As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Daniel Caspiani Adl Time slot stay available, until confirmedClosed   Amelia   Updated April 1, 2022 at 1:50pm   2 Most recent comment from Uroš Jovanović:Hello Daniel,Thank you for reaching out to us.Unfortunately, that is currently not possible as the time slot will become unavailable once the appointment is set with the "Pending" status unless there ... capkeltiek Checkout formClosed   Amelia   Updated April 1, 2022 at 9:16am   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’ ... HMT customer acces to back endClosed   Amelia   Updated April 1, 2022 at 8:29am   6 Most recent comment from Marko Davidović:Hello,I can see now that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3000662/ For future reference, please don't open m ... Roelf Woldring why do I have multple event showing upClosed   Amelia   Updated April 1, 2022 at 7:58am   2 Most recent comment from Marko Davidović:Hello Roelf, Thank you for purchasing our product, and for reaching out to us.Your dashboard shows you only the event from 31 March until the 6th April which is why you do not see the event from 7th A ... Ilse Event Booked Notification Without PaymentClosed   Amelia   Updated April 1, 2022 at 6:24am   9 Most recent comment from Marko Davidović:Hello Ilse, We have forwarded your ticket to our level 2 agents again and as soon as we get some feedback from them we will contact you. Molly Rose Jackson Google CalendarClosed   Amelia   Updated March 31, 2022 at 9:55pm   2 Most recent comment from Uroš Jovanović:Hello Molly,Thank you for reaching out to us.The issue here is probably with Google assigning too many access tokens to your existing employees. If you know your way around the database, you can check ... chikako noma paymentClosed Pre-purchase questions for Amelia   Updated March 31, 2022 at 7:25pm   2 Most recent comment from Miloš Jovanović:Hi, chikako noma Thank you for showing interest in Amelia Yes, you can make a purchase via PayPal or Stripe. Please let me know if you need any assistance, or if you have any other questions. Here i ... Mark Scellato Failed to connect to docs.google.com port 443Closed   wpDataTables   Updated March 31, 2022 at 5:06pm   2 Most recent comment from Aleksandar Vuković:Hello MarkThank you for your purchase.Can you please send me the URL of the Spreadsheet you're using to create a table? Also, are you using the API method or the old method?If the spreadsheet con ... Ajay Variations in ServicesClosed   Amelia   Updated March 31, 2022 at 4:52pm   2 Most recent comment from Miloš Jovanović:Hello , AjayThank you for your interest in our product.For example, you can set up the time slot for one hour, and you can add extras: if your appointment is by default one hour but the client wants t ... Arnold Rows instead of columnsClosed   wpDataTables   Updated March 31, 2022 at 4:36pm   2 Most recent comment from Aleksandar Vuković:Hello ArnoldThank you for your purchase.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features. You would need to create a Pivo ... William Derichsweiler Broken table builder and broken Conditional FormattingClosed   wpDataTables   Updated March 31, 2022 at 4:34pm   2 Most recent comment from Aleksandar Vuković:Hello WilliamWe've had a bug in v4.1 referring to conditional formatting, but we've released an update today, so please update to v4.2 and purge cache on your site, and the issue should be r ... William Derichsweiler Query StringsClosed   wpDataTables   Updated March 31, 2022 at 4:31pm   2 Most recent comment from Aleksandar Vuković:Hello William Sorry for the late response. Once you create a page, use the example from our documentation to find the filter ID [1] in the example you took from our documentation, and make sure it wor ... Naomi Google Calendar Employee not syncingClosed   Amelia   Updated March 31, 2022 at 4:28pm   6 Most recent comment from Uroš Jovanović:Hello Naomi,Unfortunately, that is the URL of the admin panel of your website. Can you please provide me with the database URL, username, and password?Looking forward to your reply. Caston Jackson Customer DataClosed   Amelia   Updated March 31, 2022 at 1:31pm   4 Most recent comment from Miloš Jovanović:Hi, CastonI understand what you mean, and thank you for this feedback.I will pass this on to the developers, and they will look to find ways to improve that in the future.Please feel free to search ... Estelle Stripe activationClosed   Amelia   Updated March 31, 2022 at 11:30am   2 Most recent comment from Marko Davidović:Hello Estelle, Thank you for purchasing our product, and for reaching out to us.We have separate integrations for WooCommerce and for Stripe. You can't activate Stripe because you downloaded as m ...