As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Ryan SQL Syntax Error (LIMIT -1)Closed   wpDataTables   Updated March 23, 2022 at 11:12am   6 Most recent comment from Aleksandar Vuković:You're welcome, Ryan.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Lloyd D\'Souza User registrationClosed Pre-purchase questions for Amelia   Updated March 23, 2022 at 11:01am   2 Most recent comment from Uroš Jovanović:Hello Lloyd,Thank you for expressing interest in the Amelia plugin.Customers can book appointments without being logged into WordPress, and on the Amelia/Settings/Roles settings/Customer page, there i ... Ronny Hardaway Column 'pos' cannot be null errorClosed   wpDataTables   Updated March 23, 2022 at 10:44am   6 Most recent comment from Aleksandar Vuković:Hello NikhilYou aren't able to add any header that includes " Bryan FPX Payment MethodClosed Pre-purchase questions for Amelia   Updated March 23, 2022 at 10:17am   2 Most recent comment from Uroš Jovanović:Hello Bryan,Thank you for expressing interest in purchasing the Amelia plugin.I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy ... David Clayton Bookings not getting confirmation email due to to google blocking accessClosed   Amelia   Updated March 23, 2022 at 10:11am   12 Most recent comment from Marko Davidović:Hello David,Thank you very much for sending us a solution, we have not encountered a similar case, but it is good to know what the solution is for such a situation if we encountered it again.We wish ... Erwan Customer PASSWORD for new accountClosed   Amelia   Updated March 23, 2022 at 9:59am   8 Most recent comment from Aleksandar Vuković:You're welcome, Erwan, glad I could help!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. G PresaleClosed Pre-purchase questions for Amelia   Updated March 23, 2022 at 9:53am   2 Most recent comment from Marko Davidović:Hello G, Thank you for your interest in our product.We will try to answer to all of your questions as best as possible: - logged in or non-logged in registration - Amelia doesn't have registrati ... Norm Sash Is there a way to group a columnClosed   wpDataTables   Updated March 23, 2022 at 8:54am   2 Most recent comment from Aleksandar Vuković:Hi again NormThis is only possible for non-server-side tables if you enable row grouping.It can't be enabled on Manual tables, and MySQL query-based tables that have the "Server-side processin ... Norm Sash How to display multi-select field values in search field dropdownClosed   wpDataTables   Updated March 23, 2022 at 8:46am   4 Most recent comment from Aleksandar Vuković:Good news, Norm, thanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. koen castelein shortcode not workingClosed   Amelia   Updated March 23, 2022 at 8:44am   2 Most recent comment from Uroš Jovanović:Hello Koen,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as th ... Chai Facebook Purchases TrackingClosed   Amelia   Updated March 23, 2022 at 1:17pm   3 Most recent comment from Marko Davidović:Hello Chai,Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to ... Devan Issues with Amelia Employee PanelClosed   Amelia   Updated March 22, 2022 at 8:43pm   20 Most recent comment from Uroš Jovanović:Hello Devan,Please reach out to us if you have any other questions. Brian Mathews All data vanishes after sorting a foreign-key columClosed   wpDataTables   Updated March 22, 2022 at 5:07pm   2 Most recent comment from Miloš Jovanović:Hi, BrianFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respo ... Jordan Booking capacityClosed   Amelia   Updated March 22, 2022 at 4:39pm   6 Most recent comment from Miloš Jovanović:Hi, JordanYou're welcome, i am happy to help.If anything else happens, please don't hesitate to create a new ticket.My apologies if I already asked this before, but may I ask you for a smal ... satoshi ooura I have a question about how to use it.Closed Pre-purchase questions for Amelia   Updated March 22, 2022 at 4:05pm   2 Most recent comment from Uroš Jovanović:Hello Satoshi,Thank you for expressing interest in purchasing the Amelia plugin.1. There is an option to export the list of appointments with all the information regarding the customers, employee, ser ...