We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

charles so 500 Internal Server Error when using employee panelClosed   Amelia   Updated March 10, 2022 at 7:55am   2 Most recent comment from Marko Davidović:Hello Charles, Thank you for purchasing our product, and for reaching out to us.The 500 Internal Server Error is a server-side error, meaning the problem probably isn't with your computer, Intern ... Berger Multi entrepriseClosed Pre-purchase questions for Amelia   Updated March 10, 2022 at 7:39am   2 Most recent comment from Marko Davidović:Hello Berger, Thank you for your interest in our product.Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. Since a ... John Scatter plotsClosed Pre-purchase questions for wpDataTables   Updated March 9, 2022 at 9:32pm   4 Most recent comment from Miloš Jovanović:Hey, JohnI am not sure how is that possible. On my browser, and my colleagues, we both checked and because the devs set now all columns as integers, it works OK.This is a screenshot I am taking just ... Ronny Hardaway Customize "No data available in table" messageClosed   wpDataTables   Updated March 9, 2022 at 8:45pm   2 Most recent comment from Aleksandar Vuković:Hello Ronny.I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/2997744/For future reference, please don't open m ... Ronny Hardaway Customize "No data available in table" messageClosed   wpDataTables   Updated March 9, 2022 at 8:45pm   2 Most recent comment from Aleksandar Vuković:Hello Ronny.You can change the string using the Loco Translate plugin, for example. Just search for "No data available in table" and add a translation for it.Another option would be to change it in th ... Blagoj Is there any way to replace an existing table?Closed   wpDataTables   Updated March 9, 2022 at 8:29pm   4 Most recent comment from Aleksandar Vuković:You're welcome, Blagoj.Glad I could help.If you need some further assistance, please feel free to reach out to us. Justin Weldon Filters to contain Distinct Column Entries as a Drop DownClosed   wpDataTables   Updated March 9, 2022 at 8:20pm   2 Most recent comment from Aleksandar Vuković:Hello JustinI'm not sure if I understood correctly, but I believe you're looking for the "Define values list" option:With it, you can define possible values for both editing and filtering. F ... Hike-dogs Information about functionsClosed Pre-purchase questions for Amelia   Updated March 9, 2022 at 4:25pm   4 Most recent comment from Hike-dogs:Hi César, we want a unique qr code for every customer (one time use), which should be linked to our ticket entrance system Jorgen Bugge Cannot activate, most menu items not workingClosed   wpDataTables   Updated March 9, 2022 at 3:54pm   27 Most recent comment from Miloš Jovanović:Hey, Jorgen- Yes, that is quite odd, with the setting, but it's OK, what matters is that we made progress on that.Well, for now, if you can keep that enabled, seems like everything is fixed. Bu ... Manuela Amelia Events without booking optionClosed   Amelia   Updated March 9, 2022 at 3:14pm   2 Most recent comment from Miloš Jovanović:Hi, ManuelaThanks for reaching out to usSorry but I don't understand what you mean. You can't create events that are not bookable - the plugin is designed to serve as Appointment and Event b ... daniel my employees working hoursClosed Pre-purchase questions for Amelia   Updated March 9, 2022 at 3:12pm   2 Most recent comment from Miloš Jovanović:Hi, danielThanks for reaching out to usPlease check the "Period available for booking in advance" in Amelia's General Settings, and in each Service's Settings tab. If this doesn't help ... Maximiliano Gallegos BookingClosed   Amelia   Updated March 9, 2022 at 3:10pm   2 Most recent comment from Uroš Jovanović:Hello Maximiliano,Thank you for reaching out to us.Please note that the official language of our support team is English, thus I would like to apologize in advance if anything is lost in the translati ... Patrick Waiting-listClosed   Amelia   Updated March 9, 2022 at 3:00pm   4 Most recent comment from Marko Davidović:Hello Patrick,We are glad to hear that every votes count, thank you for that.If you have any more questions please feel free to open another ticket. We wish you all the best. ts Events without bookingClosed   Amelia   Updated March 9, 2022 at 2:40pm   3 Most recent comment from Miloš Jovanović:Hi, tsThanks for reaching out to us- I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features. Please feel free to search through ... claudia NOT WORKING Send all notifications to additional addresses:Closed   Amelia   Updated March 9, 2022 at 2:17pm   12 Most recent comment from Marko Davidović:Hello Claudia, Yes, we noticed, but we couldn't find the page where Amelia was, thank you for that. We are testing and trying to see exactly what is happening. But as mentioned, everything works ...