We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jacques Blanc Limitation réservations pour un service pour gérer des équipementsClosed   Amelia   Updated March 8, 2022 at 2:47pm   2 Most recent comment from Marko Davidović:Hello Jacques, Thank you for purchasing our product, and for reaching out to us.Please note that the official support language is English, and we have to use Google Translator to try and understand o ... Stefania Ricchieri Set time slot beyond 8 hoursClosed   Amelia   Updated March 8, 2022 at 2:33pm   6 Most recent comment from Uroš Jovanović:Hello Stefania,Glad to hear that the issue has been resolved. Feel free to contact us if you have any other questions. Robin Koss Appointment booking - Google CalendarClosed   Amelia   Updated March 8, 2022 at 2:10pm   12 Most recent comment from Uroš Jovanović:Hello Robin,Glad to hear that.Feel free to contact us if you have any other questions. Hassan Zia Studio Booking websiteClosed Pre-purchase questions for Amelia   Updated March 8, 2022 at 2:08pm   6 Most recent comment from Miloš Jovanović:Hi, Hassan Zia - We have this planned to be finished in the next 2 months, but I have to point out that sometimes the developers don't meet the estimated time, because there are a lot of unpredi ... John Riedl Printing the Calendar and\or Appointment ListClosed   Amelia   Updated March 8, 2022 at 1:34pm   2 Most recent comment from Uroš Jovanović:Hello John,Thank you for reaching out to us.Unfortunately, that is currently not possible with Amelia's built-in feature.Please feel free to search through our feature suggestion page, and see i ... Lauren Byleveld bookings that are time limitedClosed   Amelia   Updated March 8, 2022 at 1:24pm   2 Most recent comment from Marko Davidović:Hello Lauren, Thank you for purchasing our product, and for reaching out to us.We went to your site as far as we can see everything is in order. We could only book on certain time slots. If you test b ... Brandon Lee Unable to add SMS to "Send additional text messages"Closed   Amelia   Updated March 8, 2022 at 12:50pm   6 Most recent comment from Marko Davidović:Hello Steven,We forwarded your ticket to our level 2 agents so they can find out exactly what the issue is. In the meantime, we are sending you our latest version of Amelia 4.5 to install you can find ... charles so Panel can only be placed within page headerClosed   Amelia   Updated March 8, 2022 at 12:27pm   6 Most recent comment from Uroš Jovanović:Hello Charles,Glad to hear that. I will reply to your other ticket as soon as possible. Michelle Viljoen Multiple DatesClosed Pre-purchase questions for Amelia   Updated March 8, 2022 at 11:54am   2 Most recent comment from Uroš Jovanović:Hello Michelle,Thank you for expressing interest in purchasing the Amelia plugin.For this purpose, you can enable the recurring appointment for the service and the customers will be able to choose mul ... Wilfred Laxa Google Meet with Recurring EventsClosed   Amelia   Updated March 8, 2022 at 9:55am   2 Most recent comment from Uroš Jovanović:Hello Wilfred,Thank you for reaching out to us.For this purpose, you need to enable the "Enable Google Meet", Add Event's Attendees, and "Send Event Invitation Email" options on the Amelia/Settin ... Sophie Pricing for additional usersClosed   Amelia   Updated March 8, 2022 at 9:21am   2 Most recent comment from Uroš Jovanović:Hello Sophie,Thank you for reaching out to us.At the moment,  there is no such option as the price multiplies by each person that a customer brings to the appointment. If you want, you could use the ... mickna Data from Formidable repeaterClosed Pre-purchase questions for wpDataTables   Updated March 8, 2022 at 8:54am   2 Most recent comment from Aleksandar Vuković:Hello MichaelThank you for your interest in our plugin.At the moment, using repeater fields in wpDataTables is not possible. Our developers do have this planned for the future, but I can't say e ... Sebastian Customizing AmaliaClosed   Amelia   Updated March 7, 2022 at 11:02pm   2 Most recent comment from Uroš Jovanović:Hello Sebastian,Thank you for reaching out to us.You can use the following CSS code to hide the employee field from Step 4 of the booking form: .amelia-app-booking #amelia-booking-wrap .am-step-bookin ... Jaffer Amelia Plugin VulnerabilityClosed   Amelia   Updated March 7, 2022 at 10:22pm   5 Most recent comment from Uroš Jovanović:Hello Jaffer,That is right.This is resolved in the newest update. Please reach out to us if you have any other questions. Thomas Kiesenebner Amelia PlanClosed   Amelia   Updated March 7, 2022 at 7:31pm   2 Most recent comment from Miloš Jovanović:Hi, Thomas Thanks for reaching out to us. - Our developers launched a new custom pricing feature for Events in version 4.4, "Tickets for Events" – Adding custom pricing to your Amelia Events, allow ...