We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Desnos-Cosse Type of industry, bakery and delivery ?Closed Pre-purchase questions for Amelia   Updated March 16, 2022 at 10:27am   2 Most recent comment from Marko Davidović:Hello, Thank you for your interest in our product.Amelia is designed for fixed services but we think you could achieve that with Amelia. You would need to insert a custom field into the booking proces ... Alicia Duminy request a refund.Closed   Amelia   Updated March 16, 2022 at 8:50am   2 Most recent comment from Marko Davidović:Hello Alicia, Thank you for reaching out to us. Please log in to http://store.tms-plugins.com/ and under "My Licenses" click on the Three Dots on the right-hand side of the license you want to subm ... sulaiman payment APIClosed Pre-purchase questions for Amelia   Updated March 16, 2022 at 8:42am   7 Most recent comment from Marko Davidović:Hello Sulaiman,Amelia is designed for fixed-duration services. But you might like our add extra option that exists in the services.You can set up the time slot for one hour, and you can add extras to ... Daniel Moser Predefined ValuesClosed   Master-Detail Tables for wpDataTables   Updated March 15, 2022 at 7:18pm   2 Most recent comment from Miloš Jovanović:Hi, Daniel MoserThanks for reaching out to us- Yes, you can use our Foreign Key feature, to create relations between tables, and pull values from another table's column. Could you take a look a ... Rik Engelen Price excel not goddClosed   wpDataTables   Updated March 15, 2022 at 6:19pm   4 Most recent comment from Miloš Jovanović:Hi, RikNo problem, and sorry for the inconvenience.If you have any other questions, please don't hesitate to create a new ticket. Thank you Raymond Merhej FunctionalityClosed Pre-purchase questions for wpDataTables   Updated March 15, 2022 at 5:52pm   2 Most recent comment from Miloš Jovanović:Hi, Raymond I will do my best to cover all the questions, and in case if I misunderstood anything, please correct me. Regarding Logging in  – verifying credentials or creating a token that can b ... Louise Employee scheduleClosed   Amelia   Updated March 15, 2022 at 4:29pm   2 Most recent comment from Uroš Jovanović:Hello Louise,Thank you for reaching out to us.Unfortunately, that is currently not possible as that can only be achieved through the "Special days" feature in Amelia.Please feel free to search throug ... Ron Poppen Notifications(s) aswell send ad CSV attachementClosed   Amelia   Updated March 15, 2022 at 4:05pm   8 Most recent comment from Uroš Jovanović:Hello Lewis,Please go through our feature suggestion page, and see if someone may be already suggested this feature. If you can't see it, feel free to add your suggestion there, and it will be ... Josue Bosque Discount Codes and GlitchesClosed   Amelia   Updated March 15, 2022 at 3:15pm   2 Most recent comment from Uroš Jovanović:Hello Josue,Thank you for reaching out to us.Can you please elaborate on what the issue is exactly with the coupon codes?Looking forward to your reply. Tom Poraszka Amelia PackagesClosed   Amelia   Updated March 15, 2022 at 3:12pm   2 Most recent comment from Miloš Jovanović:Hello Tom, Thank you for reaching out to us. Unfortunately, that is currently not possible as the appointments of services in packages need to be pre-defined. We have added that as the suggestion to ... Molly Rose Jackson Unable custommer portal loginClosed   Amelia   Updated March 15, 2022 at 3:11pm   2 Most recent comment from Miloš Jovanović:Hello Rose, Thank you for reaching out to us. Is there any specific error when you try to log into the customer panel? The customer registration works in a way where the customers are registered when ... Nitin Shah Different email notification for specific serviceClosed   Amelia   Updated March 15, 2022 at 1:49pm   2 Most recent comment from Miloš Jovanović:Hello Nitin, Thank you for purchasing our product, and for reaching out to us. Yes it is possible, all you need to do is create a notification for each service separately and decide which notificatio ... Blagoj Data is not sorted in alphabetical orderClosed   wpDataTables   Updated March 15, 2022 at 1:31pm   7 Most recent comment from Miloš Jovanović:Hey, Blagoj Thank you so much for the review, and for the kind words. We will do our best to continue improving the plugin and to provide support to the best of our ability. Have a great day! Paweł Stańczuk Google Meet link notification for EventsClosed   Amelia   Updated March 15, 2022 at 1:18pm   2 Most recent comment from Miloš Jovanović:Hello Paweł, Thank you for purchasing our product, and for reaching out to us. Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than ... Cesar Vazquez VulnerabilityClosed   Amelia   Updated March 15, 2022 at 12:49pm   4 Most recent comment from Miloš Jovanović:Hi, Cesar  You are most welcome. If you have any more questions please feel free to open another ticket.