We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jesus Regalado Questions about Amelia and woocommerceClosed Pre-purchase questions for Amelia   Updated March 15, 2022 at 12:19pm   2 Most recent comment from Marko Davidović:Hello Jesus, Thank you for purchasing our product, and for reaching out to us. With our Event you can create a ticketing system and have custom pricing for tickets, you can read more about it here. ... Peter HIbberd Booking sessions for age rangesClosed   Amelia   Updated March 15, 2022 at 11:06am   4 Most recent comment from Marko Davidović:Hello Peter,We are sorry to hear that.Please log in to http://store.tms-plugins.com/ and under "My Licenses" click on the Three Dots on the right-hand side of the license you want to submit a refund ... mostodimalto Automatic plugin updateClosed   Amelia   Updated March 15, 2022 at 10:32am   2 Most recent comment from Marko Davidović:Hello Matteo, Thank you for purchasing our product, and for reaching out to us.Of course, we can. We were ending you the latest version of Amelia in the attachment and also we are sending detailed ins ... Yoshito Ishii Autocomplete the client's address to the specified fieldClosed   Amelia   Updated March 15, 2022 at 10:11am   2 Most recent comment from Marko Davidović:Hello Yoshito, Thank you for purchasing our product, and for reaching out to us.Google Map API is only used for the back-end for the time being. If you add it, only your admins and managers will be ab ... Zayed Charef Question about showing eventsClosed   Amelia   Updated March 15, 2022 at 9:02am   2 Most recent comment from Uroš Jovanović:Hello Zayed,Thank you for reaching out to us.Unfortunately, displaying all of the events except ones with a specific tag is currently not possible with Amelia's built-in features.Please feel free ... anani Lawson no ticketClosed   Amelia   Updated March 15, 2022 at 8:59am   2 Most recent comment from Uroš Jovanović:Hello Anani,Thank you for reaching out to us.1. Have you created a ticket or just sent an email to us?2. If you configured everything, but the booking form doesn't work properly, it could be a c ... ELIZABETH NELSON FunctionalityClosed Pre-purchase questions for wpDataTables   Updated March 15, 2022 at 7:57am   2 Most recent comment from Aleksandar Vuković:Hello Elizabeth.Thank you for your interest in our plugin.You should be able to create a table like this using our advanced filtering.You can test the full version of the plugin on our sandbox site ... María Cajo Changes are not being reflectedClosed   Amelia   Updated March 14, 2022 at 9:25pm   19 Most recent comment from Uroš Jovanović:Hello María,Glad to be able to assist you.Feel free to contact us if you have any other questions. Stephen Kitchener update table on website from external siteClosed Pre-purchase questions for wpDataTables   Updated March 14, 2022 at 7:40pm   2 Most recent comment from Miloš Jovanović:Hi, Stephen Thanks for reaching out to us, and thank you very much for the kind words.- The table should update the data when linked to the source file, or in your case, XML data...but you have to re ... Tim Gossett Using Amelia for full-day rentalsClosed Pre-purchase questions for Amelia   Updated March 14, 2022 at 7:25pm   2 Most recent comment from Uroš Jovanović:Hello Tim,Thank you for expressing interest in purchasing the Amelia plugin.For this purpose, you could create a service called "Booking cabins" for example, and then assign one employee for each of t ... Markus Ringe Download older versionsClosed   Amelia   Updated March 14, 2022 at 6:55pm   2 Most recent comment from Uroš Jovanović:Hello Markus,Thank you for reaching out to us.Unfortunately, tit is not possible to download the earlier versions of the Amelia plugin as they are not supported anymore and thus we don't have the ... tiphaine franc desync event timeClosed   Amelia   Updated March 14, 2022 at 5:47pm   3 Most recent comment from Miloš Jovanović:Hi, FrancThanks for reaching out to usI am delighted to hear that this has been resolved. Thank you for letting us know.Anything else that we could assist with, don't hesitate to reach out to us. Damir Serbanovic How to remove or hide help link on the bottom of the Amelia dashboardClosed   Amelia   Updated March 14, 2022 at 5:47pm   2 Most recent comment from Miloš Jovanović:Hi, DamirThanks for reaching out to us- You can do this by, firstly installing the "Add Admin CSS" plugin,and use it to add this custom CSS style to the page : .am-help-button { display: none !im ... Christian Wirth Taxes with stripeClosed   Amelia   Updated March 14, 2022 at 5:30pm   2 Most recent comment from Uroš Jovanović:Hello Christian,Thank you for reaching out to us.Unfortunately, there isn't a possibility of adding taxes in Amelia, but we have integration with WooCommerce where you can set up taxes. You can ... Ron Poppen Color adjustment EventsClosed   Amelia   Updated March 14, 2022 at 4:11pm   17 Most recent comment from Stanislav Snagovskiy:Dear Johannes,You're welcome.Currently, It is not possible, however, it will be possible when the redesigned version of Amelia comes out, but I would not be able to provide you with an ETA. Pl ...