We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Adam Klement A questionClosed Pre-purchase questions for Amelia   Updated March 5, 2022 at 4:14pm   2 Most recent comment from Stanislav Snagovskiy:Hello Adam,Thank you for reaching out to us.First of all, please check this article: Using Multiple Languages in AmeliaThe plugin can be translated using POEDIT or Loco Translate easily. I sugg ... Leah Matthews 1 Service PackageClosed   Amelia   Updated March 5, 2022 at 4:06pm   6 Most recent comment from Stanislav Snagovskiy:Dear Leah, Hope everything is well with you.This happened because your service Get Your Life Back (Package) (ID: 5) was turned off to display on your front-end: If you have any further questions or ... Mee Google sheets API or oldClosed   wpDataTables   Updated March 9, 2022 at 1:48pm   8 Most recent comment from Miloš Jovanović:Hi, MeeSorry for such a waiting time on this.Regarding  the Ultimate member issue,we don't have any reported conflicts with ultimate member, and it should work just like any membership plugin wi ... Against The Odds Selectbox filter not showing all the optionsClosed   wpDataTables   Updated March 4, 2022 at 8:29pm   24 Most recent comment from Miloš Jovanović:Hey, David- Yup, we will proceed on that ticket, thanks.Of course, as you know, feel free to open new tickets if anything else unrelated happens. Thank you. Keith Stacking columnsClosed   wpDataTables   Updated March 4, 2022 at 5:37pm   5 Most recent comment from routplaner:Delivery Management Software is a tool that helps streamline the product delivery process from start to finish. Allow your customers to track their service in real-time. Delivery management software ... Lee Kaninthanond Amelia Lite installed and Dashboard not loading and data employee can't select from create services.Closed Pre-purchase questions for Amelia   Updated March 4, 2022 at 4:08pm   8 Most recent comment from Marko Davidović:Hello Lee,Can you please forward this to your hosting provider because something does not allow access to this.The HTTP 403 Forbidden response status code indicates that the server understands the re ... Armin Booking for logged in onlyClosed   Amelia   Updated March 4, 2022 at 3:24pm   2 Most recent comment from Uroš Jovanović:Hello Armin,Thank you for reaching out to us.Unfortunately, there is currently no such option as the customer registration in Amelia works with the appointment booking.Please feel free to search throu ... Rob Huurman Create invoiceClosed   Amelia   Updated March 4, 2022 at 2:43pm   2 Most recent comment from Marko Davidović:Hello Rob, Thank you for purchasing our product, and for reaching out to us.Unfortunately, this is not possible Amelia does not have the option to send an invoice to the customer. I'll kindly ask ... Denis define height in calendar container to see more eventsClosed   Amelia   Updated March 4, 2022 at 2:35pm   2 Most recent comment from Marko Davidović:Hello Denis, Thank you for purchasing our product, and for reaching out to us.Unfortunately, this cannot be changed at the moment, even with custom CSS, we would be happy to send you the code, but at ... Julie Rogers Tax exempt needed pleaseClosed Pre-purchase questions for wpDataTables   Updated March 4, 2022 at 2:21pm   4 Most recent comment from Uroš Jovanović:Hello Julie,When it comes to sales tax exemption certificates, currently the process is as follows. Once a customer has paid for an invoice they have been issued, Paddle will manually review the custo ... Diego Insaurralde malfunctionClosed   Amelia   Updated March 4, 2022 at 2:18pm   4 Most recent comment from Marko Davidović:Hello Diego,You mentioned that the customer does not receive a link to the customer panel in your first message. You didn't tell us anything about the notifications. If all your notifications don ... Demetric Ford wpDataChartsClosed   wpDataTables   Updated March 4, 2022 at 2:16pm   2 Most recent comment from Aleksandar Vuković:Hello DemetricSomething like this is not possible with the built-in features of chart engines, but you would be able to do this with some wpDataCharts callbacks.  Every chart exposes several options ... Rachid ZAIRI Way to display valuesClosed   wpDataTables   Updated March 4, 2022 at 2:15pm   2 Most recent comment from Aleksandar Vuković:Hello RachidThank you for your purchase.These look like basic line and column charts. Please check out our documentation about charts, and let us know if you have some specific issues or questions re ... Weiss-Institut Translation in FrontendClosed   Amelia   Updated March 4, 2022 at 1:59pm   9 Most recent comment from Marko Davidović:Hello,As far as we can see everything is in the German language, on-site has been translated. If you have something else in mind please write to us in a little more detail.Looking forward to your repl ... Yves Strick Service and locationsClosed   Amelia   Updated March 4, 2022 at 11:44am   4 Most recent comment from Uroš Jovanović:Hello Yves,Glad to hear that.Feel free to contact us if you have any other questions.