We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

lewis multiple formsClosed   Amelia   Updated March 14, 2022 at 3:50pm   2 Most recent comment from Miloš Jovanović:Hello Lewis, Thank you for purchasing our product, and for reaching out to us. You can achieve this easily with our shortcodes. We are sending you an article where you can see all the types of short ... Patrick Bug-ReportClosed   Amelia   Updated March 17, 2022 at 2:55pm   15 Most recent comment from Marko Davidović:Hello Patrick,We just wanted to inform you that we do not have any fixes yet but we are working on it and for now you still need to create shortcodes manually. Hopefully, this will be fixed soon. Eric Ma How do I display the second portion of DateTimeClosed   wpDataTables   Updated March 14, 2022 at 2:44pm   4 Most recent comment from Aleksandar Vuković:Hi again EricThe DateTime columns in wpDataTables pick up the format you configured in wpDataTables' main settings. The format in the database is configured in the database itself, it's got ... shaun howell integrationsClosed Pre-purchase questions for Amelia   Updated March 14, 2022 at 2:28pm   2 Most recent comment from Marko Davidović:Hello Shaun, Thank you for purchasing our product, and for reaching out to us.Unfortunately, this is not possible at the moment. I'll kindly ask you to add it as a feature suggestion on this p ... Chloe Depledge PaymentClosed   Amelia   Updated March 14, 2022 at 2:22pm   2 Most recent comment from Uroš Jovanović:Hello Chloe,Thank you for reaching out to us.Unfortunately, that is currently not possible with Amelia's built-in features.Please feel free to search through our feature suggestion page, and see ... Lui Motta Limit of individual bookings per dayClosed   Amelia   Updated March 14, 2022 at 2:09pm   6 Most recent comment from Uroš Jovanović:Hello Lui,It should be implemented soon but there is no ETA for this as there are a lot of new functionalities being implemented. Please reach out to us if you have any other questions. Christophe Unable to book appointment at some hoursClosed   Amelia   Updated March 14, 2022 at 1:21pm   4 Most recent comment from Uroš Jovanović:Hello Christophe,Apologies for the delayed response.Since we cannot reproduce this issue for the appointments in the past, please let me know if the same issue happens for future appointments so we ca ... claudia Problemi con l'inserimento di notifiche personalizzateClosed   Amelia   Updated March 14, 2022 at 11:36am   5 Most recent comment from Marko Davidović:Hello Claudia,Thank you for your answer, we will keep in mind that we have not had such a specific case reported so far.We are glad that everything else works except emoji.If you have any more questio ... Lyndal GSTClosed   Amelia   Updated March 14, 2022 at 10:49am   4 Most recent comment from Marko Davidović:Hello Lyndal,Unfortunately, there is no other workaround. We understand your point of view and I'll kindly ask you to add it as a feature suggestion on this page.  Features are pushed up on ... Bucky Henson Billling-Duplicate PurchaseClosed   wpDataTables   Updated March 14, 2022 at 10:23am   2 Most recent comment from Aleksandar Vuković:Hello Bucky.We refunded the most recent purchase, and you'll receive your money within 7 business days.As for updating the plugin to the most recent version, please take a look at the attached a ... Sha Zoom IntegrationClosed Pre-purchase questions for Amelia   Updated March 14, 2022 at 10:04am   6 Most recent comment from Uroš Jovanović:Hello Sharla,Glad to hear that the issue has been solved.Feel free to contact us if you have any other questions. Christian Woocommerce refundClosed   Amelia   Updated March 14, 2022 at 8:33am   2 Most recent comment from Marko Davidović:Hello Christian, Thank you for purchasing our product, and for reaching out to us. You can choose which appointment, event, and package status in Amelia will match which order status in WooCommerce. ... Kenneth Larson New purchaseClosed   Amelia   Updated March 14, 2022 at 8:33am   2 Most recent comment from Marko Davidović:Hello Kenneth, Thank you for purchasing our product, and for reaching out to us.Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than u ... Heidi In and Out timesClosed   Amelia   Updated March 14, 2022 at 8:30am   2 Most recent comment from Marko Davidović:Hello Heidi, Thank you for purchasing our product, and for reaching out to us. Thank you for your kind words.  Amelia doesn’t work that way exactly. In Amelia, you can book an appointment with a f ... Warren Inserting the purchase code in my local version of Amelia has activated on of my site licences.Closed   Amelia   Updated March 14, 2022 at 8:23am   2 Most recent comment from Marko Davidović:Hello Warren, Thank you for purchasing our product, and for reaching out to us.Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than us ...