We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Elisabeth adjust preselected date in calender search booking viewClosed   Amelia   Updated March 10, 2022 at 5:22pm   2 Most recent comment from Uroš Jovanović:Hello Elisabeth,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features.Please feel free to search through our feature suggestion page, ... Mel Anthony I looking for an appointment plugin that has a capabiltity the user to choose a timezone when they choose a date. Does your plugin have this functionality?Closed Pre-purchase questions for Amelia   Updated March 10, 2022 at 4:27pm   2 Most recent comment from Uroš Jovanović:Hello Mel,Thank you for expressing interest in purchasing the Amelia plugin.Unfortunately, there is no such option to allow customers to choose the time zone when creating an appointment, but there is ... Matt Sheeks No longer able to download pluginClosed   Amelia   Updated March 10, 2022 at 4:22pm   4 Most recent comment from Uroš Jovanović:Hello Matt,Thank you for providing us with the video of the issue that you are dealing with.We will perform checks regarding this issue. Were you able to install the plugin with the zipped folder tha ... stef van der velden bring someone with you option including bookerClosed   Amelia   Updated March 10, 2022 at 3:26pm   6 Most recent comment from Stanislav Snagovskiy:Dear Stef,Hope everything is well with you.Thanks for your suggestion!I'll forward this to my management and development team and if they find it needs to be prioritized, it will be.If you have a ... Dennis Greeven Events list not filtered on mobileClosed   Amelia   Updated March 10, 2022 at 3:26pm   2 Most recent comment from Miloš Jovanović:Hi, DennisThanks for reaching out to us- I am not able to replicate the issue on my end. At least if I understood you correctly.Basically, on desktop screen, and laptop, I can see five events showing ... Bogdan Question related to time tableClosed Pre-purchase questions for Amelia   Updated March 10, 2022 at 3:19pm   8 Most recent comment from Uroš Jovanović:Hello Bogdan,Glad to hear that the issue has been resolved.Feel free to contact us if you have any other questions. charles so Cannot display zh-TWClosed   Amelia   Updated March 10, 2022 at 2:42pm   12 Most recent comment from Uroš Jovanović:Hello Charles,Glad to hear that the issue has been resolved.Feel free to contact us if you have any other questions. Marco HelpClosed   Amelia   Updated March 10, 2022 at 2:23pm   8 Most recent comment from Marko Davidović:Hello Marco,If you change your mind and if you have some additional questions, we are here for you.We wish you all the best. Genevieve Calendar not syncingClosed Pre-purchase questions for Amelia   Updated March 10, 2022 at 2:20pm   5 Most recent comment from Miloš Jovanović:Hi, Genevieve- Can you please update the plugin to the latest version, and check to enable this setting :- Let me know how it goes, we will be here to assist. Thank you Julia Amelia users and employeesClosed   Amelia   Updated March 10, 2022 at 2:04pm   2 Most recent comment from Miloš Jovanović:Hi, Julia- Thanks for reaching out to usPlease provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that� ... William Sauvé languageClosed   wpDataTables   Updated March 10, 2022 at 1:57pm   4 Most recent comment from Aleksandar Vuković:Hello BérangèreWe can't say exactly what happened on your end, but you can download the installation file for the plugin again (from our store), extract it and copy the .po and .mo files from . ... Ankit Let user decide the time the time slotsClosed   Amelia   Updated March 10, 2022 at 1:19pm   2 Most recent comment from Miloš Jovanović:Hi, AnkitThanks for reaching out to us- At this time, this is not achievable with any of our built-in functionalities in Amelia.The developers have this feature in their scope for the future, but I ca ... takuro Mail after bookingClosed   Amelia   Updated March 10, 2022 at 1:17pm   6 Most recent comment from Uroš Jovanović:Hello Takuro,Unfortunately, this is currently not possible with Amelia's built-in features.Please feel free to search through our feature suggestion page, and see if someone may be already sugge ... Daniel Paredes ConsultaClosed Pre-purchase questions for Amelia   Updated March 10, 2022 at 1:02pm   4 Most recent comment from Miloš Jovanović:Hi, Daniel Thanks for showing interest in Amelia. At this time, we don't have this capability built in the plugin.  The developers have this feature in the scope for the future, that will allow ... Carole I don't know if this is the right pluginClosed   Amelia   Updated March 10, 2022 at 12:33pm   4 Most recent comment from Marko Davidović:Hello Carole,Yes of course it can and you see classes per time periods.This employee is assigned to Yoga and Salsa from 9 am to 12 pm and from 11 am to 12 pm on for different services or in your case ...