We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Stefano Petruzzellis Book multiple servicesClosed   Amelia   Updated March 3, 2022 at 1:42pm   2 Most recent comment from Marko Davidović:Hello Stefano, Thank you for purchasing our product, and for reaching out to us.Unfortunately, it is not possible to book multiple services at once except with our package option. You can add extras ... Jimbo Clark events that cross midnightClosed   Amelia   Updated March 3, 2022 at 12:46pm   9 Most recent comment from Uroš Jovanović:Hello Jimbo,I am unable to log into your website, as the username/email seems to be wrong.Which changes have you performed to your Google Calendar exactly?Looking forward to your reply. Anna booking options, video and membershipClosed Pre-purchase questions for Amelia   Updated March 3, 2022 at 10:36am   2 Most recent comment from Uroš Jovanović:Hello Anna,Thank you for expressing interest in purchasing the Amelia plugin.Amelia has integration with Zoom and it enables employees and customers to receive an email with a link for the zoom meeti ... Lynn Ackerman Replacing free plugin with premium downloadClosed Pre-purchase questions for wpDataTables   Updated March 3, 2022 at 10:36am   3 Most recent comment from Miloš Jovanović:Hi, Lynn AckermanI am delighted to hear that this has been resolved. Thank you for letting us know.Anything else that we could assist with, don't hesitate to create new tickets. Have a great day ... Muhammad Khan Inquiry for Best Suited PlanClosed Pre-purchase questions for Amelia   Updated March 3, 2022 at 9:54am   4 Most recent comment from Uroš Jovanović:Hello Muhammad,Unfortunately, the local installation will still be treated as an active domain, but you could install it locally and then migrate it to the live website. When you are moving on live s ... Rebecca Tully URGENT - CANNOT UPDATE AMELIA DESPITE LICENCEDClosed   Amelia   Updated March 3, 2022 at 9:51am   17 Most recent comment from Uroš Jovanović:Hello Rebecca,Now I can see what issue you are dealing with, unfortunately, I cannot troubleshoot the problem without looking at it. Can you please install the latest version of the plugin that is at ... Michael Hoo custimize color employee panelClosed   Amelia   Updated March 3, 2022 at 9:47am   4 Most recent comment from Uroš Jovanović:Hello Michael,Glad to hear that the issue has been resolved.Feel free to contact us if you have any other questions. Jason Long Editing EventsClosed   Amelia   Updated March 3, 2022 at 9:25am   30 Most recent comment from Aleksandar Vuković:Hey JasonI'll check out the other ticket, and assign it to me. You can expect my response there soon. Richard Free time between two sessionsClosed   Amelia   Updated March 3, 2022 at 9:19am   4 Most recent comment from Marko Davidović:Hello Richard,You can find your buffer time for each service in Amelia/services/edit serviceHope this helps. Trey Barkett calendar arrangementClosed   Amelia   Updated March 3, 2022 at 8:03am   2 Most recent comment from Marko Davidović:Hello Trey, Thank you for purchasing our product, and for reaching out to us.Unfortunately, there is no such a possibility at the moment but it is a good suggestion. I'll kindly ask you to add i ... Temper Can one customer have two email address / phone numbers?Closed   Amelia   Updated March 3, 2022 at 12:16am   5 Most recent comment from Uroš Jovanović:Hello Temper,Glad to hear that.Feel free to contact us if you have any other questions. Tomonori Maruyama Can not display events when I read web pageClosed   Amelia   Updated March 2, 2022 at 6:33pm   4 Most recent comment from Marko Davidović:Hello TomonoriYou are most welcome we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, ... Ranjan pre purchse questionClosed Pre-purchase questions for Amelia   Updated March 2, 2022 at 6:21pm   2 Most recent comment from Uroš Jovanović:Hello Ranjan,Thank you for expressing interest in purchasing the Amelia plugin.Can you please elaborate on what actually you are referring to customizing the option on this theme?Looking forward to yo ... Kevin Stripe and PaypalClosed Pre-purchase questions for Amelia   Updated March 2, 2022 at 6:13pm   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us. Amelia has integration with PayPal and Stripe and also with Mollie and WooCommerce. You can use any of this payment methods with any of Amelias licenses bas ... Traci email placeholders for priceClosed   Amelia   Updated March 2, 2022 at 5:41pm   6 Most recent comment from Uroš Jovanović:Hello Traci,Apologies for the incorrect information I provided you with in the previous response.Unfortunately, at the moment, there is no ammount_paid placeholder that you can add to the notification ...