Public Tickets
Kristine Kjekstad
SubscriptionClosed
Pre-purchase questions for Amelia
Updated October 20, 2021 at 10:42am
2
Most recent comment from [deleted]:Hi, Kristine,I'm sorry to hear that.Please log in to http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchased the plugin, then navigate to Purchases/Amel ...
Gideon
Multiple service providersClosed
Pre-purchase questions for Amelia
Updated October 20, 2021 at 9:43am
8
Most recent comment from [deleted]:Hi Gideon! We can put both licences under the email account of [email protected]. However, adding a new subscription to the old one with the goal of extending it is not possible, I'm afraid.
...
Emanuel Mozes
Can't activate plugin in WPClosed
Amelia
Updated October 20, 2021 at 9:19am
10
Most recent comment from Aleksandar Vuković:You're welcome, EmanuelGlad we could get this sorted out.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.
Marvin Visser
Changing appointment from employee panelClosed
Amelia
Updated October 20, 2021 at 7:30am
4
Most recent comment from [deleted]:Hi Marvin,
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ...
Dale
Project ManagerClosed
Pre-purchase questions for Amelia
Updated October 19, 2021 at 5:06pm
3
Most recent comment from Dale:Thanks for letting me know.
TONTALE
Information about AmeliaClosed
Pre-purchase questions for Amelia
Updated October 19, 2021 at 3:20pm
2
Most recent comment from [deleted]:Hi Tontale,thank you for reaching out to us!I'm afraid that Extras as additional options can currently be added only to Services and not to Events.I'll kindly ask you to add it as a feature ...
Paal Joachim Romdahl
Employee Panel: The Time Zone OptionClosed
Amelia
Updated October 19, 2021 at 2:22pm
5
Most recent comment from Paal Joachim Romdahl:Hi Liza. Thank you for adding the code.
Danish Raaz
Amelia services pricing is not appearing on the front-endClosed
Amelia
Updated October 19, 2021 at 2:07pm
2
Most recent comment from [deleted]:Hi Danish,thank you for reaching out to usFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has ...
Francesco Marcuzzi
Email check to prevent fake bookingsClosed
Amelia
Updated October 19, 2021 at 1:06pm
2
Most recent comment from Marko Davidović:Hello Francesco,Thank you for purchasing Amelia,I'm afraid, at the moment there's no option to create a confirmation link. How would you handle payments (using Stripe, PayPal, WooCommerce, ...
Apple Tree
Amending bookingsClosed
Amelia
Updated October 19, 2021 at 12:56pm
6
Most recent comment from [deleted]:Hi!I'm afraid that refunds would need to be done manually; in your case from your Stripe account directly, as Amelia does not store customer payment information, so it has nowhere to return the p ...
Virginie DUBOSCQ
Issue with packagesClosed
Amelia
Updated October 19, 2021 at 12:32pm
9
Most recent comment from Aleksandar Vuković:This is definitely on our roadmap, Virginie.Our developers already created a task to be looked at, at some point in the future. I just don't have an ETA on this yet.
Rainier SOTELO
Demo importClosed
Amelia
Updated October 19, 2021 at 12:19pm
4
Most recent comment from [deleted]:Rainier,Sorry for the delayed response and thank you for the clarification.I'm afraid, we don't have any particular templates. Our demo sites are made with the Bridge theme, that's the ...
Howard Weng
Bring anyone with you assign to different employeesClosed
Amelia
Updated October 19, 2021 at 12:14pm
2
Most recent comment from [deleted]:Hi, Howard,Sorry for the delayed response.I'm afraid, It isn't possible to assign two or more Employees to the same appointment in Amelia with its current features. Only one Employee can be ...
James Walbridge
Booking DurationsClosed
Pre-purchase questions for Amelia
Updated October 19, 2021 at 11:54am
2
Most recent comment from [deleted]:Hi, James,Sorry for the delayed response.I'm afraid, at the moment each Appointment in Amelia can last only up to 23h 30mins. We are planning to add a multiple-day bookings feature, but I cannot ...
Maria
Automatic NotificationsClosed
Amelia
Updated October 19, 2021 at 11:51am
2
Most recent comment from [deleted]:Hi, Maria,Sorry for the delayed response.You can see if the email notifications were sent to these Customers in the notifications log. It can be found in wp_amelia_notifications_log table in the dat ...