As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

jenten lefever choice between adults or childeren priceClosed Pre-purchase questions for Amelia   Updated March 29, 2022 at 10:19am   2 Most recent comment from Uroš Jovanović:Hello Jenten,Thank you for reaching out to us.At the moment, this is possible with events in Amelia and it is not possible with the services, but we have a plan to add this feature to one of the futur ... Dan Get Employee ID from User IDClosed   Amelia   Updated April 5, 2022 at 8:23am   23 Most recent comment from Aleksandar Vuković:Hi again Emmanuel.Our developers advised using a prepared statement, but otherwise, it looks OK.This is the code that we use in one of our functions, adjusted for your variables: $statement = $mysqli ... Lui Motta Double bookingClosed   Amelia   Updated March 29, 2022 at 8:58am   2 Most recent comment from Marko Davidović:Hello Lui, Thank you for purchasing our product, and for reaching out to us.There can be no double booking if the client has booked and paid for an appointment even if the payment is pending, others w ... Tirol Integrate booking widget as overlayClosed Pre-purchase questions for Amelia   Updated March 29, 2022 at 8:34am   19 Most recent comment from Marko Davidović:Hello, This can be achieved but you have to put the trigger like this  [ameliabooking trigger=amelia-custom-id service=1]. Hope this helps.If you have more questions please open your own ticket to th ... Andres Acero Employees creating clientsClosed Pre-purchase questions for Amelia   Updated March 28, 2022 at 6:25pm   2 Most recent comment from Miloš Jovanović:Hi, AndresFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... SCOOCS blacklistClosed Pre-purchase questions for Amelia   Updated March 28, 2022 at 6:19pm   2 Most recent comment from Miloš Jovanović:Hi, SCOOCSFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Daniel Swain Update PluginClosed   Amelia   Updated March 28, 2022 at 6:03pm   2 Most recent comment from Miloš Jovanović:Hi, DanielFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Dominique Paluck Translation of continue button on event pageClosed   Amelia   Updated March 28, 2022 at 5:58pm   2 Most recent comment from Miloš Jovanović:Hi, Dominique - Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual ... Daniel Let clients pay online if an employee make the appointment in the back-end dashboardClosed Pre-purchase questions for Amelia   Updated March 28, 2022 at 5:37pm   2 Most recent comment from Miloš Jovanović:Hi, DanielFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... Xavier Email notificationsClosed Pre-purchase questions for Amelia   Updated March 28, 2022 at 3:13pm   5 Most recent comment from Uroš Jovanović:Hello Xavier,Thank you for reaching out to us.Regarding your first question, the email is added to the "Send all notifications to additional addresses" field will be applied to all emails, thus all em ... Giam Slow loading on mobile devicesClosed   Amelia   Updated March 28, 2022 at 2:14pm   8 Most recent comment from Aleksandar Vuković:Hello GiamI'm glad to hear the issue has been resolved.This setting allows old Internet Explorer browsers to access the pages where Amelia is. Since IE is no longer supported, we had to implement ... Adam Booking time slotsClosed   Amelia   Updated March 28, 2022 at 1:46pm   2 Most recent comment from Miloš Jovanović:Hi, AdamFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respon ... Andrea Fedeli Theme/template for pluginClosed Pre-purchase questions for Amelia   Updated March 28, 2022 at 12:26pm   2 Most recent comment from Uroš Jovanović:Hello Andrea,Thank you for expressing interest in purchasing the Amelia plugin.Amelia is compatible with all of the themes used with WordPress as we have not had any reported issues with those. You ca ... Miracle WP Data Table Not customizableClosed   wpDataTables   Updated March 28, 2022 at 11:21am   2 Most recent comment from Aleksandar Vuković:Hello MiracleThank you for your purchase.Unfortunately, I can't access the page you left as a related URL, since it requires a login.Please try purging the cache on this page, and see if the issu ... Stephen MacNeil QR code and FERPA?Closed Pre-purchase questions for Amelia   Updated March 28, 2022 at 10:43am   2 Most recent comment from Uroš Jovanović:Hello Stephen,Thank you for expressing interest in purchasing the Amelia plugin.Amelia is a safe plugin and the data is not accessible nor shared with third-party apps without your consent or without ...