As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

claudia Problemi con l'inserimento di notifiche personalizzateClosed   Amelia   Updated March 14, 2022 at 11:36am   5 Most recent comment from Marko Davidović:Hello Claudia,Thank you for your answer, we will keep in mind that we have not had such a specific case reported so far.We are glad that everything else works except emoji.If you have any more questio ... Lyndal GSTClosed   Amelia   Updated March 14, 2022 at 10:49am   4 Most recent comment from Marko Davidović:Hello Lyndal,Unfortunately, there is no other workaround. We understand your point of view and I'll kindly ask you to add it as a feature suggestion on this page.  Features are pushed up on ... Bucky Henson Billling-Duplicate PurchaseClosed   wpDataTables   Updated March 14, 2022 at 10:23am   2 Most recent comment from Aleksandar Vuković:Hello Bucky.We refunded the most recent purchase, and you'll receive your money within 7 business days.As for updating the plugin to the most recent version, please take a look at the attached a ... Sha Zoom IntegrationClosed Pre-purchase questions for Amelia   Updated March 14, 2022 at 10:04am   6 Most recent comment from Uroš Jovanović:Hello Sharla,Glad to hear that the issue has been solved.Feel free to contact us if you have any other questions. Christian Woocommerce refundClosed   Amelia   Updated March 14, 2022 at 8:33am   2 Most recent comment from Marko Davidović:Hello Christian, Thank you for purchasing our product, and for reaching out to us. You can choose which appointment, event, and package status in Amelia will match which order status in WooCommerce. ... Kenneth Larson New purchaseClosed   Amelia   Updated March 14, 2022 at 8:33am   2 Most recent comment from Marko Davidović:Hello Kenneth, Thank you for purchasing our product, and for reaching out to us.Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than u ... Heidi In and Out timesClosed   Amelia   Updated March 14, 2022 at 8:30am   2 Most recent comment from Marko Davidović:Hello Heidi, Thank you for purchasing our product, and for reaching out to us. Thank you for your kind words.  Amelia doesn’t work that way exactly. In Amelia, you can book an appointment with a f ... Warren Inserting the purchase code in my local version of Amelia has activated on of my site licences.Closed   Amelia   Updated March 14, 2022 at 8:23am   2 Most recent comment from Marko Davidović:Hello Warren, Thank you for purchasing our product, and for reaching out to us.Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than us ... eyethstudios AppointmentClosed   Amelia   Updated March 14, 2022 at 8:11am   8 Most recent comment from Marko Davidović:Hello,We couldn't book on the front end because it asked us for a coupon code that we didn't haveBut when we booked from the back we could see the appointmentEverything can be seen when we b ... Melvin Brea New icons for payment typesClosed   Amelia   Updated March 14, 2022 at 7:48am   2 Most recent comment from Marko Davidović:Hello Melvin, Thank you for reaching out to us. The images for payments on the front-end can be changed in /wp-content/plugins/ameliabooking/public/img/payments/icons/ and /wp-content/plugins/ameliab ... Brad Ward Ward Limiting services to certain clientsClosed   Amelia   Updated March 14, 2022 at 7:47am   2 Most recent comment from Marko Davidović:Hello Brad, Thank you for purchasing our product, and for reaching out to us. Unfortunately, Amelia does not have such a possibility. But there may be a workaround you're interested in. Any membe ... Monweb double panel viewClosed   Amelia   Updated March 14, 2022 at 7:37am   4 Most recent comment from Marko Davidović:Hello Ma Web,Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience! Unfortunately currently, there ... Lauren Byleveld The calendar on mobileClosed   Amelia   Updated March 11, 2022 at 5:42pm   4 Most recent comment from Miloš Jovanović:Hi, Elisabeth- Yes, we absolutely agree with that, and our developers are working on the improvement.We hope it will be included as soon as possible. Thank you. Damir Serbanovic How to hide Notifications in Amelia dashboardClosed   Amelia   Updated March 11, 2022 at 5:26pm   2 Most recent comment from Miloš Jovanović:Hi, DamirThanks for reaching out to us- If you click on "Do not show again", the notifications will not reappear again.Let me know if you need further assistance. Thank you jose notifications by serviceClosed Pre-purchase questions for Amelia   Updated March 11, 2022 at 3:44pm   2 Most recent comment from Miloš Jovanović:Hi, joseThanks for reaching out to us- You can add an additional email in Amelia Settings/Notifications to which all email notifications will be sent. As for the custom notifications per service, you ...