We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Philippe Weickmann Amelia takes up a lot of space on the database, is that normal?Closed   Amelia   Updated March 21, 2022 at 8:11am   2 Most recent comment from Marko Davidović:Hello Anne, Thank you for purchasing our product, and for reaching out to us. Amelia itself doesn't take a lot of room. But how much space it will take depends on the amount of data that goes thr ... Christian Total Number of PersonsClosed   Amelia   Updated March 21, 2022 at 8:11am   2 Most recent comment from Marko Davidović:Hello Christian, Thank you for purchasing our product, and for reaching out to us. Yes, this can be hidden with custom CSS we will send you the codes that you will need to apply. For the number of pe ... Hajjar Phone lengthClosed   Amelia   Updated March 21, 2022 at 8:09am   2 Most recent comment from Marko Davidović:Hello Hajjar, Thank you for purchasing our product, and for reaching out to us. Unfortunately currently, there is no such feature built-in. We can not limit the field for entering the phone number be ... BLANCA ARNABAR Configure AMP with AmeliaClosed Pre-purchase questions for Amelia   Updated March 21, 2022 at 8:05am   2 Most recent comment from Marko Davidović:Hello Blanca, We have forwarded your ticket to our level 2 agents and as soon as we get some feedback from them we will contact you. If you have any more questions please feel free to open another tic ... John Trzasko sms not sendingClosed   Amelia   Updated March 21, 2022 at 8:04am   9 Most recent comment from Marko Davidović:Hello John, We reply to you privately because of the data that you can in the screenshots. We went to your site and you can see in the pictures that we are sending you that when we refresh the statu ... Tarek Is it applicable to use this plugin without the calendar feature to be a one time booking system?Closed Pre-purchase questions for Amelia   Updated March 21, 2022 at 8:03am   2 Most recent comment from Marko Davidović:Hello Tarek, Thank you for your interest in our product. Unfortunately, no Amelia cant be used in that way. Amelia is a booking plugin and you can not book an appointment without selecting a time and ... Julien Durand Problem with services choiceClosed   Amelia   Updated March 21, 2022 at 7:59am   2 Most recent comment from Marko Davidović:Hello Julien, Thank you for purchasing our product, and for reaching out to us. Please check these points: 1. Are these services visible on the site?  2. If they are, is the employee assigned to the ... Chris It seems that more than one client can book the same service with the same employee. I would like the first person just to block the slot against anyone else.Closed   Amelia   Updated March 21, 2022 at 7:59am   4 Most recent comment from Marko Davidović:Hello Chris, No, you didn't waste our time we are glad that we're able to help you. If you have any more questions please feel to open another ticket. We wish you all the best. Convertor Google Meet links in customer panelClosed   Amelia   Updated March 21, 2022 at 7:54am   4 Most recent comment from Marko Davidović:Hello, It is a nice suggestion I'll kindly ask you to add it as a feature suggestion on this page.  Features are pushed up on our "to-do" list when there are a lot of customers requesting tho ... Louise Events calenderClosed   Amelia   Updated March 20, 2022 at 1:58pm   2 Most recent comment from Uroš Jovanović:Hello Louise,Thank you for reaching out to us.There is currently no such option in Amelia's built-in features.Please feel free to search through our feature suggestion page, and see if someone m ... Paul Apply reductionClosed   Amelia   Updated March 20, 2022 at 1:52pm   4 Most recent comment from Uroš Jovanović:Hello Paul,Thank you for clearing that up.Unfortunately, that is currently not possible with Amelia's built-in features.Please feel free to search through our feature suggestion page, and see if ... RUI ​I want to check if I am logged-in or notClosed   Amelia   Updated March 20, 2022 at 1:25pm   2 Most recent comment from Uroš Jovanović:Hello Rui,Thank you for reaching out to us.I have passed this query to our level 2 support team and we will provide you with an update as soon as we have one. Thank you for your patience. Elly Sough Monthly display of the calendarClosed Pre-purchase questions for Amelia   Updated March 20, 2022 at 1:07pm   4 Most recent comment from Uroš Jovanović:Hello Elly,That is right, the Lite version of Amelia does not support event calendar view, as it is only available in the Premium version of the pluginUnfortunately, we do not offer trials for the Ame ... Amin time slotClosed Pre-purchase questions for Amelia   Updated March 20, 2022 at 12:51pm   6 Most recent comment from Uroš Jovanović:Hello Amin,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Cedric Janssens Custom fields in CalendarClosed   Amelia   Updated March 20, 2022 at 12:34pm   2 Most recent comment from Uroš Jovanović:Hello Cedric,Thank you for reaching out to us.Unfortunately, that is currently not possible with Amelia's built-in features.Please feel free to search through our feature suggestion page, and se ...