videos for some reason:Also, I can't access your staging siteCan you please open your own Private ticket, and share the credentials with us, so we can take ... Sherlock Categories shortcode showing only 4 categories - Free VersionClosed Pre-purchase questions for Amelia   Updated March 7, 2022 at 2:20pm   2 Most recent comment from Uroš Jovanović:Hello Sherlock,Thank you for reaching out to us.Please check if the working hours/service is set up properly on the Amelia/Settings/Provider settings page, and provide us with an update on whether tha ... Michelle Woocommerce QueryClosed   Amelia   Updated March 7, 2022 at 1:40pm   3 Most recent comment from Marko Davidović:Hello Michelle, Thank you for purchasing our product, and for reaching out to us.Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than ... CHIEH HO Not clear appointments CSV fileClosed   Amelia   Updated March 7, 2022 at 12:24pm   2 Most recent comment from Uroš Jovanović:Hello Chien,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as t ... Samer Hassan zoom meeting links not showingClosed   Amelia   Updated March 7, 2022 at 11:50am   6 Most recent comment from Marko Davidović:Hello Samer,We are glad that we're able to help you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the ... DoQtor SchedulingClosed   Amelia   Updated March 7, 2022 at 11:08am   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.For that purpose, you could use the "Special days" feature where you can set the working hours of an employee for specific days.You can read more about the Speci ... Carmelo Caruso column data type string (230 characters size limit?!)Closed   wpDataTables   Updated March 7, 2022 at 10:59am   6 Most recent comment from Miloš Jovanović:Hey, CarmeloYou're welcome, no problem at all.If anything else happens that you might need assistance with, or any other questions, please create a new ticket.Have an awesome day! danial Norouzzadeh Rahimi Limit accees to an employeeClosed   Amelia   Updated March 7, 2022 at 10:13am   4 Most recent comment from Marko Davidović:Hello Danial,Service is not shown on the front end on-site it is visible only in the backend.And when these customers want to book they have to contact you to book for them via the backend because th ... Karan Gill Amelia Wordpress User IntegrationClosed Pre-purchase questions for Amelia   Updated March 7, 2022 at 10:11am   2 Most recent comment from Marko Davidović:Hello Karan, Thank you for your interest in our product.Currently, we do not have an option for importing the customers but we have option to Automatically create Amelia Customer user– If this op ... David Working hours are not in syncClosed   Amelia   Updated March 7, 2022 at 10:11am   6 Most recent comment from Uroš Jovanović:Hello David,My colleague has informed me that he helped you resolve this issue.Please reach out to us if you have any other questions.