We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

JOUSSEAUME OFFRES SUR UNE SEMAINEClosed   Amelia   Updated March 16, 2022 at 10:39pm   14 Most recent comment from Uroš Jovanović:Hello Eline,Thank you for that. I have sent you an invite from my personal email: [email protected] forward to talking to you. chauna Jones NotificationsClosed   Amelia   Updated March 16, 2022 at 3:24pm   5 Most recent comment from Miloš Jovanović:Hello Chauna, Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience! When we went to your site we s ... sharon change labels for login customer panelClosed   Amelia   Updated March 16, 2022 at 2:51pm   2 Most recent comment from Uroš Jovanović:Hello Sharon,Thank you for reaching out to us.Words can be changed using POEDIT or Loco Translate for example very easily. I suggest you install Loco Translate and then translate these strings. I ... Alicia Duminy integration on WIXClosed   Amelia   Updated March 16, 2022 at 2:50pm   2 Most recent comment from Miloš Jovanović:Hello Alicia, Thank you for purchasing our product, and for reaching out to us. Unfortunately, this is not possible. Amelia is a WordPress booking plugin and it can be installed only in the WordPress ... Coke Alvarez Request an appointment with the same email and different nameClosed   Amelia   Updated March 16, 2022 at 2:29pm   4 Most recent comment from Miloš Jovanović:Hi, CokeThis is quite odd. If you'd like, I can take a closer look at the set up, and try to isolate the issue for you. Please provide me a temporary WP-admin (administrator) user for your site ... arifah TooltipClosed   Amelia   Updated March 16, 2022 at 2:23pm   2 Most recent comment from Miloš Jovanović:Hello Arifah, Thank you for purchasing our product, and for reaching out to us. - I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in f ... Ani collecting credit cardClosed Pre-purchase questions for Amelia   Updated March 16, 2022 at 2:15pm   5 Most recent comment from Uroš Jovanović:Hello Ani,Thank you for clearing that up.Unfortunately, it is not possible as the only information that is stored within Amelia is the payment method used for appointment booking and the credit card d ... Jonathan Lifschitz Pre sale questionClosed Pre-purchase questions for Amelia   Updated March 16, 2022 at 1:55pm   2 Most recent comment from Miloš Jovanović:Hi, Jonathan Lifschitz Thanks for reaching out to us.Yes, this is possible to achieve by setting a default booking/appointment status, when a patient finishes the booking form/selects a date.When th ... Harrold Cannot input purchase codeClosed   Amelia   Updated March 16, 2022 at 1:50pm   2 Most recent comment from Miloš Jovanović:Hi, HarroldThanks for reaching out to us.- You have Amelia light version installed.Can you please deinstall it, and then log into our store, https://store.tms-plugins.com/login ,using the credentia ... Gogo Næsted Forgot password doesn'tClosed   Amelia   Updated March 16, 2022 at 4:59pm   14 Most recent comment from Uroš Jovanović:Hello Gogo, The fix for this issue will be included in the next update that will be released tomorrow. Thank you for your patience. Laci Work HoursClosed   Amelia   Updated March 16, 2022 at 12:11pm   2 Most recent comment from Uroš Jovanović:Hello Laci,Thank you for reaching out to us.We have a plan to add this feature in one of the future updates but there is currently no such option. You can use the "Special days" feature in Amelia for ... Cesar Services not showing in catalogClosed   Amelia   Updated March 16, 2022 at 12:10pm   5 Most recent comment from Marko Davidović:Hello Cesar,Thank you for the more detailed explanation it is now clearer to us. Unfortunately, you can't achieve what you want right now with Amelia.You can make two services one of them to be f ... JOUSSEAUME HORAIRES DES SERVICESClosed   Amelia   Updated March 16, 2022 at 12:04pm   9 Most recent comment from Uroš Jovanović:Hello Eline, I responded on a different ticket. Please check the response and let me know if that is fine with you. Alejandro Multiple appointmentsClosed Pre-purchase questions for Amelia   Updated March 16, 2022 at 11:27am   2 Most recent comment from Marko Davidović:Hello Alejandro, Thank you for your interest in our product.You explained nicely and everything is clear to us. In Amelia, all services must be booked one by one, unless you do not have our option of ... Kevin Appointment Availability/ hoursClosed Pre-purchase questions for Amelia   Updated December 9, 2022 at 11:59am   9 Most recent comment from Marko Davidović:Helo,Firstly, we want to thank you once again for leaving us a review earlier.We wanted to ask you if you would be interested in leaving us a review also on Capterra Trustpilot If you have a couple ...