As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Cedric Janssens Custom fields in CalendarClosed   Amelia   Updated March 20, 2022 at 12:34pm   2 Most recent comment from Uroš Jovanović:Hello Cedric,Thank you for reaching out to us.Unfortunately, that is currently not possible with Amelia's built-in features.Please feel free to search through our feature suggestion page, and se ... dani staff memebersClosed Pre-purchase questions for Amelia   Updated March 20, 2022 at 11:57am   4 Most recent comment from Uroš Jovanović:Hello Dani,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Marina Different Google Meet link for each employeeClosed   Amelia   Updated March 19, 2022 at 10:14am   2 Most recent comment from Marko Davidović:Hello Marina, Thank you for purchasing our product, and for reaching out to us.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high numb ... SACHA Filtering WpDataTablesClosed   wpDataTables   Updated March 19, 2022 at 3:34am   2 Most recent comment from Miloš Jovanović:Hi, SachaThanks for reaching out to us.This is how you can define how many values will be presented in a dropdown filter.In the data tab of the column setting - number of possible values to load.Let m ... Lui Motta Where to insert font files?Closed   Amelia   Updated March 18, 2022 at 9:05pm   2 Most recent comment from Miloš Jovanović:Hi, LuiThanks for reaching out to us- You can use any folder you wish for this.If you're using custom fonts, you need to add the path to the custom font in Customise:Let me know if you need furt ... Julian Marketing Tools On AmeliaClosed Pre-purchase questions for Amelia   Updated March 18, 2022 at 9:01pm   2 Most recent comment from Miloš Jovanović:Hi, JulianThanks for reaching out to us.That is only available in the premium version- Let me know if you have further questions. Thanks Accodelades Coupon Code FieldClosed   Amelia   Updated March 18, 2022 at 5:07pm   2 Most recent comment from Miloš Jovanović:Hi, AccodeladesThanks for reaching out to usAt the moment, this is how the plugin works, but we will forward your suggestion to our development team.Please feel free to search through our feature sugg ... Matteo Booking errorClosed   Amelia   Updated March 18, 2022 at 3:59pm   2 Most recent comment from Miloš Jovanović:Hi, MatteoThanks for reaching out to usThis has been implemented a few months ago - it's not new behaviour, and unfortunately, it cannot be changed. We cannot revert the plugin to an earlier stat ... Bart Meeting room reservationClosed Pre-purchase questions for Amelia   Updated March 18, 2022 at 2:48pm   2 Most recent comment from Miloš Jovanović:Hi, BartThanks for reaching out to usSomething like this is possible, but not in that exact way. You can create a 1-hour long service and add Extras to it (that would have a custom price and a custo ... Marco HTML formatting displaying issuesClosed   Amelia   Updated March 18, 2022 at 1:33pm   10 Most recent comment from Marko Davidović:Hello Marco,We received feedback from our colleagues.They made a service to test that description in google calendar and it renders well. They left you a service so you can take a look.They just enabl ... Lauren Wadley Setting up EventsClosed   Amelia   Updated March 18, 2022 at 1:17pm   2 Most recent comment from Miloš Jovanović:Hi, Lauren. Sorry, i accidentaly sent you a duplicate reply on email. - Can you please take a look at this Documentation help page about setting up Events? https://wpamelia.com/events/ And here is a ... Richard Taking Deposits for services of 0 and extras with valueClosed   Amelia   Updated March 18, 2022 at 1:07pm   2 Most recent comment from Miloš Jovanović:Hi, RichardThanks for reaching out to us- I am sincerely sorry to disappoint you, but this is not possible at this time.At this moment, you would have to add the fixed price for the service in order ... Daniel Martín Écija Pro version installationClosed   Amelia   Updated March 18, 2022 at 1:03pm   2 Most recent comment from Miloš Jovanović:Hi, DanielThanks for reaching out to usCan you please follow the steps from this article? InstallationLet me know how it goes, and if you need any further assistance. Thanks Marina Klarna on MollieClosed   Amelia   Updated March 18, 2022 at 12:59pm   2 Most recent comment from Miloš Jovanović:Hi, MarinaThanks for reaching out to usKlarna Pay in 3 is also added through Mollie Orders API (https://docs.mollie.com/orders/overview) and thus it can't be used in Amelia.- Sorry about the inc ... Ken Marshall Notification IssueClosed   Amelia   Updated March 18, 2022 at 12:49pm   2 Most recent comment from Miloš Jovanović:Hello Ken, Thank you for purchasing our product, and for reaching out to us. An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party setti ...