We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Carl Hewlett Late night eventsClosed   Amelia   Updated March 11, 2022 at 1:09pm   2 Most recent comment from Marko Davidović:Hello Carl, Thank you for purchasing our product, and for reaching out to us.Unfortunately, this is not possible at the moment. Appointments and the event can have working hours until 23.30 or 24.00, ... Neive setting dates and times with free versionClosed Pre-purchase questions for Amelia   Updated March 11, 2022 at 12:07pm   2 Most recent comment from Marko Davidović:Hello Neive, Thank you for your interest in our product.The availability you adjust in working hours of an employee with the lite version you can create one employee and set his working days and worki ... meha Jain Need detail on premium featuresClosed Pre-purchase questions for wpDataTables   Updated March 11, 2022 at 11:51am   2 Most recent comment from Marko Davidović:Hello Meha, Thank you for your interest in our product.We will try to answer to all of your questions as best as possible: 1. -Does it allow the front end user to compare (benchmark) the data of any ... Dimitri Van Looy Layout catalogueClosed   Amelia   Updated March 11, 2022 at 11:43am   2 Most recent comment from Marko Davidović:Hello Dimitri, Thank you for purchasing our product, and for reaching out to us.Unfortunately, this is not possible at the moment, our shortcodes cannot be changed at the moment but we understand your ... Manish Kumar Chaubey Pre Purchase QuestionClosed Pre-purchase questions for wpDataTables   Updated March 11, 2022 at 10:45am   4 Most recent comment from Aleksandar Vuković:Hi again ManishWe don't provide live demo sessions, but you can test the full version of the plugin on our sandbox site.We also provide a 15-day money-back guarantee, so if you purchase the plug ... Alex Change Color for EmployeesClosed   Amelia   Updated March 11, 2022 at 10:33am   2 Most recent comment from Miloš Jovanović:Hi, Alex Thanks for reaching out, and I apologise for the late response time. - I am sorry to disappoint you, but at this time, this is not achievable with any of our built-in functionalities in Amel ... Alex Change Color for rest timesClosed   Amelia   Updated March 11, 2022 at 10:32am   2 Most recent comment from Miloš Jovanović:Hi, AlexThanks for reaching out, and I apologise for the late response time.- I am sorry to disappoint you, but at this time, this is not achievable with any of our built-in functionalities in Amelia ... Caston Jackson Service Booking FormClosed   Amelia   Updated March 11, 2022 at 10:25am   2 Most recent comment from Uroš Jovanović:Hello Caston,Thank you for reaching out to us.Unfortunately, I do not understand your query. Can you please elaborate on what you refer to in this case?Looking forward to your reply. Isaac Asher Google App VerificationClosed   Amelia   Updated March 11, 2022 at 10:20am   12 Most recent comment from Aleksandar Vuković:Oh, one more thing.I apologize for writing in a private response, but we don't want to post the following question in public responses. It's between you and me, so to speak.May I ask you for ... Ben Ormstad Hide events from public list once they're closedClosed   Amelia   Updated March 11, 2022 at 10:03am   2 Most recent comment from Uroš Jovanović:Hello Ben,Thank you for reaching out to us.Unfortunately, that is currently not possible with Amelia's built-in features.Please feel free to search through our feature suggestion page, and see i ... Cesar Vazquez SupportClosed   Amelia   Updated March 11, 2022 at 9:29am   8 Most recent comment from Aleksandar Vuković:Hey Cesar, I'm glad to hear that.I don't know how you see "044", this is what I see:Have you purged all cache from your server? If you have, can you reach out to your hosting provider and ... Viola Zoom Integration, number LicensesClosed Pre-purchase questions for wpDataTables   Updated March 11, 2022 at 9:17am   4 Most recent comment from Aleksandar Vuković:Hey Sharla.The other ticket was a private one, so you can't see it.Zoom is configured through the JWT application which is created by the admin here: https://marketplace.zoom.us/. If you want e ... Microdata vulnerabilitiesClosed Pre-purchase questions for wpDataTables   Updated March 11, 2022 at 8:36am   7 Most recent comment from Aleksandar Vuković:I don't see the email you opened this ticket with in our database.Are you sure you purchased the plugin from our site? Maybe you purchased the plugin through the Envato marketplace? If you purc ... Tobias E Carlisle Google Spreadsheet bubble chart custom color spectrumClosed   wpDataTables   Updated March 10, 2022 at 5:44pm   4 Most recent comment from Miloš Jovanović:Hi, TobiasOur ticketing system automatically temporarily closes tickets after 7 days, but if someone sends a response, it gets re-opened immediately.My last response was 6 days old, so it might be an ... Tobias E Carlisle Question regarding currency data type handling (Google Spreadsheet API)Closed   wpDataTables   Updated March 10, 2022 at 5:38pm   4 Most recent comment from Miloš Jovanović:Hi, TobiasIf anything else happens, please don't hesitate to open a new ticket.Thank you