As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Igor Vinícius Neumann de Paiva Filter with variableClosed Pre-purchase questions for wpDataTables   Updated March 28, 2022 at 7:31am   7 Most recent comment from Aleksandar Vuković:Hello again Igor.Our developers aren't quite sure what you need exactly, but you can try wrapping your logic in load event with jQuery: https://api.jquery.com/load-event/ Please note that this i ... Bryan FPX Payment MethodClosed Pre-purchase questions for Amelia   Updated March 24, 2022 at 9:51am   8 Most recent comment from Marko Davidović:Hello Bryan,We meant so far there is no any issue that any payment method from WooCommerce cannot be used.Hope this clarifies it.If you have any further questions please don't hesitate to ask. Vince Double bookingClosed Pre-purchase questions for Amelia   Updated March 24, 2022 at 9:45am   2 Most recent comment from Marko Davidović:Hello Vince, Thank you for your interest in our product.Unfortunately, you can't do all that in Amelia, you can do something similar.You can have two services created and one employee on both ser ... KANA KIMURA 支払い方法についてClosed   Amelia   Updated March 24, 2022 at 9:28am   4 Most recent comment from Marko Davidović:Hello Kana, We are sorry for the misunderstanding we thought that you want to change the icon text only. As for adding other payment methods unfortunately you can not add them, the only methods that y ... Omar LAYOUT MOBILEClosed   Amelia   Updated March 24, 2022 at 8:03am   2 Most recent comment from Marko Davidović:Hello Omar, Thank you for purchasing our product, and for reaching out to us.Unfortunately no currently, there is no such feature built-in.You can take a look at our demos there you can see how Ameli ... Heiner Event only visible and bookable for certain user rolesClosed   Amelia   Updated March 24, 2022 at 7:12am   2 Most recent comment from Marko Davidović:Hello Heiner, Thank you for purchasing our product, and for reaching out to us, we are glad to have you back. Amelia doesn't yet have a membership feature, but it will be developed as a part of t ... Torsten Wagner Mails from frontend-Booking not sendingClosed   Amelia   Updated March 24, 2022 at 7:11am   13 Most recent comment from Marko Davidović:Hello Torsten, We are glad that we managed to help you and we are sorry to hear that you have lost some settings, we hope that this will not happen to you again. We wish you all the best and if you ha ... Bryan Payment GatewayClosed Pre-purchase questions for Amelia   Updated March 23, 2022 at 9:50pm   2 Most recent comment from Miloš Jovanović:Hi, BryanI can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3008223/ For future reference, please don't open mu ... Alexander Limit table width - Word wrap two tables?Closed Pre-purchase questions for wpDataTables   Updated March 23, 2022 at 7:37pm   5 Most recent comment from Miloš Jovanović:Hi, syntastic I apologise for taking so much time in replicating this for you.  First of all, thank you for discovering this, seems like we have a little bug to fix.  I can see that the CSS style ... Mike Fowler Multiple BookingsClosed   Amelia   Updated March 23, 2022 at 6:06pm   2 Most recent comment from Miloš Jovanović:Hi, MikeThanks for reaching out to us. Sorry about the late response time.If I understood correctly, do you need to set up the possibility for multiple people to book together, as a Group booking?If ... Paal Joachim Romdahl Placeholder text in e-mail field shows a mix of characters.Closed   Amelia   Updated March 23, 2022 at 5:12pm   8 Most recent comment from Stanislav Snagovskiy:Dear Paal,You're welcome,Thank you for the detailed solution description.I'm glad that now everything is working fine. If you have any further questions or issues, please feel free to open ... Lui Motta 2 way sync not workingClosed   Amelia   Updated March 23, 2022 at 2:51pm   4 Most recent comment from Miloš Jovanović:Hi, Lui- I believe that it is named "2 way sync", because Google Calendar is sending the information of which time spans are busy, and those time frames are then blocked in Amelia, so that there is n ... liran can i limit customer to book only 1 appoitment?Closed Pre-purchase questions for Amelia   Updated March 23, 2022 at 1:01pm   4 Most recent comment from Uroš Jovanović:Hello Liran,There is currently no such option as well, as the registration of the customers in Amelia happens when they book an appointment.Please reach out to us if you have any other questions. Francois-Pierre Thibault Custom html columnClosed Pre-purchase questions for wpDataTables   Updated March 23, 2022 at 12:07pm   2 Most recent comment from Aleksandar Vuković:Hello Francois-PierreThank you for your interest in our plugin.Yes, when you're adding data in a string-type column, you can add custom HTML. For example: text1, text2, text3And so on.Please note ... Andrew Excel Like Editor Values UneditableClosed   wpDataTables   Updated March 23, 2022 at 11:13am   4 Most recent comment from Aleksandar Vuković:You're welcome, Andrew, glad I could help!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.